1. CURRICULUM VITAE
MANISH KOLI
L-10, BALUDHYAN ROAD
UTTAM NAGAR
DELHI-110059
Mobile#9911222221
E-MAIL ID manish.koli@gmail.com
CAREER SUMMARY
Organization: Unitech Limited
Assignment: Sr. Executive (Facility Management)
Duration: Feb 2013 to Till Date.
Location: Gurgaon Haryana.
Job Summary:
Employed As Sr. Executive (Operations) In Unitech Property Management Department in Gurgaon .
Handling the Operations/CAM Billing/CAM Collection of open Township Maintenance Dues Maintained
by Unitech.
Job Profile:
• Processing of Service Vendor’s Bills ( Outsource manpower bills and civil work and repair and
maintenance bills )
• Submission of Bills to Accounts
• Payment follow up with A/c Department for Vendor's payment
• Check on Statutory compliances
• Maintaining outstanding payment data of Vendors
• Preparing presentation on status of current projects.
• Approval of Quotations
• Preparation of Work Orders
• Maintain record of Work Orders
• Renewal of AMC & Service Agreement
• Preparing budgeting of Township
• Preparing CAM & DG Bills.
• Handling Query of CAM & DG Bills.
• MIS on Stock Inventory
• MIS on Power backup & CAM charges
• MIS on Meter Reading Data of various Housing complexes.
• MIS on Billing Tracker
• MIS on Complaint data.
• MIS on Daily Diesel Consumption.
• MIS on Income / Expenditure of various Housing complexes.
• MIS on Health report of Equipments such as DG Sets, Lifts, ACBs, Panels etc.
• MIS on sold/unsold flats & shops
2. Organization: Pioneer Medialine Services Pvt Ltd. (InvestInNest)
Assignment: Commercial Manager
Duration: Oct 2010 to Jan 2013.
Location: Gurgaon Haryana.
Job Summary:
Build and leverage relationships with existing clients through proactive, creative and ongoing client
service to ensure retention of clients.
Job Profile:
• Servicing the existing clients.
• Achievement of monthly, quarterly and annual collection targets by generating revenue from
existing sales team.
• Reminders to the builders for the due payments from time to time.
• Per client revenue optimization.
• Responsible for client retention or no loss of accounts.
• Ensure strict adherence of sales process and internal procedures.
• Keep a close track on work in process, customer complaints and accounts receivables
• Ensure timely delivery of services to clients.
• Team handling of approximately 10 – 20 employees.
• For Collection (Major Cities Gurgaon, Noida, Banglore, Pune and Chennai).
• Meet monthly collection targets.
• Reducing the aged debt and achieve cash collection targets.
• Following up with the builders for release of payment. Outstanding follow-up.
• Chasing builders for payment of due and overdue invoice and converting to payment.
• Providing details of payment received from builders.
• Maintain relationship with builders.
• Meeting the concerned person for payment recovery.
• Handling customer grievances and resolving issues.
• Maintaining cordial relations with customers to sustain the profitability of the business.
• Preparation of various reports & mis
• Effective co- ordination with various Developer across the NCR
Organization: Idea cellular limited
Assignment: TSM (Collection & Retention)
Duration: Dec 2008 to Sep 2010.
Location: New Delhi.
• Part of Franchisee / Retail Operation Team, as an In-charge (TSM) of “My Idea” showroom.
• To manage 5 My Idea of West Zone (Delhi Circle)
• To ensure best brand visibility.
• Collate learning and initiate changes.
• Compliance of Documentation for all Processes.
• Performs works like query resolution and service order execution within TAT.
• Conversion of fresh activations from offline to online.
• MIS maintenance on Daily basis.
• Training & Quality of Franchisee staff and new joiners.
3. • Handling Escalated Cases from My Idea.
• Preparing all applications links required for My Idea for daily transactions.
• Preparing payouts (showroom, transactions, subsidy etc)
Organization: Idea cellular limited
Assignment: SDQ (Activation)
Duration: May 2006 to Nov 2008
Location: New Delhi.
Job Description:
• Managing the Process of Post Paid Activations and leading a team of 5 members, responsible
for daily Activations & its related Processes.
• Managing the Service Provisioning of requests received from Customer Care and
Showrooms.
• Coordinating with various departments to solve customer issues and give prompt resolution.
• Scrutiny of Documents and Pre checks activities to Prevent fraudulent customers from
entering the network.
• Coordinating with the Franchisee Locations and Sales team and ensuring that the completed
CSA’s (forms) are received and Activated within the TAT, thus maintaining minimum internal
pendency.
• Supervising the work of the Activation officers and ensuring error free Activations to minimize
future disputes with the customers, thus increasing customer satisfaction.
• Generating and monitoring various reports to control TAT and quality of Activations done on a
daily basis.
• Training team members on new processes and system enhancements to improve productivity
and maintain efficiency
• Working on Business Support & Control System (BSCS) for getting the connections activated.
EXPERTISE IN
• Microsoft Word, Excel, PowerPoint, Outlook
• Vlookup, Pivot Table & PivotTable Chart, data validation & Scenarios
PROFESSIONAL ACHEIVEMENTS
• Always adaptable to changes even on a short notice.
• Participated on numerous occasions for brain storming and best practice sharing sessions.
• Good on attendance/schedule adherence, with no unscheduled leaves.
• Always helped the low performing team members to come up to the learning curve.
• Always worked according to the quality parameters being prescribed.
• Ability to co-ordinate between different departments and manage Vendors.
• Develop a strong customer – company relationship by displaying deep concerns,
understanding and fulfilling the commitments made
EDUCATIONAL QUALIFICATIONS
• Completed 10th
from CBSE.
• Completed 12th
from CBSE.
• B.A. Pass from Manav Bharti University (Himachal Pradesh)
PERSONAL DETAILS
Date of Birth: 27-July -1979
Father’s Name: Late Mahabir Singh
Marital Status: Married.
Nationality: Indian
