1. Resume<br />Luis A. Murillo Garcia<br />Shoxdesign@hotmail.com / Shoxdesign@gmail.com<br />PERSONAL DATA:<br />Name: <br />Luis Alonso Murillo Garcia<br />OBJECTIVE:<br />Seeks a challenging and responsible position on a large progressive company abroad. Position that provides an atmosphere conductive to professional growth and achievement, and one where initiative will be welcomed.<br />EDUCATION:<br />1995<br />Instituto Tecnologico de Enseñanza (ITE) High School, San José, Costa Rica<br />High School and Technical Bachelor.<br />2002<br />Universidad Latinoamericana de Ciencia y Tecnologia (ULACIT), San José, Costa Rica<br />Studying Engineering industrial at bachelor’s level ( 4nd year) completing.<br />OTHER STUDIES:<br />1997<br />Omar Dengo Computer School, San José, Costa Rica<br /> Technical (hardware & software) degree in computers.<br />1998<br />ISO 9000- 9002 Certification <br />Completed ISO 9000-9002 Auditor Training<br />2000<br />Safety Behavior & Safety Culture Course Intel AZ.<br /> Safety in manufacturing Behavior & Safety Culture Certification<br />Intel Arizona. USA <br />2001<br />Universidad Latinoamericana de Ciencia y Tecnologia: San .Jose. Costa Rica.<br />Completed AUTOCAD 2000 certification<br />2002<br />New Horizons S.A<br />Completed Web Master in Microsoft Visual Basic 6.0 certification.<br />Front Page Intermediate / Advanced Development<br />2003<br />Executrain S.A:<br />Completed Developing Microsoft .NET Applications for Windows (Visual Basic .NET)<br />Completed Programming with MS Visual Basic.NET<br />2004<br />New Horizons S.A<br />Completed SQL SERVER 2000 Mastering Programming certifications<br />2005<br />Intel Oregon Training Systems<br />Completed Breze / Captivate Training certifications. <br />Intel Folsom CA 2005-2006<br />Delivered Visual Learning Training in Folsom California<br />2007<br />Intel Poland 2007<br />Attending a Linux & Unix training advanced with Engineering Computing Engineers to start a new operations in Costa Rica.<br />Cenfotec IT Learning Center Certifications:<br />Windows XP Administrations <br />Linux / Unix Advanced for Admnistration SUSE – Red Hat - & etc .<br />2003 <br />SGE Consulters. INA <br />Completed Internal Auditor Training 9001:2000<br />Instructor in several Safety courses for New Employee orientation:<br />Safety for Supervisors & Managers<br />Electrical Safety Basic<br />COHE (Control of Hazardous Energies)<br />SMBWA<br />Manufacturing & Office Ergonomics<br />Presentation Skills & Instructor Workshop<br />Inert Gases <br />Seven 7 Habits for highly effective People – Stephen Covey 2004<br />Other Studies:<br />Computers Skills:<br />Completed Microsoft Computers Courses in New Horizons <br />(Outlook, PowerPoint, Word, Excel, front page 99 -2000 all levels)<br />Master Visual Basic 6.0<br />A+ Certification on the Internet<br />Development ASAP Web Pages<br />Microsoft Project 2000<br />SQL Server Databases 2000<br />SAP<br />Instructors Skills<br />MGR/SUPERVISOR SAFETY TRAINING.<br />Human Performance Analysis 2<br />TEDS Systems Administrator<br />Seven 7 Habits for highly effective People – Stephen Covey 2004<br />Microsoft SHAREPOINT Instructor <br />UNIX Basic / intermediate training SCO<br />LANGUAGES:<br />Spanish (First Language)English (Second Language) 90%<br />EXPERIENCE:<br />1995-1997 Auto SASA S.A<br />Warehouse Specialist: In charge of the receiving and storage process.<br />1997<br /> J&G Engineer’s Mechanical coordinator in Intel Project (San José, Costa Rica) <br />Coordinate and supervise all mechanical installations.<br />Supervise a total of 4 mechanics.<br />1998 <br />Componentes Intel de Costa Rica S.A. (San José, Costa Rica) <br />Manufacturing Specialist Technician:<br />Production line coordinator for four modules (DEK, Fuji, PSVI and AOI).<br />ISO 9000-9002 floor leader. Excellent results obtained with 0 finding. Site was certified.<br />Safety leader for shift 5. In charge of world safety programs within the manufacturing floor.<br />1999-2003<br />Engineering Systems Technician:<br />Safety leader for CR1 and CR3 Factories in Costa Rica.<br />Key member of the Costa Rica start- up, coordinating and implementing several safety programs for the manufacturing floor. Intel Costa Rica achieved THE PREVENTICO AWARD for the last 4 years.<br />Manufacturing Quality Support:<br />Lead several quality programs of the manufacturing level, such as awareness campaigns , systems improvements and quality audits.<br />All these efforts were a key contributor to improve Intel Costa Rica quality indicators and to obtain ISO 9000-2000 & 14001certification.<br />Manufacturing Indicators Analyst:<br />Development and proliferation of the manufacturing indicators package for the site.<br />Manufacturing E- Business Leader for CR1 / CR3 Factories:<br />Leader of the Manufacturing Automation E-Teams for the Factory.<br />Development and implementation of the WEB Based tools to facilitate manufacturing execution.<br />Several projects were implemented in other Intel Sites (Malaysia & Philippines).<br />2003-2004<br />Skills Training Supervisor & Systems Specialist developer:<br />Plan daily, weekly, quarterly training activities for MS/MTE’s.<br />Partner with Manufacturing to ensure shift needs are met.<br />Supervise Dedicated Trainers to form team on shift.<br />Direct multiple teams to solve training /performance problems, including performance/needs analyses to find likely causes of problems and provide the adequate training intervention<br />Participate in Virtual Factory training meetings and support all CE! and Virtual Factory training activities by working cross-site to evaluate and improve overall training performance.<br />Provide measures of training effectiveness and satisfaction. Work with Skills Training Manager, customers, and direct reports to define indicators and evaluations to determine trainee learning and effectiveness.<br />Communicate/administer HR policies and procedures to DTs; provide role model of safety and all Intel values.<br />Development and implementation of the WEB Based tools to facilitate manufacturing training execution on Costa Rica, China & Malaysia.<br />Implement & develop CBT’s (Computer based training).<br />Instructor in Microsoft courses and programs of employees' development that which I have imparted to 1600 people courses of safety occupational, computer and personal motivation. some examples are: <br />EXCEL <br />POWER POINT <br />FRONT PAGE <br />SQL SERVER 2000 <br />WSS SHAREPOINT <br />ASP. <br />OUTLOOK <br />WORD <br />WINDOWS <br />IN ALL THE LEVELS OF LEARNING<br />Safety Basic & Advanced, Mfg Ergonomics, Inert Gases & Chemical Management.<br />2004-2006<br />IT EPS L&P Training Supervisor & MSD IT TSA :<br />Manages the activities for LAR EPS personnel training and development programs. Works with management, subject matter experts/trainers and stakeholders to determine requirements and ideal timing for training events. <br /> Owns management of local private training facilities. Works as department point of contact or owner for local program teams and initiatives (such as local language support coaching programs or new hire integration) as required. <br /> Owns local relationship with Intel University. May develop methods for evaluation of program effectiveness. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education and judgment.<br />The IT Support Specialists (ITTSA’S) provide first, second, and/or third level customer support for the applications/systems based on service level agreements. They support internal employees, and/or external customers/suppliers globally. The ITSS documents and troubleshoots problems for resolution. The ITSS must become familiar with the systems they support and with current business processes. <br />ITTSA's provide or coordinate training to internal employees, peers, or other levels of support (e.g., Level 1) and provide subject matter expertise to training departments. ITTSAS's may collaborate with other groups and organizations to: provide service for infrastructure changes, foster partnerships with other levels of support, elevate data quality concerns, share BKM's and information, communicate known system problems, and keep abreast of upcoming developments. <br />2006-Actual<br />IT support Unix / Linux Team Supervisor<br />Review weekly team performance reports to drive OpX improvements ESD<br />Highlighting specific operational and people issues to group manager to determine specific corrective action plans<br />Responsible for providing first level 8X5 support to mission critical applications for Engineering Computing and Training, leverage and coach agents & identify process improvement opportunities<br />Responsible for the distribution, installation, operations, and troubleshooting of site distributed computing environment. <br />Participate in hardware/software projects and deployment plans. <br />Analyze work group systems and recommend solutions. <br />Execute production processes. <br />Perform/manage changes to servers/environment. <br />Manage virus protection procedures on server. <br />Drive day to day business needs by managing processes and/or workflow. Responds to customer/client requests or events as they occur. <br />Develops solutions.<br />