1.
RESUME
Name : Mohd Rafi Bin Othman
Dateof Birth : 13 August 1989
I/CNumber : 890813-08-5169
Nationality : Malaysian
Gender : Male
MaritulStatus : Single
Address : Block A-6-15 CengalCondominium, Bandar Sri
Permaisuri56000 CherasKuala Lumpur.
ContactNumber : 012-3527256
Email : Rafyluffy@gmail.com
To find a challenging position to meet my competencies, capabilities, skills,
education and experiences.
Sekolah Menengah Kebangsaan Dato Panglima Perang Kiri
Sijil Pelajaran Malaysia (SPM : 2006)
Sekolah Menengah Kebangsaan Dato Panglima Perang Kiri
Penilaian Menengah Rendah (PMR : 2002)
CAREER OBJECTIVE
PERSONAL INFORMATION
ACADEMIC QUALIFICATION

2.
Languages Proficiency
(1 = worst : 10 = best)
Languages Spoken Written
Bahasa Melayu 10 10
Bahasa Inggeris 7 6
VALIRAN GROUP (VERTU KLCC)
SENIOR SALES EXECUTIVE
24th
May 2014 – Present
Sales Executive Vertu
 To create and maintain a long relationship with the customers in order to
achieve sales goals.
 represent the brand in a positive manner while ensuring recurring business.
 responsible for assisting customers with choices, assist and provideinformation
aboutthe productin question.
DriveTheSales
 work to hit individualsales ang other target.
 execute sales strategies and action plans implement by the manager.
 maintain a tight controlon discounting and giveaways/discontinued products.
 ensured all monies and sales transactionsare accordanceto the procedures.
Computer Years of Experience Proficiency
MS Word 3 Beginner
MS Power Point 3 Beginner
MS Excel 3 Beginner
SKILLS
WORKING EXPERIENCES

3.
Achieve High Service Standard
 keep abreast of product knowledge, sales & customer service whilst providing
excellent service experience to customers.
 maintaining and upholding the company’s image as a prestigious and luxurious
brand at all times.
 responsible to collect Customer Registration Card as per store target.
 work with the manager to best handle customer complaints.
Maintain Best Retail Standards
 perform store opening and closing proceduresangd to ensure the process is in
compliance with company SOPs.
 ensure proper care of stocks, fixtures and furniture within the store and kept
neatly and tidy all times. Ensure visual merchandising are implement efficiently.
Reporting
 updating customer database on frequent basis
 responsible for all stock control documentation. ensure timely and accurate
submission.
 to support manager in collecting data for all reports pertaining to sales and
customer service
Personal Development
 to have and maintain at all times competent product knowledge.
 complete E-learning modules on timely manner.

4.
MARKS& SPENCER(KLCC)
SENIOR SALESADVISOR
Mac 2010– 23rd
May2014
 Do customer service on selling floor
 greeting customers who enter the shop.
 be involved in stock control and management.
 assisting shoppers to find the goods and products they are looking for.
 being responsible for processing cash and card payments.
 stocking shelves with menchandices.
 answering queries from customers.
 reporting discrepancies and problems to the supervisor.
 giving advice and guidance on product selection to customers.
 balancing cash registers with receipts.
 dealing with customers refunds.
 keeping the store tidy and clean, this includes hovering and mopping.
 responsible dealing with customer complaints.
 working within established guidelines, particularly with brands.
 attaching price tags to merchandicse on the shop floor.
 responsiblefor security within store ang being on the lock out for shopliftersand
franudulent credit card etc.
 receiving and storing the delivery of large amounts of stock.
 keeping up to date with special promotions and putting up displays.

5.
VALIRAMGROUP
LEVEL19, WISMA UOA 2,
21 JALANPINANG,
KUALALUMPUR 50450, MALAYSIA.
T : +9603) 2380 9888
E : info@valiram.com
T : 012-2091809 Haslee (Vertu Manager)
MARKS & SPENCER KLCC
SHOP NO.C28
LEVEL CONCOURSE, SURIS KLC
KUALA LUMPUR CITY CENTRE,
50088 KUALA LUMPUR
Office : +(603) 2162 0177
Contact No : 017-2325008 Ros ( Manager M&S KLCC)
REFERENCES