CV

1. Haytham Hany Mohamed Saad
Date of birth: 21
th
August 1991
Address: Al Nasayem Compound – Villa no.89/1 – 6th October – Giza – Egypt
Phone: +20127 449 9161 (mobile) / +20122 320 1933 (Office)
E-mail: haytham.saad@orange.com
hanyhaytham@gmail.com
Marital status: Married
Military status: Fulfilled
Objective
To pursue a career and challenging opportunities at an organization that will utilize my solid,
technical business and management skills within the field of telecommunication and IT, to
benefit from mutual growth, development & success.
Education
Graduated from German University in Cairo - GUC. 

 Degree: B.Sc. of Communication Engineering. 
 Grade: Good.
 Graduation Project grade: Excellent.
 Graduation Project: Switched selection combining scheme over flat time
varying flat fading channel

Work Experience
December 2018 – Present
Job Description :
 Operating & maintaining the IN, Voucher System, Prepaid reporting system and
announcement platforms - Ericsson Charging System CS 5.0 (CRS, NGCRS, VS,
AIR, IVR, CADE, Mediation zone, Etopup& EMM).
Responsibilities:
 Apply the work orders on the IN charging servers such as AIR,
Voucher,CRS,IVR,CADE,ECE,webcc,EMM,).
 Provide support for site interventions (6th of October, sawwah and obour) to apply a
new upgrades or extensions.
 Communicate with commercial team in order to secure the new offers and tariffs
preparations.
 Perform duty activities and planned actions during low traffic (night actions).
 Update the databases for incidents management and service architecture.
 Troubleshoot the problems and customer complaints in order to solve them.
 Automate manual preventive checks to have automation controlled work instructions.
 Perform regular health check to generate performance reports about system.
 Control and enhance the system performance and quality.
 Accept and validate the new features scenarios, promotion, new charging offers and
software upgrades.
 Support IN platforms to apply the best problems solutions to avoid any impact on the
customers.
 Develop solutions instead for cost saving approach and to accelerate the new
projects delivery.
Sr. Supervisor, IN Support at Orange Egypt

2.  Provide server statistic reports to the commercial department that help them to take
strategic decision towards offers and promotions.
 Perform the needed reporting and data extraction tasks for major and critical
problems incidents reports.
 Analyze the QOS regular performance reports generated from the network to provide
and suggest technical solutions to the products and services department.
 Ensure that the project design is meeting the operational KPIs.
 Assess the implementation plan to avoid any service degradation or customer
complaints.
 Coordinate with the revenue assurance and the billing team during the project
implementation and deployment phases to deliver the needed controlled scenarios
tests.
 Participate in the tendering offers, evaluate the supplier specification and provide a
short list for selection.
 Communicate with Orange skill center to get the latest release updates and
coordinate with them in case of problem to share experience among the affiliates.
Supervisor, IN Big Data Operation Support at Orange Egypt
August 2018 - December 2018
Job Description:
 Operating & maintaining the Intelligent Networks Big Data and Virtualized Systems.
Responsibilities:
 Deployment and maintenance of Linux systems and app software in multiple clusters
across 5 data centers totaling approximately 300 Server (Linux, Solaris and RHEL).
 Administrating Next Generation Charging Reporting Server (60+ Hadoop Nodes)
MapR Distribution.
 Hadoop Streaming across the Cluster for automating various tasks.
 Perform data audits and analytics to ensure accuracy of the generated reports.
 Oracle Database Administration for BI Servers.
 Works with developers to make sure that all data solutions are consistent.
 Developing Scripts for task and job monitoring (bash and python scripting).
 Troubleshoot Revenue Assurance RA related issues and discrepancies.

Lead, IN Operations at Orange Egypt
April 2017 – August 2018
Job Description :
 Operating & maintaining the IN, Voucher System, Prepaid reporting system and
announcement platforms - Ericsson Charging System CS 5.0 (CRS, NGCRS, VS,
AIR, IVR, CADE, & EMM).
Responsibilities:
 Deployment and maintenance of Linux systems and app software in multiple clusters
across 5 data centers totaling approximately 300 Server (Linux, Solaris)
 Operating and Maintaining Live Traffic Ericsson Servers (Linux, Solaris
Administration)
 Developing Scripts for task and job monitoring (bash and Perl scripting)
 Oracle Database Administration for CRS (Charging Reporting Server)
 Handle revenue & traffic reporting for all IN Servers. Business Objects Administration
 MYSQL Administration for Customer Care Servers
 Accept and validate new features implementation & software upgrades and ICP
uplifts
 React immediately for any problems through physical site intervention for system
restart or hardware check.
 Handle the customer’s complaints.
 Handle open cases on suppliers.

3.  Document all IN systems' procedures, work orders & processes.
 Rotated 24/7 on-call support
Service Supervision Engineer “Huawei“- Mobinil
February 2014 – March 2017
Duties & Responsibilities:
 Responsible for maintaining technology performance through controlling and
validating all production actions done. 
 Transfer the problems to the responsible team, escalate the problems when needed
and log the incidents in daily report with reference to the global supervision process. 
 Supervise the technology services 24 hours per day and 7 days per week through shifts. 
 Log and record all different kind of daily received alarms all over the technology equipment 
“Major, critical cases in the daily incident report” and other alarms in the log book file.
 Validate and follow up all actions done by internal “mobinil&ericsson teams” or
external “supplier /subcontractors”. 
 Assure with all involved teams when requested to add any new technology elements
after the phase of deployment. 
 Fulfill special assignment from other domain or entities like technology operations. 
 Control and securing all mobinil sites through following up all network intervention
(inform security dept. To follow up illegal intervention cases) 
 Perform on site support for all interventions done by different teams “internal /external”. 
 Follow up creation of tt for all major/critical cases. 
 Enrich the contents of the created trouble tickets with the available details which
"major /critical cases" act as source of the main network performance indicators.
Ensure notifying the middle & top management by sms or any other method about
the business impacting alarms that lead (or might) lead to an outage 
Technical Skills
 Database Mysql,Oracle
 Shell Scripting – bash Programming
 Python Scripting
 Linux/Unix
Courses
 Global Systems for Mobile (GSM) at 3hands Education Center
 Mobile Communication Diploma (GSM, GPRS, UMTS) at 3hands Education Center
 Cisco Certified Network Associate (CCNA) online course
 Programming Foundations with Python Udacity online course
 Automate the Boring Stuff with Python Programming Udemy online course
 Python Hand-on Solve 200 Problems Udemy online course
 Complete python Bootcamp Udemy online course
 Getting started with Elasticsearch Udemy online course
Language Skills
 Arabic :Mother tongue
 English :Fluent