1. ALONZO LOPEZ
2325 Manzanita Rd. Corona, CA 92882 | 714-809-1018 | zolbc@yahoo.com
CAREER GOAL: URBAN AND REGIONAL PLANNING
Specializing in Customer Service, Urban Planning, and Business Development
Customer-driven and Detail-oriented Professional with 10+ years of working in customer service seeking to
transition leadership and business development skills as an Urban Planner.
Career Highlights and Key Offerings:
 Outstanding interpersonal communication skills with the ability to build and sustain customer and
partner relationships coupled by a fluency in Spanish.
 Organized and efficient team player requiring minimal supervision, experienced in customer service,
urban planning, public speaking, account management and sales.
 Analytical and organized individual with demonstrated success identifying customer needs, making
cohesive recommendations, and implementing effective solutions to ensure the timely deliveryof customer
projects.
ADDITIONAL STRENGTHS:
 Sales/Business Development  Zoning / Land Use / Municipal Code Compliance
 Management / Merchandising  Customer Relationship Management
 Emergency Preparedness  Adobe CS5 / GIS / MS Word / Excel / Power Point
 Medical Assisting / Diabetes Management  Effective Communicator / Strong Presenter
PROFESSIONAL EXPERIENCE
MV TRANSPORTATION - IRVINE, CA 2015-2015
Agent, MV Access Call Center (2015-2015)
Capitalizes on customer service and transportation planning expertise to drive business developmentopportunities
while managing an existing customer base. Utilizes cultivated relationships with Orange County Transportation
Authority (OCTA) local clientele to provide cost-efficient para-transit services.
 Schedule and transport all qualified access customers to desired destination(s), guaranteeing high-levels
of quality and satisfaction at all times.
City of Colton – Colton, CA
Planning/Building Technician, Development Services (2014-2014)
Interact directly with public at counter and over the telephone, responding to inquiries and answering questions
concerning zoning and land use.
 Assist Planners and Building Official in reviewing plans to determine compliance with laws, codes and
ordinances.
 Route project plans to the appropriate departments within the city to start plan checks.
 Assist in the preparation of reports and presentation materials used for Planning Commission/City Council
meetings.
 Enter a variety of applications into computerized system; retrieve data; evaluate applications to ensure
compliance with division regulations and standards; maintain planning and building department files and
records.
Sprouts Farmers Market – Corona, CA
Produce Clerk, Produce Department (2012-2013)
Initiate selling suggestionsof organicand conventionalproduce to customers to increase profitby 8% from previous
year.
 Provide translation services and resolve 100% of customer service complaints of the Spanish-speaking
market.
 Stock and trim produce in order to provide fresh and appealing items to the consumer.

2. State Farm Insurance Co. – Anaheim, CA
Agency Representative (2010-2012)
Marketing State Farm Insurance and Financial Services to prospective clients and business partners in order to
exceed sales quotas by growing market customer base by 5%, to increase profit every month.
 Handle all customer service needs timely and efficiently in order to exceed customer expectations.
 Responsible for training and developing newly hired staff members.
Smart and Final Extra – Orange, CA
Produce Clerk (2009-2010)
Outstanding customer service and selling suggestions in order to increase sales by growing market customer
base by 5%, to increase profit monthly.
 In charge of proper WIC/EBT use by qualifying customers.
 Outstanding customer service skills in all areas.
 Execute selling suggestions to customers to increase profit.
Stater Bros. Markets – Long Beach, CA
Meat Clerk (2007-2009)
Extraordinary customerserviceand selling suggestions in order to increase sales by growing market customer
base by 5%, to increase profit monthly.
 Exceptional customer service skills in all areas.
 Operate machinery in meat department safely and effectively.
 Initiate selling suggestions to customers to increase profit.
 Responsible for training, and developing newly hired staff members.
Gould Electric Inc. – Poway, CA
Electrical Apprentice (2006-2007)
Through first-hand experience via a classroom and on the job training, completed the required project(s), with
mentorship by capable and fully licensed journeyman electricians to meet all code compliance required to
complete project(s).
 Use heavy equipment to dig trenches and accommodate appropriate electrical pipe.
 Run data cable safely and efficiently to desired locations.
 Disburse proper hardware to journeyman electricians required by job.
Vons - Anaheim, CA
Liquor Manager, Cashier, Produce Clerk (2000-2006)
Exceptional customer service and selling suggestions in order to exceed sales quotas by growing market
customer base by 5%, to increase profit every month.
 Memorization of over 50 codes used for produce and meat items. Secure proper WIC/EBT use by
qualifying customers.
 Initiate selling suggestions to customers to increase profit. Responsible for the ordering, maintaining,
and inventory of liquor merchandise.
 Responsible for training, and developing newly hired staff members.
 Knowledge of liquor, wines and beer products and trends.
 Warrant the department(s) are well maintained and meets or exceeds company standards for
presence/aesthetics.

3. Internships
County of Riverside – Riverside, CA
Planning Intern, Department of Public Health (2013-2014)
Actively collaborate with Healthy Communities Planner in spearheading community outreach focused on
maximizing target market reach and effectively leveraging Healthy Communities Initiative throughout Riverside
County.
 Improve efficiency 20% by assisting staff via contribution/operation of audio/visual Healthy Communities
Resolution presentation as a volunteer.
 Actively collaborate with Healthy Communities Planner in spearheading community outreach focused on
maximizing target market reach and effectively leveraging Healthy Communities Initiative throughout
Riverside County.
City of La Habra – La Habra, CA
Planning Intern, Department of Planning (2011-2013)
Under guidance from Associate Planner, interact with the public at the counter, answering routine questions
concerning zoning and land use.
 Assist Senior Planner with Geographic Information Systems (GIS) to prepare and send informative
literature to residents within 3 miles of City Hall.
 Create MS Excel spreadsheets for Housing and Redevelopment Manager for budgeting $1,500 - $5,000.
 Decrease expenses 10% by providing Planning information to the public, regarding permitted zoning and
land use, without compensation.
ADDITIONAL PROFESSIONAL EXPERIENCE
 Using GIS, identified vacant parcels in the City of Corona to accommodate projected population growth.
 In collaboration with the City of La Habra Senior Planner, supervised construction progressand compliance
at CVS development site.
 Addressed current drinking-water contaminants and water quality in the metropolitan Los Angeles area.
EDUCATION & PROFESSIONAL DEVELOPMENT
Bachelor of Science - Focus in Urban and Regional Planning – California State Polytechnic University, Pomona.
Major GPA: 3.34. Dean’s List: spring and winter 2013, spring 2012.
Urban Growth Management; California Water; Planning Public Infrastructure; Environmental Factors In Regional
Planning; Applied Quantitative Methods for Planning; Advocacy an Argument; Macro/Micro Economics; Spanish
for Spanish Speakers; Public Health Emergency Management & Preparedness Riverside County Department of
Public Health Emergency Preparedness &Response.