1. PROFESSIONAL SUMMARY
WORK EXPERIENCE
EDUCATION AND TRAINING
SKILLS
ERIN LEONARD-HOOD
3830 Avenida Del Presidente Apt. 26, San Clemente, CA 92672 | C: (949) 370-2323 |
ErinVanessaLeonard@gmail.com
An open-minded individual with a flexible approach to work, which enables accommodation of
change. Enjoys learning new skills and methods of working. Takes pride in producing excellent work
and can accept constructive criticism. Organized and can work under pressure in a busy
environment. Motivated to maintain customer satisfaction and contribute to company success.
04/2014 to 02/2015 Shift Supervisor
Peet's Coffee & Tea - Laguna, CA
Contributing to the store's overall service and operations
Inventory control
Daily operations and merchandising
Providing superior customer service
Preparing hand crafted coffees, teas and beverages of unequaled
quality.
07/2011 to 03/2014 Shift Supervisor
Starbucks Coffee Company - Clemente, CA
Executing store operations during scheduled shifts
Organizing opening and closing duties as assigned
Cash handling
Delivering legendary customer service
Providing quality beverages, whole bean, and food products
consistently.
06/2009 to 07/2011 Bank Teller
Wells Fargo Bank - Santa Margarita, CA
Engaging customers to learn about their financial needs
Maintaining and balancing a cash drawer
Processing customer transactions within established guidelines
Identifying and making sales referrals, recommending alternate channels
Cross-selling bank services and products for Wells Fargo
Providing excellent customer service.
2005 High School Diploma
Irvine High School - Irvine, CA
Professional and friendly
Careful and active listener
Multi-tasking
Time management