This document is a resume for Demetrius Jones, who has over 15 years of experience in customer service roles. He has worked in technical support roles for companies like T-Mobile and Verizon Wireless, where he helped customers with devices and account issues. He also has experience in financial advising through his role at JP Morgan Chase. Jones has strong communication, problem-solving, and multitasking skills and excels at building relationships with customers. His education includes a BA in Psychology from the University of Georgia.

1. D e m e t r i u s J o n e s
(770) 296-0680 3781 Stamford Road
demetriusjjones@aol.com Atlanta, GA 30331
C u s t o m e r S e r v i c e P r o f e s s i o n a l
Administrative Assistant & Technical Representative
Precise, Outgoing, and Reliable Customer Service Professional with 15+ years of cumulative working
experience handling a number of workplace responsibilities with great accuracy and efficiency, is well-
versed in providing assistance to clients in various aspects and troubleshooting arising problems. Candidate
manifests proven track record in meeting and exceeding customer care objectives. Establishes rapport
and confidence while building strong and long lasting relationships with a diverse group of individuals.
Possesses exceptional planning, prioritizing and goal-setting skills to achieve optimal outcome to provide
efficient methods of operations and delivery of customer requirements in a prompt and professional
manner; thrives in demanding fast paced environments and demonstrates a proven record of success in
building repeat business and establishing long-term positive customer relationships at all levels. Dedicated
individual manages multiple and changing priorities concurrently and has the ability to plan and prioritize
workload, paying attention to detail while working under pressure to tight deadlines.
 Exceptional Customer Service Skills  Proficient Social & Interpersonal Skills
 Decision Making & Conflict Resolution  Analytical & Detail-oriented Problem Solver
 Adept in Organization & Multitasking  Organized in Planning & Documentation
C a r e e r H i s t o r y
T-Mobile May 2013 - Oct 2016
Technical Rep
Springfield, MO
 Managed the resolution of various software and hardware issues on Android and IOS devices to
minimize cancellations, maximize customer retention and increase company revenue.
 Delivered comprehensive support to customers regarding setup up of Android and IOS devices as well
as updates; supplied substantial assistance to field technicians during the identification of network
outage with the use of the appropriate proprietary software.
 Provided a seamless personalized iconic experience for customers; aided customers with install
equipment specifically designed to improve signal through customers’ home.
 Based on customer’s unique needs and area network specifications made recommendations for the
most suitable products or services out of the company’s portfolio, and succeeded to upsell a
considerable number of Android and IOS products.
JP Morgan Chase May 2011 – Apr 2013
Financial Advisor
Springfield, MO
 Maintained close collaboration with customers to determine their financial goals, objectives, and
current financial position; provided clients with professional advice, and customized services in order to
identify and meet clients’ financial goals and enhance company’s growth efforts.
 Handled transactions of over $5000 and balance transfers; demonstrated ability to present complex
financial information to clients into an easy to understand way that facilitated the provision of an
excellent customer service; ensured every client is provided with customized and individualized
financial advice; maintained 100% customer satisfaction rating.
 Field incoming calls in a professional and courteous manner; resolved arising issues and customers’
concerns promptly and efficiently, in a way that met customers’ expectations.

2. Ryla June 2010 – Dec 2010
Seasonal Customer Service Rep
Kennesaw, GA
 Greeted each person with a polite, friendly and professional approach; executed each activity to
drive the customer experience in a positive way and delivered exceptional customer service;
demonstrated perceptiveness for client’s needs and provided them with all pertinent information
regarding health insurance availability.
Verizon Wireless Apr 2006 - Aug 2009
Customer Care Associate
Alpharetta, GA
 Successfully managed assigned customer accounts continuously striving to meet and exceed
customer needs; provided high-quality tier 1 technical support answering a range of technical queries
regarding Android and IOS equipment; dealt with customer incidents as per defined process and
methodology and provided a resolution within the terms of the service performance targets.
 Performed basic accounting activities and managed a portfolio of clients effectively and efficiently
ensuring that the service provided achieves the company and client expectations.
Home Depot Jan 2002 - Apr 2006
Senior Customer Care Associate
Atlanta GA
 Kept detailed documentation of various customer related matters including customer problems
with installations, customer service, and product issues.
 Built favorable business relationships with upper management of stores and districts as well as with
vendors to ensure synergy, effectiveness, and continual improvement of the customer service efforts.
 Made certain that every activity is delivered in conformity with BBB guidelines and the Attorney
General deadline in Western States.
E d u c a t i o n & T e c h n i c a l S k i l l s
University of Georgia, Athens, GA, Sep 1991 - June 1996
BA in Psychology
IOS software  Android Software  Windows 10
A w a r d s
Most Improved Percentage to Goal
January 2016 and June 2016, T-Mobile
References Gladly Provided Upon Request