Session presented at OPASTCO Winter Convention 2012
This panel of industry experts discussed the recent and sustained surge of call completion issues plaguing rural America. Rural subscribers continue to suffer from incoming calls that fail before ever reaching their local telephone companies' networks, or calls that complete but have extremely poor voice or fax quality. Numerous organizations have been working with the FCC and others in an attempt to mitigate these problems. Dave Lewis, CEO of ANPI ZONE, provided an update on these efforts and on other steps being taken to achieve resolution.
It is widely known that a business can save up to 50% in OPEX/CAPEX by moving to a Hosted Unified Communication solution. What is not commonly discussed are all the additional savings a company will realize as the direct result of Hosted UC productivity, mobility and collaboration. David Byrd, ANPI CMO, presents the facts and figures associated with these and other benefits that show how much more a company can save when making the switch. And how you can use this information to accelerate closing the sale.
The number of US households experiencing problems with Internet Security, PC Hardware/Software and Home Networking are 41.3M, 21.7M and 10.8M respectively. The opportunity for enhancing your customers’ experience through services that personally protect their systems and data, also serves to protect and enhance their perception of your ISP network’s value and quality.
ISP partners find that the SecureIT Services not only increase their revenue, but decrease their expenses by reducing the number of virus and spyware related technical support calls.
Products Included in Overview:
* Internet Security
* Parental Controls
* Technical Support
* Virtual Advanced Computer Repair
* Remote Support and Communication Platform
* Online Backup
* Community Portal
Our goal with digital marketing is to make sure we are helping our partners generate new business leads. There are 240 million Internet users in the U.S., with 16 billion searches conducted on the top search engines every month. 85% of those users believe the businesses that appear at the top on the first page of a search are the best. Another important point: 2 out of 10 searches have local intent — users are looking for things in their own backyard.
Two key digital marketing tactics that will help your business show up more often, and closer to the top, are SEM and SEO. Search Engine Marketing (SEM) is the quickest way to reach new customers looking for your services. Search Engine Optimization (SEO) is the process of improving the visibility of your website (or a specific web page) in search engines via the “natural” or un-paid (“organic” or “algorithmic”) search results.
With all of the innovative features that Hosted Unified Communications (UC) can provide a business, making a simple phone call, as well as the important role it plays in everyday communication, is sometimes overlooked. For premium voice quality, and unsurpassed integration with a Hosted UC solution, the device matters. Our featured speaker, Darren Knapp of Polycom, discusses his company’s VVX line of IP devices, and describe how they provide a premium communications experience.
No matter the size of either your business or the physical make up of your company, A Hosted PBX Solution from BroadConnect enables you to focus on what's most important to you; business. You'll never again worry about your business communications. With our business voice solution that's fully managed, we can save your company what's most important, time and money.
Playbook for hosted services webinar slidesNetSapiens
This webinar aired Thursday, August 6th, 2015. It provided insight into the Hosted PBX marketplace to give service providers the playbook they need to successfully package and deliver these services. As a continuation of the Hosted Playbook session presented during a previous FISPA conference, this presentation includes even more real world examples, actionable strategies, and tricks of the trade!
Topics Include:
-The current state of the Hosted PBX marketplace
-Revenue Opportunities for Service Providers looking to offer Hosted PBX
-What is involved with getting started as an Hosted PBX provider
-Hosted PBX best practices
-The most wanted features demanded by SMBs and Enterprises
-Packaging and pricing strategies
-and more!
It is widely known that a business can save up to 50% in OPEX/CAPEX by moving to a Hosted Unified Communication solution. What is not commonly discussed are all the additional savings a company will realize as the direct result of Hosted UC productivity, mobility and collaboration. David Byrd, ANPI CMO, presents the facts and figures associated with these and other benefits that show how much more a company can save when making the switch. And how you can use this information to accelerate closing the sale.
The number of US households experiencing problems with Internet Security, PC Hardware/Software and Home Networking are 41.3M, 21.7M and 10.8M respectively. The opportunity for enhancing your customers’ experience through services that personally protect their systems and data, also serves to protect and enhance their perception of your ISP network’s value and quality.
ISP partners find that the SecureIT Services not only increase their revenue, but decrease their expenses by reducing the number of virus and spyware related technical support calls.
Products Included in Overview:
* Internet Security
* Parental Controls
* Technical Support
* Virtual Advanced Computer Repair
* Remote Support and Communication Platform
* Online Backup
* Community Portal
Our goal with digital marketing is to make sure we are helping our partners generate new business leads. There are 240 million Internet users in the U.S., with 16 billion searches conducted on the top search engines every month. 85% of those users believe the businesses that appear at the top on the first page of a search are the best. Another important point: 2 out of 10 searches have local intent — users are looking for things in their own backyard.
Two key digital marketing tactics that will help your business show up more often, and closer to the top, are SEM and SEO. Search Engine Marketing (SEM) is the quickest way to reach new customers looking for your services. Search Engine Optimization (SEO) is the process of improving the visibility of your website (or a specific web page) in search engines via the “natural” or un-paid (“organic” or “algorithmic”) search results.
With all of the innovative features that Hosted Unified Communications (UC) can provide a business, making a simple phone call, as well as the important role it plays in everyday communication, is sometimes overlooked. For premium voice quality, and unsurpassed integration with a Hosted UC solution, the device matters. Our featured speaker, Darren Knapp of Polycom, discusses his company’s VVX line of IP devices, and describe how they provide a premium communications experience.
No matter the size of either your business or the physical make up of your company, A Hosted PBX Solution from BroadConnect enables you to focus on what's most important to you; business. You'll never again worry about your business communications. With our business voice solution that's fully managed, we can save your company what's most important, time and money.
Playbook for hosted services webinar slidesNetSapiens
This webinar aired Thursday, August 6th, 2015. It provided insight into the Hosted PBX marketplace to give service providers the playbook they need to successfully package and deliver these services. As a continuation of the Hosted Playbook session presented during a previous FISPA conference, this presentation includes even more real world examples, actionable strategies, and tricks of the trade!
Topics Include:
-The current state of the Hosted PBX marketplace
-Revenue Opportunities for Service Providers looking to offer Hosted PBX
-What is involved with getting started as an Hosted PBX provider
-Hosted PBX best practices
-The most wanted features demanded by SMBs and Enterprises
-Packaging and pricing strategies
-and more!
The owners of VoiParty have ingeniously developed a way to tap into an existing the multi-billion dollar a year telecommunications industry. VoiParty will officially launch in January of 2010. So now is the ideal time to invest. VoiParty is an exciting opportunity and will ensure long term security and residual income for those entrepreneurs who want to share this program with others.
Having the right network foundation is critical to optimizing your unified communications experience and maximizing your ROI. Unified Communications and IP Telephony Is The Future of Communications.
Matt Clayton from MStar gave this presentation on Considering the Business: Successful Marketing at Blandin Foundations Annual Broadband Conference 2007.
C2C offers premium Wholesale A-Z voice termination services to both landlines and mobile destinations worldwide. From call centers and wholesale VoIP providers to small business and enterprises.
The owners of VoiParty have ingeniously developed a way to tap into an existing the multi-billion dollar a year telecommunications industry. VoiParty will officially launch in January of 2010. So now is the ideal time to invest. VoiParty is an exciting opportunity and will ensure long term security and residual income for those entrepreneurs who want to share this program with others.
Having the right network foundation is critical to optimizing your unified communications experience and maximizing your ROI. Unified Communications and IP Telephony Is The Future of Communications.
Matt Clayton from MStar gave this presentation on Considering the Business: Successful Marketing at Blandin Foundations Annual Broadband Conference 2007.
C2C offers premium Wholesale A-Z voice termination services to both landlines and mobile destinations worldwide. From call centers and wholesale VoIP providers to small business and enterprises.
Make the Most of Hosted Unified CommunicationsOnvoy
$377 billion will be spent on UC and VoIP services over the next five years. But while IP PBXs and classic vanilla VoIP services are beginning to slow down, UC is taking off as a strategic imperative. Tara Seals, Contributing Editor of Channel Vision Magazine, reviews how to position Hosted UC within your portfolio, outline the benefits for your clients and avoid sales pitfalls. Tara also covers the market forecast, trends and opportunities and why mobility will be an important part of the Hosted UC market.
Case study on merger of Vodafone and Idea (VI).pptxAnkitscribd
This presentation focuses on the merger of two telecommunication Companies in India. The Vodafone and Idea (an Indian Telecom company) decided to merge due to tough competition and continued decreasing market share in Indian Telecom sector.
EPSILON'S ENTERPRISE CONNECT SERVICES: TURNING PAIN POINTS INTO PROFITABILITYGeraldine Tan
Outsourcing Local Access Networks: Turning Pain Points into Profitability
Managing local access networks can be one of the most complex and challenging aspects of global networking. Procuring, deploying, managing, and maintaining this critical infrastructure on a global scale can be a major headache but it can also be a great opportunity if done effectively and with the support of the right partners.
This presentation displays the traditional model for local access networks and it’s pain points, showcasing a better solution that drives greater efficiency in the enterprise market.
Agenda:
Common challenges faced for last mile connectivity
The outsourcing model - add value in this critical connectivity
Next steps for local access - new capabilities, new opportunities
Global industry insights – exploring modern day case examples
We deliver self funding services in the areas of cost recovery, contract compliance, review and negotiation, and billing optimization for voice, data and wireless communications services.
Telecom agents face a unique set of challenges when trying to sell enterprises on the benefits of fiber optic technologies. Read on to learn how telecom industry sales professionals can use the "six stage" approach to enterprise selling for success in the fiber optics market.
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Within your Private Label UCaaS Customer Administration Portal from ANPI, learn how to build and customize the PBX for your customer. Become familiar with the capabilities and customizable elements of the CAP.
Atlas Sales Orders, Service Orders and Customers TabOnvoy
Within the ANPI Atlas Customer Lifecycle Management platform, learn how to manage:
UCaaS Sales Orders: Knowledge of capabilities of the Sales Order tab
UCaaS Service Orders: Manage the Delivery of Services
Customers Tab: Manage Customer Accounts
Learn how to:
• Assemble a demo PBX
• What type of demos you'll be doing
• What to include in your demo
• What wows customers (convenience, flexibility and control)
Learn more about the ANPI Private Label UCaaS desktop phones, conference phones, soft phones, installation and activation.
This Webinar will help you:
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• Consult customers on which devices best suit their needs
• Understand and the installation and activation process
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See the new Advanced Call Routing capabilities that launched in July 2015. Advanced Call Routing enables your Hosted UC customers to create scheduled customized routing rules for Auto Attendants, Hunt Groups and Call Center queues.
ANPI Product Manager Randy Hurn discusses the importance of mobility to customers, and trained on the specific ANPI VIP mobility features. The presentation ended with a review of ANPI product promotions and the announcement of Atlas, the new ANPI platform for innovative customer lifecycle management.
The costs associated with having to shut a business down can be staggering. For small businesses that employ less than 100 people, downtime costs an average of $6,900 per hour. This sets companies back about $25,800 each year.
Thanks to Hosted Unified Communications solutions like ANPI VIP, decision makers no longer have to worry about such lapses in communication. Because these solutions have built-in business continuity functionality.
Katie Merrill of B-Lynk joined us for a training session on how to help customers build their own business continuity plan, and become prepared in the event of human error, storms, flooding, technology issues or other unpredictable events.
Customers want high-speed Internet connections they can count on whether at home or work, and wireless broadband applications provide sustainable business opportunities for rural telco's.
Join ANPI and Vecima Networks to explore the business and technology opportunities WaveRider and VistaMAX products provide to your network. Vecima's solutions require minimal investment in network equipment, user-friendly CPE and are scalable, ensuring you can deliver high speeds, reliability and features for business and residential subscribers.
Rural Broadband Stimulus. Opportunities & Threats to Rural TelcosOnvoy
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Frank Ohrtman recently completed writing $27 million worth of Broadband Stimulus grants for entities who will compete with rural telcos, and shared his insights from that experience in this Webinar.
He notes that wireless broadband enables:
* A cost per rural household reached (a prominent question on the application) of only a few hundred dollars (compare with FTTH at a few thousand dollars per household reached);
* Voice services that qualify for USF funds you might be receiving; and
* “Shovel ready” deployment schedules that cover thousands of square miles in less than a year.
About the Speaker:
Frank Ohrtman has almost 20 years experience in telecommunications and wireless applications. He is a former Naval Intelligence Officer (1981–1991) who specialized in electronic warefare. Frank is the president of WMX Systems, LLC, a Denver, Colorado-based consulting and systems integration firm. A former employee of Lucent Technologies, his wireless consulting clients include national governments, tier one as well as rural telephone companies, municipalities, school districts and wireless broadband vendors.
Frank wrote The WiMAX Handbook: Building 802.16 Wireless Networks for McGraw-Hill in 2005. He holds a master’s degree in telecommunications from Colorado University. He is currently compiling grant applications made possible by the American Recovery and Reinvestment Act of 2009.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
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• Three (3) key tips to maintain a disciplined workplace.
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2. Who is ANPI ZONE?
Today we provide voice services to roughly 700 Independent telephone
companies across the U.S. and carry billions of minutes per year
across our network.
We also serve numerous wireless customers, CLECs and
Tier 1 carriers.
We are in a unique position to observe the call quality issue:
• From its’ onset more than two years ago,
• To its culmination into the pervasive and critical problem it has become.
2
3. Today’s Discussion
Our focus today:
• To identify the factors that have created the problem’s epidemic
expansion.
• To discuss the interrelationships between call quality, bypass and
ICC reform.
• To touch on the longer range implications of the issue.
• To identify what we, and you, can do about the problem.
3
4. Overarching Observation
The call quality issue is but one manifestation of a larger and more
imposing reality…
Voice, particularly to rural areas, is devolving into a best
effort service.
Further…
Without intervention and focus, the degradation we have observed to
date will only worsen. If you haven’t been effected yet, you will be.
As such…
We need to work together and make resolution of this issue a priority.
4
5. How Did We Get Here?
The economics of the voice business have grown more difficult.
• Margins are decreasing, competition is fierce
Companies are increasingly probing new ways to enhance margins,
• The desire to reclaim margins creates an eco-system which has
become rife with:
• Substandard technology — Open source shared servers, employing open
source code, terminating over open IP.
• Carriers manipulating digits and terminating LD calls over local trunks in
schemes ranging from an aggressive stretching of the rules to outright
blatant illegal bypass.
• Carriers employing off-netting applications, which simply do not reliably
terminate calls to rural areas.
5
6. How Did We Get Here?
Access remains far and away the largest cost component in the
delivery of voice services across the PSTN.
Economic incentives to engage in this activity are IMMENSE.
6
7. Why Rural Areas Are Particularly Impacted
A few years ago, the issue of access pumping came to the forefront.
Historically, carriers did not understand the connection between toll
costs (wholesale and retail) and the underlying cost of doing business.
Access pumping put the issue on the radar, with carriers embarking on
implementation of systems that created visibility to relative costs of
terminating traffic across geographies.
These systems were then linked to billing for both wholesale and retail
traffic, which gave insight into profitability.
Epiphany, carriers were losing billions
on traffic terminating to higher cost geographies.
7
8. Why Rural Areas Are Particularly Impacted
The collective response:
• Dramatically raise wholesale rates to rural geographies
• Accelerate focus on intercarrier compensation reform to reduce
access rates
• Take every action available to cut the costs out of the system
• Much more aggressive LCR including decks that bypass access
• De-commission FGD and off-net as much as possible
• Invoke a self-help strategy that eliminates the ICC glide path and
delivers a much lower terminating cost today
• Economic incentives are immense. Carriers are waiting for push
back. If no counter weight is introduced, practice will only grow.
8
9. What Does the Problem Look Like
No Caller ID:
• Substandard equipment, lack of interoperability throughout network,
digit manipulation.
No Ringback:
• VoIP equipment in which ringing is being supplied by intermediate
equipment. Hand off between networks is undermined.
Poor Voice Quality/Dead Air:
• Introduction of VoIP and substandard routing often married to bypass
techniques.
Calls Failing to Be Delivered:
• Explicit bypass or non-managed ASR.
9
10. What Are We Doing About It
Regulatory Participation:
Support of regulatory investigation at both state and federal levels.
This effort must be accelerated — we’re losing the battle/war.
10
11. What Are We Doing About It
Self-Help:
• This month we will be creating a solution that employs only FGD
trunking — with guaranteed results.
• Tier 1 blends have become ineffective.
• Introduction of our own next generation feature groups. Many
companies secure IP from statewide networks. We will be looking to
peer with such networks, and directly terminate traffic to
Independent exchanges.
• Broadening our tandem application. Bringing all traffic through a
non-RBOC tandem married to SS7 monitoring to manage quality
and minimize bypass.
11
12. Illustration of Self-Help Solution
FG IXC IXC
ANPI ZONE
Class 4 (TOLL)
CLEC/ILEC
IMT
Class 5 Switch
Access Tandem
IXC IXC IXC
12
13. Conclusion
This is a beach head issue. We are communications providers, and our
role is to enable an effective value rich experience.
The factors previously cited are driven by economics, and there is big
money in play.
The issue will broaden and become more pronounced unless we make
resolution of this issue a priority:
• Significantly increasing the regulatory attention on this issue
• Aggressively pursuing the self-help strategies identified
13
14. Conclusion
This issue will not only pose a serious challenge to our role as
communications providers, but will also increasingly see the glide
path of ICC shortened by carriers who are themselves engaged in
their own brand of self-help.
This is a call-to-arms issue, and we should invest the time and
energy to answer that call.
14