1. RUPERT GROENEWALD
Occupation Senior Facility Manager
Gender Male
Nationality South African
Ethnic Group Coloured
Language English, Afrikaans
Drivers Licence Code B
Desired job location Cape Town / Dubai
Current Employer Drake and Skull Facilities Management (DSFM)/ Tsebo Facility Solutions
Availability 1 calendar month notice
Contact Details
Cell phone +27 72 582 5217
Tel N/A
Email rgroenewald@bcresafrica.com
Residential Location Diep River, Cape Town, Western Cape, South Africa
Professional Profile
An experienced and innovative Senior Facilities Manager with 11 years’ facilities exposure, facilities
implementation, operations, SLA management and management experience in the FMCG retail and
Government sectors, Banking environment and gained experience in the UK. Proven track record of success,
consistently delivering tangible results through driving business process improvements, reducing operational
costs and improving productivity and morale. Clear ability to drive processes in line with the organisation’s
strategic objectives. Sound knowledge of OHS Act, ISO 900:1, 14000:1 and 18000:1. Recognised on numerous
occasions for contract retention and for growing portfolio while consistently maintaining operating costs. An
affinity for developing and strengthening relationships and winning trust among clients, suppliers and staff.
I am a Certified Facilities Professional with SAFMA.
Education
2012
GIBS (Gordon’s Institute of Business Science, University of Pretoria)
Leadership Development Programme
2010
SAFMA (South African Facilities Management Association)
Global Facilities Management Certificate
*Achieved distinction in overall result – 81%
2007
Varsity College
Business Management Diploma
1995
UWC
BA Industrial Psychology / Political Science / Public Administration
1989
Livingstone High School
Grade 12 (Matric)
Professional Courses / Training
• Industrial Relations / Terence Lategan, Tsebo Group Executive / 1 day course
• Risk Management and Disaster Recovery / Astrotech / 1 day course
• Scotwork Negotiating Skills Training / 3 day course
• Pragma Asset Management Training / 1 day course
• CCMA (Commission for Conciliation, Mediation and Arbitration) Workshop / 3 day workshop
• OHS Legal Liability Training
• Basic Project Management
Professional Registrations / Memberships
• Member of SAFMA (S.A. Facilities Management Association).
• Member of the Cape Town Energy Efficiency Forum.
• Established the Drake & Scull Regional Facilities Management Forum.
Computer Skills
• Microsoft Office (Word, Excel, PowerPoint) • Pragma Asset Management
1
3. Areas of Expertise
• Soft / hard facilities
management.
• Managing support services.
• Asset management.
• Health and safety
management.
• Quality management.
• Risk management and
prevention.
• Resource planning /
procurement.
• Contract management /
negotiation.
• Process optimisation.
• Change management.
• Project management.
• Team building and
management.
• Developing strategic objectives
and operational plans.
• Budget management and
reporting.
Career History
1. 2015 - PRESENT
Drake and Skull Facilities Management (DSFM)/Tsebo Facilities Solutions, a Division of the Tsebo Group
Bridge Park, N1 City, South Africa
SENIOR FACILITY MANAGER
ABSA Retail/Corporate portfolio – Western Cape
Responsibilities
• Strategic execution of the FM teams management of all soft services (Cleaning, catering, security, waste
management, pest control, hygiene, grounds and gardens) and building maintenance (Air conditioners,
generators, vacuum pumps, UPS, electrical, plumbing, carpentry and servicing of fire extinguishers and the
fire detection system) for retail and corporate sites
• Engaging with Engineering, Real Estate, OHS and Project representatives on a weekly and monthly basis
• Engage with relevant ABSA stakeholders at Provincial level. Carry out random site visits and engaging with
branch staff and Area Heads
• Managing the provincial GMP budget to determine spending trends and manage overspending
• Ensure cost is properly allocated in terms of OPEX and CAPEX
• Ensuring compliance with CRES contractual SLA (Service Level Agreement).
• Implementing and leading strategic business process improvement initiatives and ensuring effective
subsequent change management.
• Ensuring effective quality management is carried out by the Facility Managers and effective Health & Safety
management is carried out by the OHS Manager. On an annual basis Barclays(London) sends external
auditors to ensure compliance
• Submit Monthly Provincial report to Operations Executive and have weekly Operations recount meetings.
• Leading monthly management meetings.
• Reviewing annual business plans (For the next financial year) presented by management team.
• Develop strategic business proposals for new financial year that I present to Exco.
Projects
• Managing the FM Project CAPEX budget
• Ensure FM team meets there project target for 2016.
• Engaging with ABSA at a Provincial level on all ABSA branch revamp and refresh programs. Ensure FM‘s
complete branch handover process with external project management consultants.
Achievements
• Achieved a 95% individual client satisfaction score and an overall score or 85% in 2016. This is an
improvement on the 76% scored in 2015
• At SAFMA conference our ABSA client was a guest speaker and said that “We have a great FM team”.
(2016)
• Successfully managed to submit a Project Business Case for a branch at a total of 350K. The largest Project
approved business case nationally.
• Successfully sourcing new suppliers, that are strategically located that can provide a service to our rural
locations and thus drive down costs for a service to be rendered.
1. 2012 – 2015
Drake and Skull Facilities Management (DSFM)/ Tsebo Facilities Solutions a Division of the Tsebo Group
Parow Industria, South Africa
FACILITY MANAGER
PEP Head Office, Distribution Centre’s in Western Cape, Durban & JHB
Responsibilities
• Overseeing the management of all soft services (Cleaning, catering, security, waste management, pest
control, hygiene, grounds and gardens) and building maintenance (Air conditioners, generators, vacuum
pumps, UPS, electrical, plumbing, carpentry and servicing of fire extinguishers and the fire detection
system) for all divisions of PEP Head Office.
• Carrying out due diligence on site (e.g. assessing legal compliance, health & safety, costs and long term
value etc.) and presenting findings and recommendations to the client in line with their needs.
• Providing feedback and reports to clients’ staff, working closely with the Risk Manager, Financial Manager
3
4. and General Manager.
• Project management, including planning and procuring resources (Staff, contractors, equipment, etc.),
planning schedules and work flow (Delegating responsibility to the Site Manager and Technical Manager),
evaluating progress, initiating corrective action where necessary and ensuring project implementation within
budgetary and time constraints.
• Managing budget, providing monthly financial reports final approval for resource procurement.
• Ensuring compliance with PEP contractual SLA (Service Level Agreement).
• Leading business process improvement initiatives and ensuring effective subsequent change management.
• Ensuring effective quality management is carried out by the Site Manager and effective Health & Safety
management is carried out by the Technical Manager (We are audited on an annual basis by an external
auditor to measure compliance where we have to score above 75%).
• Leading monthly management meetings.
• Reviewing annual business plans (For the next financial year) presented by management team.
Projects
• Facilitating and liaising with principal contractor on the current 3 year refurbishment project of the PEP Head
Office. This includes office relocations and overseeing the temporary office structures as set out in the
temporary plan. The project cost is estimated R250 million.
• Developing an integrated asset management programme to improve the performance and management of
all serviceable assets to comply with the revamp project. This includes designing an asset tree and PPM’s
(Planned Preventative Maintenance Programme).
Achievements
• Received client recognition for my role in the significant improvement in service levels.
• Reviewed and improved the Helpdesk process flow, resulting in PEP breaking the 100 call barrier for
reactive calls (Never achieved prior to my arrival) and proactive work exceeding reactive work each month.
• Reviewed and improved the budgetary approval process, resulting in more efficient budget management
(On target to achieve 6% savings (under budget) for this financial year).
• Maintained a productivity average of 78% to date.
• Achieved a R9k saving per month for PEP simply through reviewing the procurement of toilet consumables.
• Achieved an overall client satisfaction rating of 4 out of 5 in our annual client satisfaction survey after being
on the site for 7 months.
• Achieved 100% client recommendation score to recommend Drake & Scull to others as opposed to 33% the
previous year.
• Achieved 80% in the annual Drake & Scull external Health and Safety audit for February 2013.
• Been handed the management of the PEP distribution centres in Durban and Johannesburg. This means
having 2 additional Site Managers reporting.
• Recovered R286k owed to our company from the 2012 - 2013 financial year.
• Successfully negotiated the integration of the 2nd
DC in JHB to our contract as well as adding additional staff
capacity to ensure that we maintain SLA compliant.
• With the expansion of the PEP Head Office, successfully negotiated a 20% increase in our management fee
(Excluding annual CPI). This took our management fee from R244k to R308k.
• In addition the DC contract grew by 33%.
• In September 2014 we were given the PEP DC in Kuils River Cape Town to add to portfolio. This took the
growth of the entire portfolio to 25% (R90k per month).
• With restructuring our DC operations in JHB we were able to generate a monthly saving of between R12 –
18k per month over the past 3 months, by repairing damaged pallets onsite. By doing this we saved the
client money on the procurement of pallets as well as reducing the cost of skip removals.
2. 2011 – 2012
British American Tobacco
Stellenbosch, South Africa
FACILITY MANAGER
Responsibilities
• Staff complement of 3 and an overall compliment of 12 reporting to me.
• Managing the support services of this multi-national organisation.
• Overseeing the selection, procurement and management of outsourced contracts pertaining to reception,
switchboard, mailroom, transport, helpdesk, office relocations and maintenance.
• Managing, recruiting and developing a staff compliment of 17, including a management team consisting of a
Transport Coordinator, Procurement Officer, Business Support Manager and a Helpdesk Operator.
• Developing strategic resource plans and procurement strategy to ensure functions within my remit are
sufficiently equipped (Staff, contractors, equipment, supplies, etc.) and the client is receiving a cost effective
service.
• Ensuring the provision of necessary training to develop a multi-skilled work force, resulting in optimum
productivity and minimum disruption in the event of staff absence or equipment failure.
• Drafting monthly reports in relation to on site performance.
• Managing the DSFM budget and signing off invoices.
• Developing strategic objectives to assist the client in reaching their targets.
4
5. • Ensuring ISO compliance (Health and Safety and Quality Management).
Achievements
• Implemented a relocation register to track the movement of all BAT assets.
• For 2011, 97% of all calls logged were closed, 79.3% of all calls logged were closed within 50% of the
rectification time.
• 59.4% of all calls logged were given a priority ranging from 1-3 (Meaning between 1 to 10 hours
respectively).
• Achieved ISO accreditation in Health and Safety (18000:1) and Quality Management (9000:1) at BATSA in
November 2011 (It took 8 months to become accredited).
• Achieved 93% in the annual Drake & Skull external Health and Safety Audit for February 2012.
3.1 2010 – 2011
Drake & Scull Facilities Management - DSFM
Lentegeur Psychiatric Hospital and WCRC Orthopaedic Hospital
Cape Town, South Africa
FACILITY MANAGER
Responsibilities
• Managing this full risk transfer contract, ensuring service delivery according to a strict SLA (Failure to comply
would result in costly penalties).
• Managing a staff compliment of 15 (Team recruitment, selection, training, appraisal and management),
including 2 Managers / Supervisors (Site Manager and Business Support Administrator).
• Reviewing and developing the soft and hard services operational plan for 2011.
• Implementing and managing short and long term projects for Estate Maintenance to meet SLA requirements.
• Identifying areas for revenue enhancement and the reduction of operational costs.
• Identifying areas for service delivery improvement and ensuring a quality service offering at all times.
• Extending the scope of service for Security and Catering (Through up selling).
• Sourcing, selecting and procuring suppliers.
Achievements
• First and only Manager to date, appointed by Drake & Scull to remain penalty free for 2 years and 3 months.
• Maintained the status of Best Managed PPP contract by National Treasury in 2010.
• Reduced operational cost of Security by appointing a new service provider.
3.2 2009 – 2010
Drake & Scull Facilities Management - DSFM
Lentegeur Psychiatric Hospital and WCRC Orthopaedic Hospital
Cape Town, South Africa
QUALITY MANAGER
Responsibilities
• Managing a staff compliment of 4.
• Managing all aspects of security, grounds and estate and pest control.
• Negotiating, procuring and managing suppliers / contractors.
• Maintaining services to ensure SLA achievement, as well as accurate financial control.
• Handling invoice processing, petty cash management and ISO compliance.
• Compiling monthly reports.
Achievements
• Successfully gained ISO accreditation 18 000:1 and 9000:1 in November 2009.
• Reduced security operational costs by R26k (excl. Vat) per month (from May 2009 to date) - overspends
dated back to 2007.
• Renegotiated the ward security contract in July 2009, increasing our management fee from R17k to R24k
per month (The original contract was not updated since 2007).
• Successfully negotiated a new 5 year contract extension with the current service providers, resulting in a 5
year saving of R270k.
• Implemented a more structured operational approach to cleaning, resulting in a consecutive run of 18 days
without a call logged at Lentegeur in September 2009 (This has never been achieved on-site since
implementation in 2007).
• Reduced the number of absconds by more than 60%.
4. 2007 – 2009
Vuya! Investments
Cape Town, South Africa
5
6. BEE OFFICER
Overview
• Vuya! is an investment holding company, investing in BEE (Black Economic Empowerment)
companies in South Africa, whilst aiding development through providing coaching, training and
support and also through other community and empowerment project initiatives. Successes include
the Lentegeur Public-Private Partnership in association with Drake & Scull.
Responsibilities
• Ensuring all service providers and Consortium Partners are BEE/BBBEE compliant, as stated in the
contractual agreement.
• Developing EME and other small black businesses, providing them with opportunities to provide
services on a full time or ad hoc basis, ensuring they are paid timeously and attending small
business forums in the area to network with businesses and promote the project.
• Ensuring best working practice is carried out by service providers.
• Monitoring the local socio-economic impact of service providers.
• Developing a procurement policy relevant to the site.
• Implementing and monitoring all training programmes (Offering short training programmes on site,
e.g. Life Skills, Money Management and HIV Awareness).
• Chairperson of the Co-contractors Forum.
• Providing input at management, senior management and executive meetings.
• Monitoring and evaluating the development of all BBBEE and EME enterprises.
• Participating in the RFP process for new tenders.
Career History: Previous Positions
5.
PUBLICITY AND FIELDWORK COORDINATOR (CONTRACT)
Statistics South Africa
2006 – 2007
6.
Travelled / Relocated back to Cape Town
2006
7.
AREA SUPERVISOR (CENTRAL AND SOUTH WEST LONDON)
Carlisle Cleaning and Support Services, Transport Division, London (UK)
2002 – 2006
Key Strengths
• Responds quickly to changing situations and works well under pressure while maintaining individual
team effectiveness.
• Able to handle change and adapt to new situations.
• Strong analytical skills - able to analyse complex data, draw meaningful conclusions and make
business recommendations.
• Able to communicate orally, in writing, or via electronic means, in a manner appropriate to the
audience.
• Excellent internal and external negotiation skills with ability to engage and influence clients.
• An inspiring leader with the ability to think laterally, provide solutions and exercise independent
judgment in the resolution of problems.
• Proactive with a strong focus on success.
• Strong customer focus and experience in recognising customer needs and how to deliver an
effective customer experience.
• Successful track record in making significant contributions to business growth.
• Strategic, entrepreneurial ability to identify and develop opportunities.
Endorsements
“He has brought a level of service rendering up to a desired level and fulfils his role in an exemplary way. He
deals with staff in a friendly but effective way and can efficiently deal with issues and discussions on all levels
from Floor Assistants to senior management. Rupert has a well-developed sense of responsibility and
urgency as well as the ability to motivate and inspire his personnel. He also displays good judgement when it
comes to technical matters and works well with specialists in the facilities management field. I find Rupert a
pleasure to work with and would highly recommend him if he is needed to further his career outside of his
current environment.” P du Toit, Projects & Facilities Manager, PEP Retail, Parow Industria
References
Available on request.
6
7. BEE OFFICER
Overview
• Vuya! is an investment holding company, investing in BEE (Black Economic Empowerment)
companies in South Africa, whilst aiding development through providing coaching, training and
support and also through other community and empowerment project initiatives. Successes include
the Lentegeur Public-Private Partnership in association with Drake & Scull.
Responsibilities
• Ensuring all service providers and Consortium Partners are BEE/BBBEE compliant, as stated in the
contractual agreement.
• Developing EME and other small black businesses, providing them with opportunities to provide
services on a full time or ad hoc basis, ensuring they are paid timeously and attending small
business forums in the area to network with businesses and promote the project.
• Ensuring best working practice is carried out by service providers.
• Monitoring the local socio-economic impact of service providers.
• Developing a procurement policy relevant to the site.
• Implementing and monitoring all training programmes (Offering short training programmes on site,
e.g. Life Skills, Money Management and HIV Awareness).
• Chairperson of the Co-contractors Forum.
• Providing input at management, senior management and executive meetings.
• Monitoring and evaluating the development of all BBBEE and EME enterprises.
• Participating in the RFP process for new tenders.
Career History: Previous Positions
5.
PUBLICITY AND FIELDWORK COORDINATOR (CONTRACT)
Statistics South Africa
2006 – 2007
6.
Travelled / Relocated back to Cape Town
2006
7.
AREA SUPERVISOR (CENTRAL AND SOUTH WEST LONDON)
Carlisle Cleaning and Support Services, Transport Division, London (UK)
2002 – 2006
Key Strengths
• Responds quickly to changing situations and works well under pressure while maintaining individual
team effectiveness.
• Able to handle change and adapt to new situations.
• Strong analytical skills - able to analyse complex data, draw meaningful conclusions and make
business recommendations.
• Able to communicate orally, in writing, or via electronic means, in a manner appropriate to the
audience.
• Excellent internal and external negotiation skills with ability to engage and influence clients.
• An inspiring leader with the ability to think laterally, provide solutions and exercise independent
judgment in the resolution of problems.
• Proactive with a strong focus on success.
• Strong customer focus and experience in recognising customer needs and how to deliver an
effective customer experience.
• Successful track record in making significant contributions to business growth.
• Strategic, entrepreneurial ability to identify and develop opportunities.
Endorsements
“He has brought a level of service rendering up to a desired level and fulfils his role in an exemplary way. He
deals with staff in a friendly but effective way and can efficiently deal with issues and discussions on all levels
from Floor Assistants to senior management. Rupert has a well-developed sense of responsibility and
urgency as well as the ability to motivate and inspire his personnel. He also displays good judgement when it
comes to technical matters and works well with specialists in the facilities management field. I find Rupert a
pleasure to work with and would highly recommend him if he is needed to further his career outside of his
current environment.” P du Toit, Projects & Facilities Manager, PEP Retail, Parow Industria
References
Available on request.
6
