This document discusses mitigating robocalls through integrating YouMail's call detection capabilities with TelcoBridges' ProSBC product. It provides introductions of TelcoBridges as a manufacturer of VoIP gateways and SBC software and YouMail as a provider of call blocking and identification services. The document outlines the problem of unwanted robocalls, government actions to address them, how YouMail detects robocalls through call content analysis, and how ProSBC can integrate with YouMail to check call reputations and block calls deemed high risk at originating providers and enterprises.
Connector Corner: Accelerate revenue generation using UiPath API-centric busi...
Robocall Mitigation with YouMail and ProSBC
1.
2. 2
Introductions
Alan D Percy
Chief Marketing Officer
alan.percy@telcobridges.com
@AlanDPercy
Mike Rudolph
CTO, YouMail
mrudolph@youmail.com
3. 3
Agenda
• Introductions
• The Problem
• Government Actions
• YouMail Robocall Detection
• RoboCall Mitigation with ProSBC and YouMail
• Where to Learn More
• Your Questions
A
D
N
E
G
A
4. TelcoBridges Inc.
• Manufacturer of VoIP gateways, signaling
gateways, and SBC software for carriers and
enterprises
• Employee Owned
• Founded in 2002
• Employees: ~40
• Headquarters: Montreal, Canada
• Hardware & software R&D as well as
production of its products in Montreal
• Sales/Support offices:
Montreal, Turkey, Hong Kong, Italy
• 24/7 technical support
4
TelcoBridges HQ
11. Government Actions
• TRACED Act – Dec 2019
• Adds penalties for violations
• Requires STIR/SHAKEN for anti-spoofing
• FCC 17-59 Public Notice Report on Robocalling
• Allows blocking for “reasonable cause”
• FCC 2042 TRACED Act Mandate
• Requires STIR/SHAKEN implementation by June 30, 2021
• Small & TDM carriers can secure an extension,
but …
11
12. Government Actions
Robocall Mitigation Program
Requirements for Providers Granted
Extension
All voice service providers that rely on an
extension and do not completely implement
STIR/SHAKEN by June 30, 2021, must
implement and document a robocall
mitigation program designed to reduce
unlawful robocalls originating on their
networks. The FCC requires all programs to
include:
(1) Detailed practices that can reasonably be
expected to significantly reduce the
origination of illegal robocalls;
(2) Compliance with the described practices;
and
(3) Participation in industry traceback efforts.
• STIR/SHAKEN
extensions are
available, but…
• Robocall mitigation and
Traceback is required
12
Source: https://www.jdsupra.com/legalnews/fcc-requires-all-voice-providers-to-91437/
22. Mitigation at OSP?
Why is Robocall mitigation
required at the Originating
Service Provider?
1. Source of calling party is
likely known
a. Wireline customer/Subscriber
b. Trunking customer
c. International gateway
2. Traceback is easier
3. Enforcement
22
23. OSP Use Case:
• ProSBC inserted into call route
• As calls arrive, reputation is
checked
• Based on reputation score:
• 503 – SVC Unavailable
(Route advance)
• 603 – Decline
(Drop the call)
Originating Service Provider - SIP
23
Carrier
Reputation
Analytics
Soft Switch
Originating Service Provider
INVITE
503
603
Subscribers
24. Call Flow – Low Risk of Robocaller
24
Subscriber Softswitch ProSBC YouMail Carrier
INVITE
INVITE
API
Good Score
503 Unavailable
(Route Advance)
INVITE
25. Call Flow – HIGH Risk of Robocaller
25
Subscriber Softswitch ProSBC YouMail Carrier
INVITE
INVITE
API
Bad Score
603 Decline
(Drop the Call)
26. OSP Use Case:
• Tmedia Gateway inserted into
call route
• As calls arrive, reputation is
checked
• Based on reputation score:
• REL 34 No Circuits Available
(Good call - Route advance)
• REL 23 Call Rejected
(Bad call - Drop the call)
• ISDN is an alternative
Originating Service Provider - TDM
26
Carrier
Reputation
Analytics
TDM Switch
ISUP IAM
REL-34
REL-23
Subscribers
Originating Service Provider
27. CPaaS and UCaaS Providers
27
SIP
Carrier
CPaaS or UCaaS Provider
Protecting XaaS platforms
• SBC in the cloud, integrated
with reputation analytics
• As calls arrive, reputation is
checked
• Based on reputation score:
• Calls are completed
• Dropped
• Redirected to Voicemail
Reputation
Analytics
UCaaS Subscribers
30. Further Reading
30
Web Site
• Product information/Pricing
• Case studies
• www.prosbc.com
TB wiki
• Product Documentation
• Installation Instructions
• docs.telcobridges.com
TB Forums
• Community support
• Use case descriptions
• forums.freesbc.com
YouTube
• Instructional videos
• Recorded training/events
• www.youtube.com/telcobridges
32. Video Library on YouTube
• ProSBC Training Modules
• Recorded webinars
• How-to Tutorials
• Customer interviews
• Frequently Asked Questions
• Recorded podcasts
• And more…
32
youtube.com/telcobridges
33. Enabling the Migration to
Cloud Communications
33
www.telcobridges.com
www.prosbc.com
sales@telcobridges.com
Youtube.com/telcobridges
Q/A
YouMail.com
Some introductions to get started:
I’m Alan Percy, Senior Director of Product Marketing for TelcoBridges and today’s event moderator.
Joining us again is Luc Morissette, Director of Customer Support and one of the founders of TelcoBridges. Luc, thanks for being a part of today’s event.
Before we begin, a little housekeeping: As a live event participant, you’ll have the opportunity to interact with today’s speakers and hope you do pose your questions and comments on today’s topic using the Q/A panel. To pose a question or comment, open the Q/A panel by clicking on the box in the upper left of your screen. We’ll cover your questions toward the end of the session.
We’ve found that some attendees may need to adjust the webinar View Options to see the full slide on your screen. If you are not seeing a full slide, move your mouse to the top of the webinar window and a View Option selection will appear – choose an option that best fits your screen.
Also, today’s event is being recorded and all those that have registered will received a link to the recording for on-demand playback. We hope you share the link with your co-workers and others that would find the discussion valuable.
And we’re glad to have you, our attendees, with us today and encourage you to use the opportunity to interact with our speakers by posing your questions and comments.