1. Nicole McCartan
42 Mourne View Road, Newcastle, BT33 0QS
Home Tel: 02843725939 E-mail: nicole_mccartan@hotmail.com
Mobile: 07713561496
Personal Profile
I am a confident, energetic and passionate individual that can be held accountable
for any task I partake in or any situation that I am presented with. As a student with
over nine years’ experience in customer service, I have developed excellent skills
within working in a team capacity and helping customers on a daily basis with the
ultimate goal of pursuing a career in the accounting industry.
EDUCATION & QUALIFICATIONS
2015 – Present University of Ulster Jordanstown BSc(Hons) Accounting
(Pathways)
Year 1:
Financial Maths and Statistics – 76%
Introductory Accounting – 62%
Academic Professional and managerial awareness – 76%
Principles of Financial Accounting – 51%
Principles of Management Accounting – 65%
Business and the economy – 66%
2012-2015 Belfast Metropolitan College BTEC Level 5(HND) Diploma in
Business with Grade Merit
Marketing Principles- Merit
Managing Financial Resources and Decisions- Distinction
Organisations and Behaviour- Merit
Business Environment - Distinction
Aspects of Contract and Negligence for Business- Merit
Business Decision Making- Distinction
Business Ethics- Pass
Marketing Intelligence- Distinction
Human Resource Management- Pass
Financial Accounting and Reporting- Distinction
Business Strategy- Merit
Internet and E-Business- Pass
Business Law- Merit
Research Project- Merit
Marketing Planning-Distinction
Personal and Professional Development- Pass
Project Design, Implementation and Evaluation - Merit
2005-2012 Shimna Integrated College, Newcastle
A-Level 1 x C Irish
1 x D Politics
GCSE 9 Grade A-C
Nicole McCartan
2. EMPLOYMENT HISTORY
Sales Assistant: Around A Pound 2007-Present
• Providing excellent customer service to ensure customer needs are met.
• Cash handling and stock taking duties, contributing to the cost efficiency and
the pressure of making sure the till is always right.
• Responsible for training new team members on tills.
• Development of excellent communication and team working skills whilst
managing and working with different teams.
• Experience in working in a busy store under pressure to make sure the
customers waiting time to be served is kept to a minimum.
Skills Profile
Team Working
Throughout the past nine years I have constantly worked as part as a team whilst at
times working on my own. Within the team we work together to move stock around
and create new shop displays while also helping each other with whereabouts of
stock and helping customers. In high pressure situations where a member has been
injured I have been able to work as part of a team to make sure that person got the
best and fastest care possible.
Communication
I have been fortunate enough to pick up communication skills in my part-time job and
also in education. I am able to listen to the customers’ needs or a fellow student’s
needs and respond appropriately to what they are looking for. I am able to respect a
colleges opinion even if I don’t agree with it and respect a lecturer by making sure I
respond to emails appropriately.
Commercial awareness
Within my part time job, I have been able to develop a commercial awareness skill. I
am able to identify our key competitors, plan when we need more/ less staff and
understand the customers’ needs to the business industry in which I work in.
Interests and Achievements
• Principles award for Excellence
• Selected to Represent the Netherlands in the Mock European Council
• Currently completing Bloomberg
• I have a keen interest in speaking other languages and continually speak Irish
on a daily basis.
• I will currently be taking part in Sage within the next two weeks.
References available upon request
Nicole McCartan
