1. CURRICULUM VITAE
First Name: Aboud
Surname: Mohamed
Other Name: Said
Date of Birth: 31st
January, 1985
Place of Birth: Dar-es-salaam, Tanzania
Sex: Male
Marital Status: Married
Languages: English, Kiswahili
Nationality: Tanzanian
Religion: Muslim
Permanent Address: P.O.Box 7313 Dar es Salaam
Mobile Phone: +255 713250102
E-Mail: aboud2468@yahoo.com
Languages & Degree
of Proficiency
Language Speaking Reading Writing
English Fluent Fluent Fluent
Kiswahili Fluent Fluent Fluent
Arabic Average Average Average
2.0 Master of Business and Management
College: Woodfield University
Award: Master of Business and Management in Finance
Year: 2011-2012
2.1 IGOCP Certification
College: International Guide of Certified Professionals
Award: Certificate of Small business management career
Year: November 29, 2012
2.2 Postgraduate
College: The Institute of Finance Management (IFM)
Award: Postgraduate of Business Administration
Year: 2010-2011
2.3 Cisco Certified Network Associate
College: New Horizons Computer Learning Centre
Award: Certificate Awarded
Year: 2010
1.0 Personal Particulars
2.0 Academic Qualification

2. 2.4 Advanced Marketing Proficiency Course
College: Marketing Class Tanzania
Award: Certificate of Professional Marketing
Year: 2010
2.5 Customer Care Proficiency Course
College: Marketing Class Tanzania
Award: Certificate Professional Customer Care
Year: 2010
2.6 Advanced Professional Selling
College: Marketing Class Tanzania
Award: Certificate of Professional Selling
Year: 2010
2.7 Undergraduate
College: The Institute of Finance Management (IFM)
Award:Advanced Diploma in Information Technology
Year: 2009
2.8 Certificate
College: The Institute of Finance Management (IFM)
Award:Certificate in Information Technology
Year: 2006
2.9 Advanced Level Secondary School
School: Azania Secondary School
Subjects: Physics, Chemistry, Math’s (PCM)
Award:Advanced Certificate of Secondary Education
Years: 2005
2.10 Ordinary Level Secondary School
School: Ubungo Islamic secondary school
Award:Certificate of Secondary Education
Year: 2002

3. Feb 2014 – Present
Company: Citibank Tanzania Ltd
Position: Electronic Banking Supervisor
Feb 2012 – 2014
Company: Citibank Tanzania Ltd
Position: Product Capabilities Support
Feb 2010 – Jan 2012
Company: Citibank Tanzania Ltd
Position: Electronic Bank/Implementation Support
Jan 2008 – Dec 2009
Company: Barclays Bank Tanzania
Position: Windows Platform/Application Support Analyst
July 2007 – Jan 2008
Company: Barclays Bank Tanzania
Position: Network/System Administrator
3.0 Employment Record

4. Name of Assignment or Project: Emirates CFX On-Boarding
Year: 2011
Location: Dar es Salaam Tanzania
Client: Emirates Tanzania Ltd
Main Project Features: On boarding Emirates on the CFX platform
Activities Performed: Citi provided Emirates with the CFX payment platform for use in
paying their local suppliers, taxes, utilities, inter-bank transfer as well as cross border
fund transactions
Name of Assignment or Project: Serengeti SAP – Chui Project
Year: 2012
Location: Dar es Salaam Tanzania
Client: Serengeti Breweries Ltd (SBL)
Main Project Features: Integrating Serengeti’s current accounting package (SAP) with
Citibank’s CFX platform
Activities Performed: Citi provided SBL with their payment platform CFX for use on
local supplier payments, taxes, utilities, inter-bank transfer as well as cross border fund
transactions. Worked with the client through their design phase, User Acceptance Testing
and supported them until they went live.
Name of Assignment or Project: PPF CFX On-Boarding
Year: 2012
Location: Dar es Salaam Tanzania
Client: Parastatal Pensions Fund (PPF)
Main Project Features: Integrating PPF current accounting package with Citibank’s
CFX platform
Activities Performed: Citi provided PPF with their payment platform CFX for use on
local supplier payments, taxes, utilities, Salary’s, inter-bank transfer as well as Pension
fund transactions. Worked with the client through their design phase, User Acceptance
Testing and supported them until they went live.
Name of Assignment or Project: Mantra
Year: 2012
Location: Dar es Salaam Tanzania
Client: Mantra Tanzania Ltd
Main Project Features: Integrating Mantra new accounting package (DataSaint) with
Citibank’s CFX platform
Activities Performed: Citi provided Mantra with their payment platform CFX for use on
local supplier payments, taxes, Salary, Reports, Reconciliation, utilities, inter-bank
transfer as well as cross border fund transactions. Worked with the client through their
design phase, User Acceptance Testing and supported them until they went live.
3.0Accomplished Projects

5. TECHNICAL EXPERTISE
Operating systems,  Windows 9x & ME, Windows 2000 Professional & Server,
Networking, Protocols, Windows XP & Vista, Windows Server 2003 Server.
 Linux and Apple Macintosh Operating Systems.Hardware and Software:
 Avaya Contact Centre Express, Communication Management
System, Avaya IP Phones, Witness Contact Store.
 MS Office Suite, Norton Anti-Virus & Utilities, Kaspersky Anti-
Virus, AVG Anti-Virus, McAfee Anti-Virus and Bit Defender
Anti-Virus.
 Active Directory, IIS, DNS, DHCP, FTP, SMTP, POP3, TFTP.
 Firewall, IDS, IPS, Proxy Servers.
 LAN, WAN, WLAN, TCP/IP, IPX/SPX, SNMP, QoS, VLAN,
VTP and ICMP.
 RIP, IGRP, EIGRP, OSPF, PPP, Frame-Relay, FDDI,

Gigabyte Ethernet, Fast Ethernet and ATM.
Microsoft 2005 Communication Server
 VoIP & VPN Security and Web Security
 Cisco Routing and Switching
 Network, Wireless and Mobile Security
 Router Security
 Information Security Management System
I successful managed to accomplish the following projects which demonstrate both
individual and team working abilities.
3.1 Photo viewing system
Name: Photo system
Function: The purpose of the System was to allow the cashier to view customer
Pictures hence to identify the user if the account belong to the customer
Client: Barclays Bank Plc
3.2 MDS and FOS server configuration
Name: Windows 2003 configuration
Function: Users for branch and supporting function
Client: Barclays Bank Plc
3.3 ATM configuration
Name: ATM
Function: install windows for ATM for Barclays ATM
Client: Barclays Bank Plc
3.4 Routers configuration
Name: Cisco switches
Function: Users for branch and supporting function
Client: Barclays Bank Plc

6. Citibank (Dar es salaam-Tanzania)
Treasury & Trade Operation
Electronic Banking Supervisor 2014 - To date
 Online Banking Channels set up, training and Support Consultant,
 Product Performance Management Responsible for maintaining product
 scorecard (BI) (giving out the product performance reports on monthly basis)
 Installation and maintenance of PayDirect (SFI) and Help desk Agent.
 Managing and maintaining the new and existing customers subscribed to the
 Electronic banking products through timely support, installation and training.
 Managing the electronic banking system development and product
 development of the electronic banking Products such as internet banking,
 mobile banking, MT 940&950, Asycuda etc
 Responsible for managing the electronically initiated funds transfer process through
Citidirect Online Banking.
 Sales Support and Deal Accountability
 Identifying Risk related incidents and timely reporting and ensuring closure
 of the same,
 Handling project initiatives related to the products in line with customer
 requirements, products enhancements and documentations
 Support ad-hoc initiatives and reviews driven in by Cash management (e.g.
 Local initiatives which look at re-engineering, process improvements and
 service improvement
 Creation of new users and access levels in online banking channels.
 Monitoring and researching the banking payment channels with other
 commercial banks and mobile financials operators (MFOs)
 Tracking and monitoring queries that are being logged by the Electronic
 Banking Clients/Customers for resolution.
 Provide support in new projects related to Cash Management
 products(Online Banking)
4.0Working Experience

7. Citibank (Dar es salaam-Tanzania)
Treasury & Trade Solution
Product Capabilities Support 2013 - 2014
 Develop channel marketing programs for sales growth and revenue enhancement.
 Supervise marketing team to plan and conduct campaigns, trade shows and other
promotional events.
 Manage sales contracts and agreements with channel customers.
 Ensure that customers are up-to-date with new products and enhancements.
 Address sales related issues and conflicts in timely manner.
 Evaluate existing marketing programs and recommend changes for improvements.
 Develop profitable marketing plan based on industry trends and competitor activities.
 Work with team in executing marketing plan to support product positioning and
branding initiatives.
 Maintain marketing collateral such as whitepapers and case studies.
 Maintain templates for sales proposals, whitepapers and reports.
 Stay current on market trends, industry standards and competitors.
 Inform management on potential competitive threats and propose corrective actions.
 Monitor and manage expenses within allotted marketing budget.
 Provide excellent customer services to ensure customer satisfaction and retention
Implement Cash & Trade Management product solutions, of varying size and complexity.
 Project manage implementations by being the central point to both internal and
external customers
 Oversee and track progress against the project plan deliverables and milestones
 Co-ordinate Sales, Product Management, Customer Service and Operation partners to
ensure client satisfaction
 Instrumental in secondary Sales effort, selling solution onwards to participating
subsidiaries
 Either through own initiative, or through teams, be a pro-active member of the
department, working to reduce implementation cycle time.
 Capable of resolving the most complex cash management related problems
 Bring unique product knowledge and innovation to the attention of product and
implementation management.
 Provide MIS and metrics on progress of deals managed and provide input to
management on customer implementation progress, and issues, for discussion with Sales
Managers, and Relationship Managers

8. Citibank (Dar es salaam-Tanzania)
Global Transaction Service
Electronic Banking / Implementation Support
2010-2013
 Online Banking Channels set up, training and Support Consultant,
 Product Performance Management Responsible for maintaining product
 scorecard (BI) (giving out the product performance reports on monthly basis)
 Installation and maintenance of PayDirect (SFI) and Help desk Agent.
 Managing and maintaining the new and existing customers subscribed to the
 Electronic banking products through timely support, installation and training.
 Managing the electronic banking system development and product
 development of the electronic banking Products such as internet banking,
 mobile banking, MT 940&950, Asycuda etc
 Responsible for managing the electronically initiated funds transfer process through
Citidirect Online Banking.
 Sales Support and Deal Accountability
 Identifying Risk related incidents and timely reporting and ensuring closure
 of the same,
 Handling project initiatives related to the products in line with customer
 requirements, products enhancements and documentations
 Support ad-hoc initiatives and reviews driven in by Cash management (e.g.
 Local initiatives which look at re-engineering, process improvements and
 service improvement
 Creation of new users and access levels in online banking channels.
 Monitoring and researching the banking payment channels with other
 commercial banks and mobile financials operators (MFOs)
 Tracking and monitoring queries that are being logged by the Electronic
 Banking Clients/Customers for resolution.
 Provide support in new projects related to Cash Management
 products(Online Banking)

9. Barclays Bank (Dar es Salaam – Tanzania)
Windows Platform and Application Support
Windows Platform/Application Support Analyst: 2008 to 2009
 Development and maintenance of relatively small applications e.g. Data ease,
Access and Excel applications.
 Resolves computer user’s issues by troubleshooting and resolving software,
hardware and connectivity problems. Administration and maintenance of
Microsoft operating systems.
 To assess all IT services to ensure delivery of business objectives.
 Ensure that appropriate levels of monitoring of resources and system
performance are set.
 Work with the technical team to prepare and keep the appropriate system
administration and configuration procedures.
 Produce regular management reports which include current usage of
resources (people & systems), trends and forecasts.
 To determine systems and resources utilization, performance service levels
and cost implications.
 Work with the Finance on analyzing and monitoring the overall IT Budget.
 Assess new technology and its relevance to the organization in terms of
performance and cost.
 Manage technical third parties, perform risk assessment on technology
vendors and conduct service review meetings with the vendors.
 Manage technology suppliers relationship for all procurement requirements
 Report on performance against targets contained in SLAs
 Maintain acknowledge of future demand for IT Services and predict the
effects of demand on performance service levels
 Determine performance service levels that are maintainable and cost
justified
 Recommend tuning of systems and make recommendations to IT
management on the design and use of systems to help ensure optimum use
of all systems resources
 Recommend resolutions to performance related incidents and problems
 Perform Regular and Ad-hocaudits to ensure all the IT services Complies
with the GRCB Standards.
 Monitoring ARS (Action Request System) for trend analysis and producing
relevant MI to the Management
 Daily, Weekly , monthly and annual reporting in all areas of IT
 Ensuring consistent IT information flow across the business

10. Barclays Bank (Dar es Salaam – Tanzania)
Network and System Administrator
Network/System Administrator 2007-2008
 Deployment, maintenance and administration of the Windows 2003
Server, Active Directory, IIS, DNS, DHCP, VPN and FTP Servers.
 Deployment, maintenance and administration of the Firewall, IDS, and IPS.
 Participate in a 24x7 call-out if required.
 Provide support to resolve complex, technical system and network problems.
 Troubleshooting and resolving hardware and software related issues and
providing 2nd/3rd level response to user problems.
 Performing systems backup on daily, weekly and monthly basis.
 To ensure maximum possible service availability and performance
 Define and improve all system and network operations processes.
 Manage external Vendors relationships and services.
 Manage internal/external application upgrades.
 Documents network problems and resolution for future reference
 Ensuring that all IT equipment complies with industry standards;
 Install, configure, upgrade and maintain hardware, systems, software and
network services, equipment and devices.
 Manage user accounts, permissions, email, and anti-virus, anti-spam.
 Monitoring network usage with Network Management applications.
 Perform troubleshooting analysis of servers, workstations, laptops and associated
systems.
 Providing training and technical support for users with varying levels
of IT knowledge and competence.
 Working closely with other departments and collaborating with other IT staff.
 Blackberry Enterprise Server Management
 Advance understanding of WAN and LAN.
 Extensive knowledge in server management i.e. Fujitsu Siemens Primergy, Hp
Proliant and Dell Power Edge.
 End-user support and training new user to the system.
 Monitor all servers to ensure they are not experiencing hardware issues.
 Keep the data centre organized and efficient.
 Troubleshoot physical problems and address issues within the facility.
 Install and upgrade servers within the data centre, including server additions and
server removals.
 Monitoring system performance along with tuning and capacity planning.
 Monitoring: In-depth analysis and response for different servers
 Perform capacity assessment for all BBT server room
 Keep inventory of Hardware and Software installed at all BBT Datanters
 Ensure regular checking are done for all Generators, UPS for all branches and
ACs for sever rooms
 Immediately report and coordinated for resolution of any failure on power and/or
cooling systems
 Understand all the Backup policies and standards for Barclays Bank Tanzania and
Barclays Group

11.  Citidirect BE Mobile 2012 Award for Excellence
 Awarded Certificate of Recognition of exceptional support and valuable
contribution to Citiservice team
 Award of Excellence from Woodfied University
 Certificate of Distinction from Woodfied University
 Annual Barclays Group, Significant Technology Achievement Recognition STAR
Bronze and Gold AWARD Nov 2008
 Nov 2008: Annual Barclays Group, Significant Technology Achievement
Recognition STAR AWARD
 October 2008: Barclays Group Risk Assessment (DRACAS) Workshop,
Johannesburg, South Africa
 June 2008: Barclays Group – Access Identity Management Workshop; Dubai,
UAE.
 March 2008: Barclays Group Information Security Workshop, Dubai, UAE.
 November 2007: Barclays Group eCipher Tool Training & Information Security
workshop, South Africa.
 Programming skills with Visual Basic 6, C, C++ and HTML
 Database Development skills in Ms Access, Oracle and MySQL
 Computer Networking skills
 Data Management and Administration Skills
 Customer Relationship Management Skills
 Marketing and Entrepreneurial Skills
 General Business, Accounting and Microfinance Management Skills
According to my own assessment and other people comments I have found myself
with the following special abilities:
 Ability to plan, design and organize projects
 Ability to work independently under own supervision
 Ability to work in a team from 2 to 10 members.
 Ability to work under pressure while meeting deadlines
 Ability to learn new knowledge and flexibility
6.0Professional and Leadership Skills
7.0Special Abilities
5.0Awards

12. My hobbies and interests include the followings:
 Drawing maps, objects, figures and animals
 Traveling and Attending Events, Shows and Exhibitions
 Physical Exercising
 Browsing, Chatting, Watching TV, Listening Radio, Reading Newspapers and
Journals
 Watching Wildlife Documentaries, movie
9.1 MR. ABDULHALY MOHAMED SURURU
CHIEF CIVIL AVIATION SECURITY & SAFETY
P.O.BOX 4742
ZANZIBAR -TANZANIA
TEL:+255 242231653 Ext 288
MOBILE: :+255 784359594
9.2 MR.HUSSEIN MOHAMED
MANAGING DIRECTOR AZAM MARINE
P.O.BOX 658
DAR ES SALAAM
MOBILE: +255 773888867
9.2 MR.SILVANO ILOMO
IT SUPPORT FOR MISNISTRY OF HEALTH AND SOCIAL WELFARE
P.O.BOX 9083
DAR ES SALAAM
MOBILE: +255 765942898
8.0Hobbies and Interests
9.0 Referees