This webinar aired Thursday, August 6th, 2015. It provided insight into the Hosted PBX marketplace to give service providers the playbook they need to successfully package and deliver these services. As a continuation of the Hosted Playbook session presented during a previous FISPA conference, this presentation includes even more real world examples, actionable strategies, and tricks of the trade!
Topics Include:
-The current state of the Hosted PBX marketplace
-Revenue Opportunities for Service Providers looking to offer Hosted PBX
-What is involved with getting started as an Hosted PBX provider
-Hosted PBX best practices
-The most wanted features demanded by SMBs and Enterprises
-Packaging and pricing strategies
-and more!
Hosted PBX- Should You Be a Provider or a Reseller?NetSapiens
The growing demands for Hosted PBX services in the SMB and Enterprise markets have opened up profitable opportunities for service providers. It is easy to decide to capture these opportunities but how should you build your business model? In this webinar, we will discuss the differences in the two most popular strategies for entering into the Hosted PBX space and answer the question that many growing ITSPs have on their mind: "Should I be a provider or a reseller?"
net2phone presents an opportunity to upgrade your business phone system. Migrating to the cloud – via net2phone - will provide significant cost savings and the ability to communicate more effectively.
With Skype for Business Cloud PBX, users can globally manage calls right within Office 365 and eliminate separate PBX systems for information workers. This provides users with access everywhere, so they can make, receive and transfer calls from mobiles, tablets and PCs from nearly anywhere with Internet access. It also provides consolidated management, so the Office 365 administration portal is the central location to manage users for communications, email and content.
No matter the size of either your business or the physical make up of your company, A Hosted PBX Solution from BroadConnect enables you to focus on what's most important to you; business. You'll never again worry about your business communications. With our business voice solution that's fully managed, we can save your company what's most important, time and money.
A short presentation on SIP Trunking. A background with SIP training and PSTN (T-1, ISDN PRI) and TCP/IP knowledge will be helpful. For more info connect with me at http://TrainingCity.com
Hosted PBX- Should You Be a Provider or a Reseller?NetSapiens
The growing demands for Hosted PBX services in the SMB and Enterprise markets have opened up profitable opportunities for service providers. It is easy to decide to capture these opportunities but how should you build your business model? In this webinar, we will discuss the differences in the two most popular strategies for entering into the Hosted PBX space and answer the question that many growing ITSPs have on their mind: "Should I be a provider or a reseller?"
net2phone presents an opportunity to upgrade your business phone system. Migrating to the cloud – via net2phone - will provide significant cost savings and the ability to communicate more effectively.
With Skype for Business Cloud PBX, users can globally manage calls right within Office 365 and eliminate separate PBX systems for information workers. This provides users with access everywhere, so they can make, receive and transfer calls from mobiles, tablets and PCs from nearly anywhere with Internet access. It also provides consolidated management, so the Office 365 administration portal is the central location to manage users for communications, email and content.
No matter the size of either your business or the physical make up of your company, A Hosted PBX Solution from BroadConnect enables you to focus on what's most important to you; business. You'll never again worry about your business communications. With our business voice solution that's fully managed, we can save your company what's most important, time and money.
A short presentation on SIP Trunking. A background with SIP training and PSTN (T-1, ISDN PRI) and TCP/IP knowledge will be helpful. For more info connect with me at http://TrainingCity.com
Robocall Mitigation with YouMail and ProSBCAlan Percy
In January of 2021, over 4 billion robocalls were placed, many were part of an international scam and designed to ensnare unwitting victims. Illegal robocalling continues to be the #1 consumer complaint to the FCC. To address this, the FCC has issued numerous orders, designed to stamp out illegal robocalling and protect US consumers from fraud and other various scams. One of these orders requires development of a robocall mitigation program at the originating service provider.
In this session, we are joined by Mike Rudolph, the CTO of YouMail, to learn about their AI-powered robocall sensor network, and show how service providers and enterprises can use YouMail along with ProSBC to quickly implement a highly-effective robocall mitigation program.
Links:
Full video: https://youtu.be/9BpuYSY4mR4
YouMail consumer call screening product: www.youmail.com
ProSBC Pricing and product information: www.prosbc.com
Implementation notes on TBwiki: https://docs.telcobridges.com/tbwiki/ProSBC:Youmail
Over the last 12 months we’ve shared a lot of information about session border controllers, applications for SBCs, customer use cases, along with details on FreeSBC installation and configuration. During that time, also been asked dozens of questions and done our best to answer every single one of them live during the event or in writing on the TelcoBridges forum. With this milestone, we thought it was time to look back at the most popular and frequent questions. So join us as we review our “Top 10” FAQ.
A recording of the webinar can be found at: https://www2.telcobridges.com/FreeSBCVideoLibrary
Learn more at: www.freesbc.com
SIP Trunking & Security in an Enterprise NetworkDan York
How secure are your VoIP systems as you deploy SIP-based systems in an enterprise environment? In this slide deck presented by VOIPSA Best Practices Chair Dan York at the Ingate SIP Trunking Seminars at ITEXPO September 17, 2008, Dan York walks through the security issues related to VoIP (with a focus on SIP trunking), the tools out there to attack/test VoIP systems, best practices and resources. (An audio recording of this session was made and will be available.)
Benefits of switching to a cloud based VoIP phone system.teliconetworks
Moving your phone system to the cloud provides your business with added flexibility and cost savings. A modern communication platform increases collaboration between your employees, partners and customers. This presentation will highlight some of the key benefits in switching from legacy phone technology.
Complete VoIP Software Solution to fulfill Your VoIP Business needsAdore Infotech
VoIP Phone System has been extremely used for the advantage of communication by its unique and creative components. They have without a doubt changed the pace and face of business, enhancing each aspect of correspondence. With the utilization of VoIP telephones, organizations have possessed the capacity to put and deal with different calls and viably render answers to each with the minimum conceivable measure of deferral. Thus, they can inspire their notoriety and effectively reinforce purchaser maker and inward connections in the organization.
Our greatly famous and impactful products Softswitch, VoIP Billing , IPPBX, Wholesale VoIP,Calling Card System, Customized Mobile Dialer and Branded Softphone have set a standard in telecom market with reasonable price and deserving features. Recently, we have changed the genre of VoIP Service Providersby reforming the quality and productivity of service with our latest Adore Wholesale VoIP product.
7 Ways SIP Trunking Can Change Your BusinessCoreDial, LLC
SIP Trunking grew by 35% in 2014 and the growth is expected to continue. But, why is it growing so fast? And what does this mean for your business? Here are 7 ways SIP trunking can change your business.
Outsourcing your TDM Gateways: SIP Trunking as a Service Provider Cloud Service Cisco Canada
SIP Trunking is beginning to become a widely deployed offering from SP. One way of looking at SIP Trunking is outsourcing the essential feature of TDM interconnection from an "on premise" TDM gateway to a service from your SP. With more and more customers deploying SIP Trunking, it is important to understand what is required to successfully deploy this service and where the future of SIP Trunking is heading. In this presentation you will learn about how SP offer SIP Trunking Services and what is required for customers to successfully deploy this new Cloud service.
Organizations are always looking to leverage better technology to reach their goals, and many have latched onto Hosted VoIP as a means to do so.
Hosted VoIP offers flexibility and mobility well suited to today’s rapidly evolving work environment. However, certain potential pitfalls—like poor quality or security concerns—have prevented some from adopting this growing technology.
Here we discuss five common concerns buyers have when considering the move to a Hosted VoIP solution. We also provide questions that should help you find a provider who can eliminate those concerns.
Robocall Mitigation with YouMail and ProSBCAlan Percy
In January of 2021, over 4 billion robocalls were placed, many were part of an international scam and designed to ensnare unwitting victims. Illegal robocalling continues to be the #1 consumer complaint to the FCC. To address this, the FCC has issued numerous orders, designed to stamp out illegal robocalling and protect US consumers from fraud and other various scams. One of these orders requires development of a robocall mitigation program at the originating service provider.
In this session, we are joined by Mike Rudolph, the CTO of YouMail, to learn about their AI-powered robocall sensor network, and show how service providers and enterprises can use YouMail along with ProSBC to quickly implement a highly-effective robocall mitigation program.
Links:
Full video: https://youtu.be/9BpuYSY4mR4
YouMail consumer call screening product: www.youmail.com
ProSBC Pricing and product information: www.prosbc.com
Implementation notes on TBwiki: https://docs.telcobridges.com/tbwiki/ProSBC:Youmail
Over the last 12 months we’ve shared a lot of information about session border controllers, applications for SBCs, customer use cases, along with details on FreeSBC installation and configuration. During that time, also been asked dozens of questions and done our best to answer every single one of them live during the event or in writing on the TelcoBridges forum. With this milestone, we thought it was time to look back at the most popular and frequent questions. So join us as we review our “Top 10” FAQ.
A recording of the webinar can be found at: https://www2.telcobridges.com/FreeSBCVideoLibrary
Learn more at: www.freesbc.com
SIP Trunking & Security in an Enterprise NetworkDan York
How secure are your VoIP systems as you deploy SIP-based systems in an enterprise environment? In this slide deck presented by VOIPSA Best Practices Chair Dan York at the Ingate SIP Trunking Seminars at ITEXPO September 17, 2008, Dan York walks through the security issues related to VoIP (with a focus on SIP trunking), the tools out there to attack/test VoIP systems, best practices and resources. (An audio recording of this session was made and will be available.)
Benefits of switching to a cloud based VoIP phone system.teliconetworks
Moving your phone system to the cloud provides your business with added flexibility and cost savings. A modern communication platform increases collaboration between your employees, partners and customers. This presentation will highlight some of the key benefits in switching from legacy phone technology.
Complete VoIP Software Solution to fulfill Your VoIP Business needsAdore Infotech
VoIP Phone System has been extremely used for the advantage of communication by its unique and creative components. They have without a doubt changed the pace and face of business, enhancing each aspect of correspondence. With the utilization of VoIP telephones, organizations have possessed the capacity to put and deal with different calls and viably render answers to each with the minimum conceivable measure of deferral. Thus, they can inspire their notoriety and effectively reinforce purchaser maker and inward connections in the organization.
Our greatly famous and impactful products Softswitch, VoIP Billing , IPPBX, Wholesale VoIP,Calling Card System, Customized Mobile Dialer and Branded Softphone have set a standard in telecom market with reasonable price and deserving features. Recently, we have changed the genre of VoIP Service Providersby reforming the quality and productivity of service with our latest Adore Wholesale VoIP product.
7 Ways SIP Trunking Can Change Your BusinessCoreDial, LLC
SIP Trunking grew by 35% in 2014 and the growth is expected to continue. But, why is it growing so fast? And what does this mean for your business? Here are 7 ways SIP trunking can change your business.
Outsourcing your TDM Gateways: SIP Trunking as a Service Provider Cloud Service Cisco Canada
SIP Trunking is beginning to become a widely deployed offering from SP. One way of looking at SIP Trunking is outsourcing the essential feature of TDM interconnection from an "on premise" TDM gateway to a service from your SP. With more and more customers deploying SIP Trunking, it is important to understand what is required to successfully deploy this service and where the future of SIP Trunking is heading. In this presentation you will learn about how SP offer SIP Trunking Services and what is required for customers to successfully deploy this new Cloud service.
Organizations are always looking to leverage better technology to reach their goals, and many have latched onto Hosted VoIP as a means to do so.
Hosted VoIP offers flexibility and mobility well suited to today’s rapidly evolving work environment. However, certain potential pitfalls—like poor quality or security concerns—have prevented some from adopting this growing technology.
Here we discuss five common concerns buyers have when considering the move to a Hosted VoIP solution. We also provide questions that should help you find a provider who can eliminate those concerns.
Five Tier Beacon and Captive Portal Product GuideFrank O'Brien
Five Tier provides a turnkey solution for otherwise complex systems. Our beacon and captive portal solutions enable proximity tracking, marketing, and transparent opt-in for companies and consumers.
It is now not a question of “if” IP Telephony will be adopted but “when.” ….the key issue today is when to implement and how to manage the migration to converged networks
Own and Operate your very own VoIP Platform. Let Comm-Core show you how to earn profits of 80 to 90% each month from your VoIP Customers and still save them 25% or more!
CommCore VoIP Wholesale Switch EnvironmentTodd Binkley
Own and Operate your very own VoIP Platform. Let CommCore show you how to gain 80 to 90% margins on your VoIP customers monthly with this VoIP Platform.
Own and Operate your very own VoIP Platform. Let Comm-Core show you how to earn profits of 80 to 90% each month from your VoIP Customers and still save them 25% or more!
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
4. Playbook For Hosted Services
Know The Game You Are Playing
Create Your Playbook
Execute Your Plays
Special Teams
Trick Plays
5. Know the Game You are Playing
Don’t be Coach Lasso- An American football coach in London
Ties and no playoffs? Why
do you even do this?
I think I literally have a
better understanding of
who killed Kennedy than
what is offside
7. Trend: Cloud is Taking Over
61% of businesses 20-99 employees have adopted cloud
services.
9%
79%
12% Have Adopted
Cloud Services
Have Not
Adopted Cloud
Services
61%
39%
Source: PC Magazine, 2014
8. Trend: Cloud is Taking Over
78% of small businesses will have fully adopted cloud solutions
by 2020
10%
90%
Will Have Fully
Adopted Cloud
Solutions by
2020
Will Not Have
Fully Adopted
Cloud Services
78%
22%
Source: PC Magazine, 2014
9. Why Is The Cloud Taking Over?
Cost
Savings
Ease Of
Management
Access To
Technology
$ C
11. Trend: Mobility
Most installed phone systems can’t adapt!
Of the Firms that do,
34% of employees
work away from the
offices
62% of
businesses
have remote
workers
12. Voice communication is
extremely or very
important
What About Voice?
Planning to look at new
phones in the next three
years.
Looking to upgrade
because of something
other than saving money.
This is what businesses have to say:
50%74% 69%
“ “ “
“ “ “
Source: Hanover 2015
13. Hosted PBX Opportunities
The market is wide open!
94%
83%
78% 78%
71%
6%
17%
22% 22%
29%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1 to 4 5 to 19 20 to 49 50 to 99 100+
TDM IP
Source: Marketvision 2014
14. Create Your Playbook
xx x
x
o o
o
o o o
Hosted PBX
Develop a strategy that is right for your business
15. Questions You Should Ask Yourself
Who is my target client?
Who is my competition?
What features should I offer?
How should I package and price my
product?
16. Who is Your Target Client?
Build your business model around the people you will be serving.
Tip: Customize your offering to serve vertical markets.
Geography?
User count?
Type of business?
Special features (call center, multisite, etc.)
17. Who is your Competition?
Differentiate yourself from the competition to get a leg up.
Know thy enemy
Learn their packages and features
Identify their weaknesses
Drive a wedge
18. What Features Should You Offer?
Decide if you want to be highly tailored
and high touch or off the shelf and low
touch
Run through each feature you want to
offer, test it with each line of devices you
offer
19. SMBs’ Most Wanted Features
1. Voicemail to email (38%)
2. Remote desk phones (25%)
3. Music on hold (25%)
4. 3 way calling (24%)
5. Mobile client for desk phone (24%)
6. Interoffice dialing (24%)
7. Interface to manage phone (21%)
8. On Demand call recording (20%)
9. Integration with 3rd party systems (15%)
10. Conference bridges (13%)
11. Call reporting (13%)
Source: Hanover 2015
20. How should you package & price?
Includes
Target
Pricing (MRC)
PBX Feature Set
Utility Applications
$15
Basic
+Portal Access
+Voicemail
End User Configuration
$25
Standard
+UC
+Mobility
Knowledge Worker
$35
Basic Standard Premium
All Packages Include: Auto Attendant, Music on Hold, Admin Portal
Long Distance: Unlimited or Large Bucket of Minutes
Phone Price: $5-$50 per month based on chosen phone with option to
purchase
Non-recurring: $0-$50 per seat (one time)
21. Alternative Pricing Plans
Trunk + Seat
Charge for trunks and seats separately ($30 per trunk, $10 per seat)
Trunk only ($60 per trunk, Unlimited seats)
$25/Seat $30/trunk
$10/seat
$60/trunks
10 Seats $250 $190 3 trunks
$220 4 trunks
$180 3 trunks
$240 4 trunks
50 Seats $1250 $950 15 trunks $900 15 trunks
100 Seats $2500 $1900 30 trunks $1800 trunks
23. Getting to the End Zone
Sales
Qualification
Proposal and
Order Creation
Site Survey/LAN
Assessment
Order Entry
and
Equipment
Ordering
System
Configuration
Installation
Customer
Training
Day 2 Support
24. Sales Qualification
Have a good sales presentation & flyer
Validate feature sets
Identify handset preferences
Make sure network goes to phone
locations
25. Proposal and Order Creation
Have templates ready with package
pricing
Provide some upsell opportunities
Tip: Don’t forget Fax!
26. Site Survey/ LAN Assessment
Validate/design switching infrastructure
Assess WAN design
Separate or shared WAN
Check for SIP ALG
Look for surprises like door phones,
overhead paging systems, alarms, etc
27. Order Entry and Equipment Ordering
Tip: NETXUSA & ScanSource are great suppliers
Drop ship equipment preconfigured
Send a customer worksheet to identify
users, ring groups, auto-attendants, etc.
28. System Configuration
Tip: Issue a test DID, let the customer confirm its good.
Build system based off customer
worksheet
Have a checklist (there’s going to be
many steps)
Have an internal check
29. Installation
Usually the easiest part – just plug in,
test, and go!
Install in parallel to existing system, soft
cut
30. Customer Training
Don’t underestimate the need for
training
Do live calls with reception
Leave one page cheat sheets
31. Day 2 Support
Expect to get calls!
Sometimes a lot of calls
Don’t worry it will quiet down after the
first week
32. Special Teams
Partner with other companies that specialize in specific parts of
the Hosted PBX ecosystem.
34. Hardware Comparison
Phones
Cost
(Approximate)
Features
• Full range from basic single line to
large touchscreen
• Many Conference Phones
• DECT Coming soon
• Full range from basic single line to
large touchscreen
• 1 Conference Phone
• DECT Available
• $70 for a basic 1 line phone
• $170 for a color Gig phone
• $280 for a medium touchscreen
• $40 for a basic 1 line phone
• $140 for a color Gig phone
• $180 for a large touchscreen
• Advanced • Above Average
VSPolycom Yealink
Weigh your options and decide based on your specific needs.
35. Customer Premise Equipment
Switching
-Small office (<20): Shared LAN
-Larger office: VLAN or separate
switches
-POE: nice but optional
37. Bonus Tip!
Two-Way Paging
Paging controller for external
speakers
Strobe Controller
Loud Ringer
Works with Polycom
Multicast Paging
PoE
The Utility Player of your team will be the Algo SIP Alerter.
41. Analog PRI/POTS
Deliver SIP with PRI/POTS gateway to
their current PBX
Let them dip their toe into VoIP
Stand by ready to replace with Hosted
PBX when their PBX fails
42. Disaster Recovery
Sell Hosted PBX as a DR solution
Forward calls to cells, softphones or
desk phones at their backup site
Typically billed with low monthly cost
and metered usage
43. Application Integration
Find an industry specific application and
integrate with it via API
Ex: tanning stores all use industry
specific CRM packages, integrate screen
pop, call history, automated dialing
reminders, click to dial to capture the
market
44. You Have Home Field Advantage!
Personalized Service
Local Sales Force
On-call Technicians
Reference Customers
You Can Deliver
45. Questions?
Connect With Us Today!
1 (858) 764-5213
info@netsapiens.com
www.netsapiens.com
Twitter: @NetSapiens
Editor's Notes
Expect to support both as people will migrate to your platform