1. Alana Duffie
Dunmore Home Farm
Dunmore
Falkirk
FK2 8LX
07713 155779
alana-10@hotmail.co.uk
Profile
I am a friendly, enthusiastic, individual who is reliable and hardworking; I am respectful of others
and always willing to learn new skills. I have excellent communication skills and enjoy working
as part of a team with the ability to motivate others around me. I will always complete any task I
am given to the best of my ability and have been praised for using my own initiative and for
having the confidence to work on my own.
Key Skills
IT/Social Media Maintaining the business and social media websites as well as creating
expenditure spreadsheets.
Communication Phoning suppliers to place orders & keeping customers up to date with
their order progress.
Customer Service Approaching customers to ask what I can help them with, advising on
products, identifying any up-selling opportunities and dealing with any
issues or complaints.
Trustworthy Experienced in using various forms of payment transactions, also
tasked with cashing up at the end of the day and banking.
Reliability Always fully commit to any task set me and ensure that I see it through
to completion.
Analytical Very good with figures and had to ensure total accuracy when helping
with the book keeping and banking
Education
St Mungos High School Subject Grade Date
English Standard Grade 2 August 12
Computing Standard Grade 3 August 12
Chemistry Standard Grade 4 August 12
Art Standard Grade 4 August 12
French Standard Grade 5 August 12
Media Access 3 Pass August 12
Work Experience
SmartLiving, Falkirk Admin Officer March 14 - Present
• Answer telephone calls and pass to the appropriate worker
• Update records on companies IT systems which include Filestream and CARISTA
• Organise training facilities
• Record IT usage for courses

2. The Three Kings, Falkirk Front of House August 13 – May 14
• Serving food up to 150 people
• Ensuring that required standards are met and food is presented on time
• Maintain high levels of food & health hygiene.
• Attention to detail
• Working with people in a team to ensure everything is done as quickly as possible.
Piccolina Childrenswear, Falkirk Retail Assistant March 2013-July 2013
Piccolina is a privately owned boutique which sells high end children’s designer ranged clothes.
This was a placement that was organised for me, but due to the new skills I was learning I
continued to volunteer my time there on completion of my work experience.
• Providing excellent customer service
• Merchandising/window displays & steaming garments in preparation for the shop
floor
• Maintaining social networking site & website
• Taking telephone orders and supplier calls & placing orders with suppliers
• Quality checking garments & achieving sales target
• Daily administration work - filing, checking orders, etc.
• Banking and cashing up at the end of a working day and logging invoices
• General housekeeping & cleaning duties
• I was trusted to be left alone in the shop in the short period of time I was there I was also
key holder & expected to open and close in the absence of the owner.
Central Shop Mobility, Falkirk Administrator (Work Placement) June 2012
• Keeping stock books up to date
• Checking customers registration details
• Answering phones to customers and other staff
• Cleaning duties
• Providing good customer service
Additional Information (General)
I hold a full UK Drivers licence and have my own car. Through recent courses that I have
completed I have a proven track record of having excellent timekeeping and attendance records.
In addition to this I have also completed the Falkirk Employability Award at Bronze level. I have
successfully achieved REHIS Health & Safety, Manual Handling and Appointed Person First-Aid
certificates. I recently complete courses for Food Hygiene, Fire Warden, Personal Safety &
Equality and Diversity.
References
Irene Blackburn Elaine Grant
LinkLiving Piccolina Childrenswear
Volunteer Manager Owner/Manager
1 Castings Avenue 1 Wooer Street
Falkirk Falkirk
FK2 7BJ FK2 1NJ
Irene.blackburn@linkliving.org.uk piccolinachildrenswear@hotmail.co.uk