1. Summary
30+ years of professional experience in global and regional IT companies (Atos, EDS and FININVEST), leading
teams and developing, implementing and maintaining innovative solutions to benefit both the companies and its
customers.
Cross-functional IT operations experience involving technical, processes and security knowledge, in complex
sectors such as Retail, Manufacturing, Automotive, Transportation, Telecom, Oil and Gas, Utilities and Finance.
High interest and experience on people development, as well as in team building, in order to guarantee solid and
sustainable results for the organizations.
Ability to work in high complex and competitive environments presenting solid and focused results, trustful
relationship, commitment and initiatives to raise productivity with no delivery impact.
Process and Security oriented.
Specialties: IT Governance, Managed Services, People Management, Infrastructure, IT Services, Operations ,
Insourcing, Outsourcing, Offshoring, ITIL.
Alexandre Lanceiro
CELL: +55 11 95477-8415
VOIP: +55 11 3042-9499
Alexandre.Lanceiro@hotmail.com

2. p. 2
Experience
Head of Service Management Center for Latin America
2011 to 2013
Atos – Latin America
Main responsibilities: Implementing and Managing of a new area in Atos - Service Management Center;
Achievements:
 Successfully implemented the Service Management Center, involving, but not limited to:
 Financial structuring;
 Structuring/hiring of the new team;
 Aligning new processes of service management with all other Heads (Service Lines, Service Delivery, Project,
Pre-Sales, Quality) and Executive Director;
 Migrating the Service Management Model of two recently merged corporations to a new one, based on ITIL V3;
 Providing training sessions, for each ITIL Process, for all the Teams;
 Aligning requirements and constraints with the Global Head;
Chief Security Officer for Latin America
2011 to 2013
Atos – Latin America
Main responsibilities:
In charge for the Corporate Information Security within LatAm;
 Structuring a new information security organization, with I.S. responsibles in all sectors of the corporation,
involving the sponsorship of each corresponding Executive Director and the Regional CEO, as defined by the
Global CSO. Each designated Information Security Responsible reporting their well defined roles to the related
Global Responsible;
 Corporate Information Security Awareness for LatAm;
 Collaborating with the Global I.S. in Crisis Management Teams, policies definition, Information Security
Incident Management and reporting the deployment's status to the Global CSO.

3. p. 3
Lean Six Sigma Manager for Latin America
2011 to 2012
Atos – Latin America
Achievement: Delivered all the productivity enhancing actions agreed between the Global Lean Assessment Team
and all the Heads of Service Areas for LatAm.
ICT Compliance Consultant & Security Officer
2008to 2011
Atos – Brazil
In Charge of ICT Compliance:
Main responsibilities:
 Re-structuring the ICT Compliance Area Team;
 Monitoring and measuring the compliance of the services delivered by all teams against global standards,
based on ITIL V2, acting accordingly, whenever necessary;
Achievements:
 Adherence to the Global processes, through training sessions for each process to all Teams and due to the
Visual Management I`ve implemented;
 ISO 9000 - recertifications.
In charge for Information Security within Atos Origin Brazil - Managed Services Department:
Main responsibilities:
 Information Security awareness;
 Handling Security Incidents;
 Developing Policies and Procedures;
 Information Security Awareness;
 Information Security Risk management;
 Evaluation of Contracts;
 Handling Vulnerabilities and Threats;
 Business Continuity Plan and Disaster Recovery Plans.
Achievements:
 Information Security maturity highly increased;
 ISO 27000 - recertifications.

4. p. 4
Production & Application Coordinator
2008to 2008
Atos – Brazil
Achievement: Restructured the Production and Application Management Teams to achieve excellence.
End to End Monitoring Systems Coordinator
2003 to 2008
Atos – Brazil
Achievements:
 [In Charge] Successful implemented of the Global Monitoring Infrastructure for Philips, involving the creation
of a dedicated team to implement and manage all the tools for monitoring of 2000+ servers (O.S., DB and
applications), Worldwide;
 [In Charge] Successful structured and implemented a new technical area in Atos Origin's HQ (End to End
Monitoring Systems) with immediate results in availability and performance for its clients. Past one year, this
new area became a model for audits, Quality (ISO 20001) and Security (ISO 27001);
 [Consultant] Successful implemented the batch production automation system of the Philips LatAm Client,
based on IBM Tivoli (TWS);
 [Consultant] Successful implemented the Philips LatAm Customer Monitoring System, based on IBM Tivoli
(ITM).
Systems Engineer / Technical Support – Shell Brazil
1999 to 2002
Atos – Brazil
Achievements:
 Provided training and support to the analysts allocated at Atos Origin HQ in São Paulo, aiming to bring to their
Customers the successful Cases I implemented in Shell Brasil site, visited by dozens Datacenters' responsibles,
within all business areas;
 Continuous improvement in the distributed environment of Shell Brasil.

5. p. 5
IBM Mainframe Production and Application Support Analyst – Shell Brazil
1993 to 1999
Atos – Brazil
Achievements:
 Downsized the centralized IBM Mainframe to a new distributed environment (HP-UX, AIX, Sun Solaris and
Windows) of Shell Brasil Client, which involved:
• Conversion of JCLs / Procedures to Shell Scripts and BATs;
• Implementation of new automation tools required in the distributed environment, replacing the tools in
use in Mainframe, one of them being the first integration in the Americas of a specialized tool in workload
automation with SAP R / 3;
• Standardization of Shell Scripts, BATs, procedures, naming, directory structure and so on.
 Provided training to analysts allocated in both the Shell Brazil exclusive Datacenter and also in Atos Origin's
HQ Datacenter, shared BY all its other customers.
IBM Mainframe Production and Application Support Analyst – Shell Brazil
1991 to 1993
Electronic Data Systems – Brazil
Main responsibilities (From Junior to Senior):
 Run Time Improvement;
 Dasd Management and optimization;
 Production applications maintenance and improvement, such as CA-7, CA-11, Dynam, and those developed by
me;
 Training for the Production Analysts and Application Development/Maintenance Analysts, regarding
standardization, automation, innovation and new tools implemented by me, both in the Shell Brazil exclusive
Datacenter and in also in the EDS's HQ Shared Datacenter;
 Automation.
Achievements:
 Moved the Shell Brazil Datacenter, located at Botafogo Beach / RJ to a new Site, located at Ilha do Governador /
RJ.
 100% utilization of the automation tools' features, due to training sessions to all analysts;
 Collaborated in the development and periodic execution of the disaster recovery plan, including virtual
machines restore automation I've developed;
 Automation of scheduling and cataloging of artifacts through the creation of robots using VM virtual machine,
using REXX, Assembler and Cobol languages;
 Standardization and optimization of artifacts (JCLs, Procedures, Source programs, Documentations).

6. p. 6
IBM Mainframe Production Analyst - Shell Brazil
1990 to 1991
Electronic Data Systems – Brazil
Main responsibilities (From Junior to Senior): Execution of all Shell Brasil's batch production.
Achievements: Many manual tasks automated through the development of programs based on REXX.
IBM Mainframe Production Programmer - Shell Brazil
1989 to 1990
Electronic Data Systems – Brazil
Main responsibilities (From Junior to Senior): Execution of all Shell Brasil's batch production.
Achievements: Many manual tasks automated through the development of programs based on REXX.
IBM Mainframe Systems Console Operator - Shell Brazil
1988 to 1989
Electronic Data Systems – Brazil
Main responsibilities (From Junior to Senior):
MVS, VSE and VM Mainframe Systems' Masters consoles (Production, QA and DEV).
Achievements: Trained my colleagues in a new O.S. (MVS) and I automated the disk analyze and de-fragmentation
procedure, through the development of programs based on REXX.
IBM Mainframe Systems Operator - Shell Brazil
1985 to 1988
FININVEST – Brazil
Main responsibilities (From Junior to Senior): Shift work. Assembly of data on removable media (disks, tapes and
cartridges), printing of all reports of the Company and Team leadership.
Achievements: Zero reprinting, due to decreased operational errors.

7. p. 7
Skills & Expertise
ITIL
ITIL Processes implementation
IT Outsourcing
IT Security Product Management
IT Service Management
Management
Application Management
Project Management
Distributed Team Management
Team Management
Team Leadership
Team Building
Service Delivery
Data Center
Datacenter Operations
Datacenter Move
Business Process
Business Continuity Planning
BPO (Business Process Outsourcing)
Offshoring
Insourcing
Negotiation
Integration
Information Security
Disaster Recovery
Operating Systems
HPUX
IBM AIX
Windows
Solaris
ISO 20000
ISO 9000
ISO 27000
Mainframe IBM
z/VM
z/MVS
z/VSE REX

8. p. 8
Projects
Startup of the Service Management Center for Latin America
2011 to 2012
Head for Latin America:
 Structure the new area;
 Structure financial and budgets;
 Negotiate with stakeholders;
 Hire staff on all related countries, wherever required;
 Provide Training to the new staff;
 Provide Training to all the Managed Services staff, regarding the new processes and structures withing the
Managed Services department;
 Collaborate and report to the Global Project Team.
 Migrate from the former Service Management Model to the new one, being implemented within the project,
witch involves Training all the Managed Services staff and negotiating with customers, with no impact over the
certificates (ISO 9000, 20000 and 27000).
Datacenter Move - Atos Origin
2006 to 2007
In charge of ICT Compliance, guaranteed no Change would result into an Incident and all risks were well known
and managed.
Global Monitoring Infrastructure for Philips
2004 to 2005
In charge for the implementation as the Technical Team Leader, Consultant and Coordinator.

9. p. 9
Workload Automation for Philips LatAm
2003 to 2003
In charge for the implementation of the Workload automation for Philips LatAm, also acted as consultant and Team
trainer for tooling, shell scripting and integration with service desk tool, for automatic Incident registration.
Tivoli Monitoring for Philips LatAm
2002 to 2002
Consultant for the implementation of the Tivoli Monitoring for Philips LatAm, also acted as consultant and Team
trainer for tooling, shell scripting and integration with service desk tool, for automatic Incident registration.
End-to-End Monitoring Systems - Startup of a New Technical Area
2003 to 2003
 Procedures documentations for the new monitoring team and for all the technical support teams (Unix,
Windows, DB; Network, SAP R/3, Applications, Batch Production & Backup, Operations, Service Desk)
 Training for the new monitoring team and for all the technical support teams;
 Infrastructure and tools requirements assessment and deploy;
 Service Desk tools integration deployment, including the required "Monitor the Monitors" feature;
 P&L;
"IBM UNPLUGGED" - Downsizing from IBM Mainframe to Distributed Platform
1988 to 1999
Downsizing of the centralized IBM Mainframe to distributed environment (HP-UX, AIX, Sun Solaris and Windows)
of Shell Brasil Client, which involved:
 Conversion of JCLs / Procedures to Shell Scripts and BATs;
 Implementation of new automation tools required in the distributed environment, replacing the tools in use in
Mainframe, one of them being the first integration in the Americas of a specialized workload automation tool
with SAP R / 3;
 Standardization of Shell Scripts, BATs, procedures, naming convention, directory structure and so on.

10. p. 10
Datacenter Move - Shell Brazil
1993 to 1993
Move the Shell Brazil Datacenter, located at Botafogo Beach / RJ to a new Site, located at Ilha do Governador / RJ.
Mainframe Datacenter Disaster Recovery Plan - Shell Brazil
1991 to 1993
Participation in the Disaster Recovery Plan definition and its periodical execution/tests.
Languages
Portuguese (native) and English.
Education
Universidade Santa Úrsula [1985].

11. p. 11
Recommendations
"Some individuals pass thru our lives and seriously change adding value, as well as giving
you a different perspective of how we can make ourselves and everything we do better.
Alexandre Lanceiro (Lance) was this person! Thanks to him I engaged myself to the "Lean
way of thinking" and my problem solving orientation was tuned into "continuously
improvement way of life" not only of myself but everybody else surrounding me in all my
daily activities. In every opportunity, or challenge we overcame together he was always
teaching me something. After "Crises Meetings" and "Problem solving" lessons learned
discussions was always overcoming technical or business aspects giving a broadly
understanding of how things could work better. Thanks to him we were able to integrate
process and tools in such a harmonic way that ITIL was like "driving a car" where we don't
need to think about change the gears anymore, and managerial KPIs were chased online in
all level cascading improvements. Thank you very much Lance, and I really hope that you
could improve others business and lives as you did for me. I strongly recommend Alexandre
Lanceiro as multi-task, vivid andresulted oriented person. All the Best, Daniel."
— Daniel Carvalho, Tower Service Manager - LATAM, Atos, worked with Alexandre
Lanceiro at Atos
"Lanceiro managed the local Lean improvement efforts for LATAM while I managed the
Lean Project execution for LATAM. During that time, Lanceiro was essential in our
consultant recruiting and post project sustainability of our Lean improvements. he was
always supportive, timely and reliable in handling his duties. He even supported me
personally by serving as a Portuguese translator during our project scoping and
implementation meeting with Senior managers. Without him I we would have had little
success in our improvement efforts."
— Steven H. Jones, MBA, Senior Improvement Manager APAC and SAM, Atos, worked
withAlexandre Lanceiro at Atos

12. p. 12
"Tive a oportunidade de trabalhar com o Lanceiro por 4 anos na Atos, primeiro como
colegas de empresa depois sob sua gestão. Além de ter sido quem me deu oportunidade
para ingressar na área de processos, foi o melhor professor, um dos melhores gestores e, de
longe, um dos melhores profissionais que já vi atuando nos meus 10 anos de mercado. Sempre
disposto a ajudar a todos, veste a camisa da empresa, enxerga os colegas como uma extensão
de sua família, além de ser tecnicamente impecável. Sua bagagem é tão extensa que posso
vê-lo atuando como gestor de inúmeras equipes, pois sempre terá a acrescentar. É o tipo de
gestor em que você quer se espelhar, o que faço até hoje. A empresa que tiver um "Lanceiro"
em seu time terá a garantia da melhor qualidade de gestão e profissionais sempre melhores
ao seguir seus exemplos. Obrigada por ter me dado a oportunidade de trabalhar com você e
ajudado a formar a profissional que sou hoje. "
— Isadora Watanabe, reported to Alexandre Lanceiro at Atos
"Few times in my professional career I had the opportunity to have so great moments as by
the side of Alexandre Lanceiro. I worked with Lanceiro at Atos on the global
implementation project of the IT Service Management area, based on the ITIL library
processes. Lanceiro has the facility to adapt in any difficulty that presents itself. He is a calm
professional and at the same time highly effective. He can analyze different scenarios in a
holistic way, ensuring that all variables are covered in a responsible and effective way.
Alexandre Lanceiro has extensive knowledge in Governance, Service Management,
Information Security, Risk and Compliance. His knowledge encompasses both theoretical
and practical principles, and he knows best how to combine such principles in a harmonic
and effective way. In addition to technical skills, he has a unique charisma that captivates
everyone around him. He is a professional of excellent interpersonal relationship, which
greatly facilitates on his projects, mainly due to the naturalness with which he can motivate
and present value propositions to all the different stakeholders. Lanceiro is an expert
professional, suitable for managing complex environments and situations involving working
under pressure. For these and all other qualities and characteristics mentioned above, I
recommend your professional skills without any restrictions."
— Carlos F Ferreira, ITIL® Expert, Latin America SMC Service Manager / Regional
Processes Owner, Atos, reported to Alexandre Lanceiro at Atos

13. p. 13
"Lanceiro is a great MIND and he can accomplish whatever difficult mission you throw at
him. He does that using his clear understanding of technology and processes, but above all
his professional skills, he is also a great PERSON. Someone who teaches his team, leads by
example, and someone who you know you can trust to be calm and seeing the path no
matter how dense is the fog ahead. I recommend this man/professional without any
hesitation."
— Roberto Nozaki, Senior Technical Consultant, Atos Origin, reported to Alexandre
Lanceiro at Atos
"Alexandre was one of the best professionals I've ever had the the opportunity to work with,
besides being a great person with good sense and humanity. His extensive knowledge and
experience in most of the branches of technology empowers him for major IT improvement
initiatives. In the automated monitoring of systems specifically, he is a senior master,
understanding the end of all IT proccess."
— Julio Ruivo, IT Analyst, Atos Origin Brazil, reported to Alexandre Lanceiro at Atos
"Eu tive o prazer de trabalhar com o Alexandre há alguns atras e todos os desafios que foram
endereçados a ele sempre foram atendidos com muita qualidade e profissionalismo.O
Alexandre é um profissional com uma visão e conhecimento técnico muito abrangente que
vai desde a arquitetura dos mainframes até as arquiteturas atuais, é um autodidata e
comprometido com a busca pela excelência, suas qualidades vão alem das competências
técnicas, considero um gestor moderno e um "team leader" nato. "
— Americo Borsato, Infrastruture Delivery Manager, Atos Origin, managed Alexandre
Lanceiro at Atos
"I had the opportunity to work with Alexandre for several years, both as his peer and as his
manager. He has always been a dedicated professional, responsible and committed to his
activities. He is a person who always seeks new alternatives aimed at improving the
performance of hiswork and also ofothers whowork around him.”
— Osvaldo dos Santos, Gerente de Running Services, Atos Origin Brasil Ltda, managed
Alexandre Lanceiro at Atos

14. p. 14
"I had the great opportunity to work with Lanceiro at Atos Origin in many different
challenges. His deep knowledge and experience raised up my professional career as well.
He is a professional willing to share experience and has also great consultant skills where
were essential to the success of our projects. I really enjoyed the time we spent together
working for Atos and our clients, which were indeed the great focus of Lanceiro. Hope to
work with you again mt friend and for sure, not only gain more experience withyou, but also
sharemine recent achievements with you! All the best!"
— Marcelo Barros, Service Delivery Manager, Atos Origin do Brazil, worked directly with
Alexandre Lanceiro at Atos
"Even working in different area I had the pleasure of interacting w/ Lanceiro - an
outstanding technical/ business professional. He has empirical view, is an easygoing person
and a people-centric professional - Definitely a native leader. According to his professional
trajectory, he is able to deliver results through his competences (Future-oriented thinking,
global mindset, result and people oriented)."
— Edson Petizme (ITIL® Expert), worked with Alexandre Lanceiro at Atos
"Tive a oportunidade de trabalhar em parceria com o Lanceiro, onde pude observar o seu
alto grau de profissionalismo e de integridade como pessoa. É um profissional com grande
bagagem e conhecimento técnicos, mas que sempre esteve aberto a dialogar para procurar
alternativas que permitissem melhores resultados. I had the opportunity to work in
partnership with Lancer, where I could observe his professionalism and his personal
integrity. He is a professional with great experience and technical knowledge, but who has
always been open to dialogue tolook for alternatives that would allow better results."
— Mario Augusto Thome de Souza, PMP .'., Gerente de Projetos, Atos, worked directly with
Alexandre Lanceiro at Atos
"Alexandre Lanceiro is an exemplary professional and extremely committed, has natural
abilities to manage and motivate people respecting their particularities and extracting
them what they have of best. Multitasking, experienced, accustomed to dealing with great
external pressure naturally and spontaneously. He prizes, above all, for principles as honesty
and transparency in actions. I haven't hesitation in recommending Alexandre Lanceiro and
I knowthat he will alwaysgive of his best in any endeavour."
— Juliano Carbonell, PMP, ITIL Expert, Cobit, Process Lead - LATAM, Atos, reported to
Alexandre Lanceiro at Atos

15. p. 15
"Alexandre is oe of the most experienced and senior professionlas I've ever worked with in
my career. His in depth knowledge of processes, technologies and his superb techincal
acumen is an asset to any business. He is also a very ethical professional. I strongly
recommend him. "
— Carlos Rodrigo Paravella Montagner, Service Delivery Manager, Atos Worldline,
reported to Alexandre Lanceiro at Atos
"I worked with Alexandre Lanceiro at Atos Origin for about 3 years and we were in
different teams. All interactions that I had with him were very positive. Lanceiro is one of
the smartest guy that Atos Origin had Page14 at that time and he really knows how to to
get different people focused in a common goal. It was a pleasure to work with him and I
would more than happy if I had a chance to work with him again. Any organization looking
for a great manager with a strong technical background shouldconsider Lanceiro. "
— Bruno Caseiro, Sr.Support Analyst, Atos Origin do Brasil, worked with Alexandre
Lanceiro at Atos
"Lanceiro foi meu chefe e mentor na Atos, executando com maestria grandes projetos e
auxiliando a todos em suas atividades. Seus conhecimentos técnicos, somados a sua
capacidade de gestão, trazem ao seu perfil algo difícil de ser encontrado no mercado de
hoje, um sábio executor."
— Gustavo Lima, Pre-Sales Specialist/Solutions Architect in infrastructure, Atos Origin,
worked directly with Alexandre Lanceiro at Atos
"Great coaching skills, Lanceiro has good understanding of the mission's company, is totally
focused on his own role in the project and has deep technical skill, he is always available to
address and solve the team's needs and has excellent executive relationship with clients and
staff"
— Fábio Pezutto, IT Solutions Architect and Pre-Sales, Atos Origin, worked directly with
Alexandre Lanceiro at Atos
"Tive o prazer de trabalhar indiretamente com o Lanceiro em diversas ocasiões. Em todas
elas, o Lanceiro se destacou pela sua excelência profissional, sou muito grato por todo o
conhecimento compartilhado."
— Victor Walter, IT Monitoring Analyst, Atos, worked with Alexandre Lanceiro at Atos

16. p. 16
"Alexandre Lanceiro was one of the most dedicated professionals through his work at Atos.
Working with Alexandre Lanceiro I found him as a person with great knowledge and deep
expertise of IT processes and solutions. Smart strategist, a person you can trust when you
want to be sure that important tasks will be completed in a systematic and precise way. He
is agreat asset toany company. Always takescare of the job."
— Luis Pires, Senior Security Analyst (Information Security Management), Atos Origin,
worked directly with Alexandre Lanceiro at Atos
"I had the opportunity to work with Alexandre Lanceiro for some years at Atos. He is one of
the most commited and skilled professional I have worked. We worked together in a very
complex project in terms of scope and timeline for a multinational company. His experience
and background was very important for the project success. In addition, he is a go-getter
and easy going person, I strongly recommendLanceiro."
— Jose Augusto Sousa, PMP, MBA, Technical Manager, Atos, worked directly with
Alexandre Lanceiro at Atos
"Excelente profissional, com muita experiência em processos deTI.Certamente recomendo."
— Ricardo Lamata, worked with Alexandre Lanceiro at Atos
"Alexandre Lanceiro é um dos profissionais mais inteligentes que eu já conheci. Conhece
cada área dentro de TI e suas particularidades. Um excelente funcionário e com grande
visão sistêmica."
— Djalma Campos, Supervisor de Service Desk, Atos, worked with Alexandre Lanceiro at
Atos
"Tive oprazer de trabalhar com o Lanceirosendo meu mentor, pois com seu vasto
conhecimento tecnico e seu jeito exemplar de lidar com as pessoas a sua volta, teve uma
didatica perfeitaparame ensinar osprocessos eprocedimentospara entender e solucionar
oschamados da equipe,sendo quealguns deles me lembro ate hoje mesmo nãotrabalhando
mais na area."
— Fernando S. Iruela, Support Analyst, Atos Origin, reported to Alexandre Lanceiro at
Atos

17. p. 17
"Eu tive o prazer de trabalhar de trabalhar com Alexandre Lanceiro na Atos Origin quando
eu ainda atuava na área de Network. Trabalhar com ele foi um grande aprendizado, não só
pelo seu conhecimento técnico, Page13 mas pelo modo inteligente e educado como lidava
com as pessoas e problemas. Sempre disposto a ajudar e colaborar com todos colaboradores.
Eu o recomendo a qualquer empresa em busca de profissionais altamente qualificados e
comprometidos."
— Marcos Tanigawa, worked with Alexandre Lanceiro at Atos
"Foi um prazer trabalhar com o Alexandre. Ele é um excelente profissional, uma pessoa de
fácil comunicação, e que não tem medo de encarar desafios e de apresentar soluções fora da
caixa."
— Mauricio Massa, AIX L2 Specialist, Atos Origin, worked directly with Alexandre
Lanceiro at Atos
"Profissional experiente. Hábil na comunicação em clientes internos e externos. Orientado
em processos e resultados. Liderança e capacidade de gestão e implementação de equipes
detrabalho."
— Andre Ciscato, Service Delivery, Atos Origin, worked directly with Alexandre Lanceiro
at Atos
"Alexandre é um gestor moderno, com amplo conhecimento de TI, ótimos "skills" de
relacionamento e gestão técnica. Tive o prazer de trabalhar ao seu lado em vários projetos
de sucesso, onde consolidei a base da minha carreira profissional. Alexandre visava sempre
otimizar a qualidade dos serviços, mesmo durante os momentos críticos e de forte pressão.
Espero poder trabalhar novamente com este profissional que esta claramente em constante
evolução."
— Marcos Souza, Coordenador de TI, T-Systems do Brasil, worked indirectly for Alexandre
Lanceiro at Atos
"Considero o Alexandre um excelente profissional, extremamente comprometido e
dedicado. Tivemos oportunidade de compartilhar de muitas interações durante anos
trabalhando como cliente e fornecedor, sempre contando com uma parceria de sucesso na
solução de problemas muito desse sucesso devido a persistência do Alexandre. "
— Heloisa Bernardoni, Support Engineer, CA, was a consultant or contractor to Alexandre
Lanceiro at Atos

18. p. 18
"Tive a grata oportunidade de conhecer o Alexandre Lanceiro na época em que trabalhei
na Atos Origin e posso afirmar que foi uma satisfação e um aprendizado muito grande
conviver com este excelente profissional. Trocamos muitas experiências e trabalhamos
juntos em atividades onde o Lanceiro demonstrou sempre muito conhecimento,
comprometimento e preocupação em entregar o melhor serviço aos clientes. Uma pessoa
muito sincera, acessível, de fácil comunicação e bastante objetiva."
— Alberto Nozawa, Technical Coordinator, Atos Origin, worked with Alexandre Lanceiro
at Atos
"Grande profissional com espirito de equipe e liderança, nestes anos todos que trabalhamos
juntos foi sempre um profissional dedicado em resolver os problemas e ajudar os outros,
sempre soube manter um ambiente de trabalho o mais humano e harmonioso. Nível técnico
excelente, procura estar atualizado para que diante das necessidades seja uma mais valia na
empresa." Page15
— Jorge Goncalves, Production Analyst, Shell - Atos Oringin, worked directly with
Alexandre Lanceiro at Atos
"Trabalhei com o Alexandre durante anos e posso afirmar que se trata de um grande
profissional da área de TI, com excelente qualidades técnicas e sempre uma pessoa
disponível para compartilhar seus conhecimentos. Sempre fiquei impressionado com sua
capacidade de lidar com os problemas de forma eficiente, mas com equilíbrio e serenidade. "
— Luiz Paulo Goncalves, Mr., Portugal Telecom, worked directly with Alexandre Lanceiro
at Atos
"Trabalhei com Alexandre Lanceiro por cerca de 5 anos e foi um privilegio. Profissional
extremamente competente, grande conhecimento tecnico e comprometido com suas
atividades. E pelo lado nao tecnico, excelente carater e moral ilibada. Espero que possamos
voltar atrabalhar juntos.Forte abraco."
— Andre Coelho, worked with Alexandre Lanceiro at Electronic Data Systems