1. Aftab Alam
F-140/1 IInd Floor, Shaheen Bagh
Okhla, Delhi 110025
Cellular: +91-9818885877
Email: aftabsmart@gmail.com
Summary
Result proven professional with 5 years of experience in operations and customer relationship. Seeking a
challenging position in a professionally managed organization that provides an opportunity for continuous
learning and exploring the new dimensions of knowledge and where my skills and talent can be utilized in
the best way for the mutual benefits.
Experience
Prithvee Propmart Pvt. Ltd., Noida Sep 2010 to till date
Designation: - Assistant Manager
Jan 2013 to till date
Customer relations and services (After Sales)
• Handling customer post sales query related to the project marketed by Company with respect to client
payment/billing, Credit Note, NOC etc.
• Act as the face value to client and deliver highest level of service delivery
• Customer complaints resolution and customer relationship building
• Proactive communication with clients via telephone, emails, managing database records etc.
• Settling client’s grievances
• Maintaining database of client’s credit notes submitted for payment
• Co-ordinate with other departments within company for resolving the client’s issues
• Preparing MIS on daily, weekly, monthly basis as per management requirement
• Ensure healthy relationship with existing clients
• To nurture and retain clients for the company and entice them back into further sales, so as to reduce
The cost of marketing and client service
Wave Dream Homes and Wave Executive Floors
• Providing Inventory to Prithvee and its Associates
• Project training to sales team
• Assisting customers for execution of Builder Buyer Agreement
• Collecting unsigned BBA from Wave and sending to client’s for signing

2. • Reconciliation of booking and providing the latest payment percentage and agreement status to
Commercial department for billing purpose
• Working with commercial department for raising bill and follow up for release of brokerage
• Managing calls to customers for collection of due payments
• Retain customers by solving their queries
• Providing discount letters to Wave for discount offered to customer’s at the time of booking
• Verifying the discount offered at the time of signing of BBA
• Preparing MIS
Nov 2011 to Dec 2012
• Providing Logix Neo World Inventory to Prithvee and its associates
• Providing project related details and updates
• Maintaining MIS of booking details and report to Management
• Providing project training to teams and associates if required
• Log in of booking forms at builder office
• Assisting customers after closure of sales
• Solving customer queries on builder end as: Receipt generation, Allotment
• Co-ordination with customer for execution of Builder Buyer Agreement
• Assisting customers for refund cheque (1BHK & 2BHK was scraped by Logix)
May 2011 to Dec 2012
• Handling Logix Empire Estate project
• Maintained complete inventory on behalf of Logix
• Providing inventory to Prithvee and its associates
• Providing project details and updates
• Maintaining MIS of booking details and report to Management
• Providing project training to teams and associates if required
• Log in of booking forms at builder office
• Assisting customers after closure of sales
• Solving customer queries on builder end as: Receipt generation, Allotment
Sep 2010 to Apr 2011
• Co-ordination with Logix Group
• Providing Logix Blossom County, Blossom Greens inventory
• Maintaining MIS of booking details
• Providing project details and updates to teams
• Handling project related queries after sales

3. Professional Credentials
MBA from Galgotias College of Engg. & Technology, Greater Noida in 2010
Acedemic Credentials
BSC from Purvanchal University in 2004
12th from UP Board in 2001
10th from UP Board in 1999
IT Skills
• Knowledge of MS Office ( MS Word, MS Excel)
• Knowledge of Outlook
• Internet
Strength
• Quick learner
• Team Player
• Positive attitude
Personal Information
Name : Aftab Alam
Father’s Name : Late Mushtaque Ahmad
Date of Birth : 25th -Mar -1985.
Marital Status : Married
Linguistic Abilities : English, Hindi and Urdu
References : On demand
Place:
Date: (Aftab Alam)