1. AKEISHIA L JAMES
6506 Idlewild Rd Apt C ● Charlotte, North Carolina 28212
704-579-7024 ● akeishia.james@gmail.com
Objective: Dedicated, reliable, customer service focused professional seeking employment
within a medical office, with the ability to quickly learn new concepts and skills that
will enhance quality patient care.
Education
Kaplan College, Charlotte, N.C. Medical Assistant Diploma Graduate March 2016
SKILLS & QUALIFICATIONS
• Highly motivated self-starter with a positive take charge attitude
• Proactive, team oriented, and excellent multi-tasker
• CPR Certified
• Measure & record vital signs, such as pulse rate, temperature, blood pressure, weight, and height,
and record information on patients' charts
• Prepare x-ray, electrocardiograph (EKG), and other equipment to administer routine diagnostic
test or call medical facility or department to schedule patients for tests
• Maintain a strong working knowledge of medical terminology and ICD-9 / CPT coding
• Perform and record patient vital signs
• Prepare patients for medical tests and examinations
• Inventory skills of medical supplies and sterilizing instruments
• Phlebotomy and collection of other lab specimens
• Knowledge of Pharmaceutical Drugs
• Patient education, Wound care, Administering medications with physician’s authorizations
• Disposing of biohazard waste according to OSHA standards / Practicing OSHA safety standards
• Current on all immunizations (including tuberculosis and hepatitis B)
EDUCATION & ACADEMIC EXPERIENCE
High School, Criminal Justice - Martin Luther King, New York City - June 1995
Bachelor of Arts, Criminal Justice - John Jay College Of Criminal Justice, New York -
PROFESSIONAL EXPERIENCE
Windstream
Sales and Solutions Representative
October 2006 - October 2014
Charlotte, NC
• Operated office equipment such as fax machines, copiers, and phone systems, and used
computers for spreadsheet, word processing, database management, and other applications.
• Answered telephones and gave information to callers, take messages, or transfer calls to
appropriate individuals.
• Set up and maintain paper and electronic filing systems for records, correspondence, and
other material.
• Completed forms in accordance with company procedures.
• Learned to operate new office technologies as they are developed and implemented.

2. • Scheduled and confirmed appointments for clients, customers, or supervisors.
• Provided services to customers, such as order placement or account information.
Allstate
Claims Representative
January 2005 - October 2006
Charlotte, NC
• Reviewed insurance policies to determine coverage.
• Prepared insurance claim forms or related documents and reviewed them for completeness.
• Provided customer service, such as limited instructions on proceeding with claims or referrals
to auto repair facilities or local contractors.
• Organized or worked with detailed office or warehouse records, using computers to enter,
access, search or retrieve data.
• Transmitted claims for payment or further investigation.
Lane Bryant
Key Holder
March 2003 - June 2004
Charlotte, NC
• Resolved customer complaints or answered customers' questions regarding policies and
procedures.
• Supervised the work of office, administrative, or customer service employees to ensure
adherence to quality standards, deadlines, and proper procedures, correcting errors or
problems.
• Reviewed records or reports pertaining to activities such as production, payroll, or shipping to
verify details, monitor work activities, or evaluate performance.
• Interpreted and communicated work procedures and company policies to staff.
• Maintained records pertaining to inventory, personnel, orders, supplies, or machine
maintenance.
ACCOMPLISHMENTS & AWARDS
• Top Quality , 2013
TOOLS & TECHNOLOGY
Microsoft Word, Microsoft Excel