SlideShare a Scribd company logo
1 of 21
Download to read offline
COMPANY PROFILE
IN PURSUIT OF EXCELLENCE
About us
Softekinfo is a front runner in Business Process Management.
Laser-sharp focus, differentiated global delivery capability and
robust industry-specific offerings ensure we deliver best value to
you!
Softekinfo, a subsidiary of Softek is a global provider of IT Support and
Business Process Management Services. Located at the hub of
business community in New Jersey, with offices in Hong Kong among
other regions, the company, with support from Softek takes up
outsourcing of processes that use Information technology. A pioneer in
managing business process, Softekinfo’s services span across diverse
areas such as banking, finance, retail, B2B ecommerce,
telecommunications, HR and administration among others.
As an IT-enabled service, we provide integrated, innovative and
customer-centric BPO/BPM solutions to leading organizations across
the world. Over a decade of experience, in-depth knowledge of
business domains, understanding of complex business processes
ensures that we deliver value for you.
Easy, Efficient and Effective
To support hundreds of clients across the globe, you need to have easy,
integrated solutions, which guarantee efficiency and ensure long-term
effectiveness. We assure easy, efficient and effective services through our
state of the art infrastructure solutions that are affordable, scalable and
flexible for small and large enterprises. With focus on delivering returns on
customer investment, reducing service costs and improving customer
retention, we use unique approach for customer satisfaction, offering
following services
Customer Care- Softekinfo’s BPO Solutions deliver high quality customer
care, sales and technical support for clients. Availability of sales and
technical support is available through emails, mails, online chats, through
voice and web based mechanisms. Customer information is tracked on
multiple channels for positive, intelligent and consistent services.
Back Office Processing- Comprehensive back-office services that include
payment and order processing, ecommerce support, B2B support,
cataloging and continuity services, rebate processing and other services.
These provide cost-effective management for customer interactions.
Technical Support- Multi-tiered support with a helpdesk that provides assistance
throughout the world. IT Helpdesk and technical support services are centralized to
increase customer satisfaction and reduce employee turnover. Experienced
professionals on board.
Business Development- Non-financial products and services offered to entrepreneurs
for their business needs. Get skills transfer or business advice information, ensure
capacity building and improve how the markets work through our Business
Development Services.
Right Shore Strategies- Providing right products and services to customers based on
their localities and geographies. We execute global support services, have local
partnerships throughout the world that ensures customer satisfaction.
Process Optimization- Achieve Organizational goals. Get consistent, enterprise friendly
solutions that can increase company productivity, minimize costs and maximize
efficiencies across your organization. Intense analysis and design services, with
effective implementation.
Data Analytics- Get effective analysis of data, use its powers to gain intelligent insights,
architect an IT Roadmap and develop products or services accordingly. Financial
analysis, performance assessment and other types of data analytics enhance cost-
management.
Enterprise based solutions available for
 Banking
 Finance
 Travel, Tourism and Transportation
 Insurance and Healthcare
 Research
 Retail
 Ecommerce
 Legal Companies
 Tech Companies
 Media and Communications
Outbound and Inbound Services
Softekinfo continues to refine and reposition its BPO service
offerings, functioning as a differentiated provider, transforming
business operations of their clients.
Solutions are customized, come from different range of
services and strategies to satisfy diverse needs of our clients.
We offer outsourcing for outbound and inbound services, with
the availability of management services, full IP network and
support and a professional contact center to handle your
requirements.
Lead Generation Customer Service Management
Continuity Sales Calls Third Party Verification
Airline Ticketing and Reservations Tour Management
Fraud Detection Up Selling
Payments and Debts Follow ups Direct Response
Website Development Plan and Strategy Management
Database management and updating Cold calling
B2B Customer Support Technical Support
Transportation Management Network Management
Managed IT Services
Account Opening
Verification Services
Disaster Recovery Facilities
For industries like Banking, Retail, Ecommerce, Travel, Tourism
and Transportation
 Order Processing
 Payment Processing
 General and Subsidiary Accounting Services
 Reporting and Reconciliations
 Cash and Banking
 SSIS Serer Maintenance
 Network Security Management
 Handling Accounts Receivable
 Billing and Collections’ Management
 Fixed Assets Management
 Storage Data Management
For Finance Industries
 Product Promotion
 Research Surveys
 Data Analytics
 Telemarketing and Lead Management
 Appointment Schedule
 Tracking of customer service
 Seminar Population
 Up-sell and Cross-Sell Campaigns
 Business Development through telecom and web based strategies
 Database Selling
 Network Management
 Product Promotion
 Customer Satisfaction and Customer Care
 Debt Collection
 Correspondence Management
 Customer Data Verification
 Storage Data Management
For Telecommunication Industry
 Customer Care Services
 Sales and Support for Executives
 Up Selling and Cross Selling
 Order and Payment Processing Management
 Billing and Payments
 Dispute Resolutions
 Ecommerce Support
 Customer Feedback and Loyalty Program Support
 Warranty Services
 Customer Tracking and Analytics
 Refund Support
 PMO Services
For CRM and Customer Care Service Industries
 Multi-tiered Support Services
 Management of Product Installation and Activation
 Remote Desktop Support and Troubleshooting
 Third-party software support
 24x7 helpdesk support
 Service Dispatch
 Customer Tech Support
For Tech Support Industries
 Claims Registration
 Funds Management
 Dispute Resolutions
 Refunds
 Coordination
 Claims Settlement
 Data Validation
 Data Correction
 Network Management and Security
 Data Entry
 Policy Owner Service
 Customer Care Services
For Insurance Industry
 Document and Data Management Services
 Data Mining Services
 Knowledge Based Processing Services
 Database Management
 Accounting and Book Keeping
 Engineering Services
 Recruitment Process Outsourcing
 Website content management
 EDI Output Services
 Application and Software Development
Services
For Knowledge Process Outsourcing
Approaches
Guaranteed approaches are used Softekinfo to help clients
gain significant advantage over their competitors through,
Minimized Costs and Operational Improvements
Optimization of processes for sustainable value Optimal
Solution Design and Implementation World Class Execution
of Policies Scalability and reduced risk Maintenance of
continual Alignment Increased speed of project
implementation Domestic and International Consultation with
state of the art BPO Centers.
Leading and Excelling in BPO Industry
As a differentiated provider of global BPO Services, we create positive impact
on
business, transforming the companies of our enterprise customers by leading
and
excelling at following
•Horizontal and industry specific
BPO offerings and solutions
•Robust analytics service offerings
•Nonlinear business models
•Differentiated global delivery
capacities
•Client acquisition in HR
•Delivering Customer Care BPO
Services
•As-a-service BPO Delivery
•Maximizing company revenue and
improving profitability
•Sourcing products at cost-effective
prices
•Reducing operational expenses of
companies
•Providing operational excellence
•Increasing business efficiency
•Offering unique, enterprise-solution
approach
•End to end outsourcing of finance
and accounting
•Utilization of web-based social and
digital networks
•Vendor offerings
Quality Assurance and Technology Support
Softekinfo involves innovative, cost-effective and scalable technologies to ensure real
business
benefits for clients. Our infrastructure and presence across the globe ensures consistent,
reliable and
quality services.Networks used by Softekinfo ensures 100 percent reliability. Dedicated fiber
optic
bandwidth allows for quality transmission. Generator backup ensures containment for
essential services.
Similarly, our contact center features High-end workstations with dual processing servers.
Enhanced CAT
6caballing and lighting speeds for swift data transfer. Clean and consistent voice
transmission is
available through fiber optic International Private Lease Circuit, which is connected to both
ends of
voice and data information transfers with 4 mb/second speeds without delay.
 2 Dedicated Earth Stations with 120 and 40 Mbps speeds Predictive Dialer Altitude
Solution for maximum productivity. Round the clock support- 24x7x365
State-of-the-art facilities and infrastructure with security ensures safety of customer’s data and
business. As a world-class business facility, we cater to the needs of esteemed clientele.
Latest technology support, migration availability and step by step guidance ensures that
customers receive industry-specific solutions. Softekinfo’s quality assurance team ensures that
best quality services are offered to every customer contact. Only professional, highly skilled
individuals and teams are employed to deliver superior Business Process Management
Services. Further, our professionals are trained in tracking customer requests, responding to
queries, manage core skills, and provide sales and other extensive support services. Agents’
performance is tracked on the basis of their competence levels, communication with
customers, product and service knowledge, call control skills and professional conduct-
performance to ensure that you always get the best!
Other Services by Softekinfo
Softekinfo aims at providing integrated solutions for small and large enterprises.
That
involves effective use and implementation of other services that complement our
original Business Process Optimization and Management. Our other Services
Includes,
Process Optimization for minimizing costs, maximizing outputs and increasing
efficiency.
Marketing using effective communication, creative strategies and analytical
services to target wider audience
Digital Communication services for customer engagement, building brand
reputation and increasing online visibility
Sales support program for ensuring dynamic business growth, inbound and
outbound sales support
Managed IT Services including SSIS Server Monitoring, Server Implementation,
Monitoring and Storage Data Management, Managed MS Exchange, PMO
Why Choose Softekinfo?
 High quality products
 Incorporation of professionalism for management, strategic planning and transparency
 In-depth project management for identification, analysis and management of project risks
 Quality Assurance and Control
 Different tools used at every stage of software development lifecycle for effective implementation
of
 Quality Assurance
 Process analysis, assessment and improvement of opportunities and strategies
 Action planning
 Corrective and Preventative Measures
 Assurance of Confidentiality
 Network security and management with storage management and disaster recovery support
 Flexibility and adaptability to suit diversified clientele
 Cost-effective, affordable pricing with highly skilled support
 Conducive working environment with maximum productivity of resources
 Well-equipped office and development center for infrastructure support
 24x7x365 availability
Contact Us:
Softek Info Inc. Inc.
90 Washington Valley Road Bedminster NJ - 07921, USA
Phone : +1-800-935-0549
Email : info@Softekinfo.com
Surhit Dey
Business Development Manager
Email: surhitd@coretekinfo.com
U.S.A. DID No. :+1 908 448 2429
India Mobile No. :+91 983 642 6589
Thank You

More Related Content

What's hot

Telecom Advisory Services Profile 11042016_All
Telecom Advisory Services Profile 11042016_AllTelecom Advisory Services Profile 11042016_All
Telecom Advisory Services Profile 11042016_AllAmbrose Nwadike
 
IBM Impact: Transforming Customer Relationship with Mobility
IBM Impact: Transforming Customer Relationship with MobilityIBM Impact: Transforming Customer Relationship with Mobility
IBM Impact: Transforming Customer Relationship with MobilityPerficient, Inc.
 
Best IT Service Provider in India
Best IT Service Provider in IndiaBest IT Service Provider in India
Best IT Service Provider in IndiaMananbindra
 
Eminence Technology Presentation
Eminence Technology PresentationEminence Technology Presentation
Eminence Technology PresentationAmit Pareek
 
Building a digital bank
Building a digital bankBuilding a digital bank
Building a digital bankOrly Dias
 
Air-IT Company Presentation
Air-IT Company PresentationAir-IT Company Presentation
Air-IT Company PresentationAirIT
 
The Cloud-Based B2B Integration Solution for MS Dynamics NAV
The Cloud-Based B2B Integration Solution for MS Dynamics NAVThe Cloud-Based B2B Integration Solution for MS Dynamics NAV
The Cloud-Based B2B Integration Solution for MS Dynamics NAVDiCentral Vietnam
 
National Provider Network
National Provider NetworkNational Provider Network
National Provider NetworkHealthITInsider
 
SDP Global Summit 2013 - Supporting Enterprise Development through Service De...
SDP Global Summit 2013 - Supporting Enterprise Development through Service De...SDP Global Summit 2013 - Supporting Enterprise Development through Service De...
SDP Global Summit 2013 - Supporting Enterprise Development through Service De...Robert Seymour
 
CenturyLink - Moneytree MPLS Case Study
CenturyLink - Moneytree MPLS Case StudyCenturyLink - Moneytree MPLS Case Study
CenturyLink - Moneytree MPLS Case StudyJake Weaver
 
Wealth management Webinar - How To Be More Responsive in the First 90 Days
Wealth management Webinar - How To Be More Responsive in the First 90 DaysWealth management Webinar - How To Be More Responsive in the First 90 Days
Wealth management Webinar - How To Be More Responsive in the First 90 DaysIntelligent Banking Operations
 
B2B Payments in the Networked Age: How to Reduce Risk, Improve Communication,...
B2B Payments in the Networked Age: How to Reduce Risk, Improve Communication,...B2B Payments in the Networked Age: How to Reduce Risk, Improve Communication,...
B2B Payments in the Networked Age: How to Reduce Risk, Improve Communication,...SAP Ariba
 
Tradeshift Webinar: Fully Compliant E-Invoicing Solution to Latin America
Tradeshift Webinar: Fully Compliant E-Invoicing Solution to Latin AmericaTradeshift Webinar: Fully Compliant E-Invoicing Solution to Latin America
Tradeshift Webinar: Fully Compliant E-Invoicing Solution to Latin AmericaTradeshift
 
BIS about company presentation
BIS about company presentationBIS about company presentation
BIS about company presentationSergey Zubkov
 
How Santander UK Accelerates Digital Initiatives by Mastering Customer Data
How Santander UK Accelerates Digital Initiatives by Mastering Customer DataHow Santander UK Accelerates Digital Initiatives by Mastering Customer Data
How Santander UK Accelerates Digital Initiatives by Mastering Customer DataTamrMarketing
 

What's hot (20)

Bpo service
Bpo serviceBpo service
Bpo service
 
Telecom Advisory Services Profile 11042016_All
Telecom Advisory Services Profile 11042016_AllTelecom Advisory Services Profile 11042016_All
Telecom Advisory Services Profile 11042016_All
 
IBM Impact: Transforming Customer Relationship with Mobility
IBM Impact: Transforming Customer Relationship with MobilityIBM Impact: Transforming Customer Relationship with Mobility
IBM Impact: Transforming Customer Relationship with Mobility
 
Best IT Service Provider in India
Best IT Service Provider in IndiaBest IT Service Provider in India
Best IT Service Provider in India
 
Ricoh IT Services
Ricoh IT ServicesRicoh IT Services
Ricoh IT Services
 
Eminence Technology Presentation
Eminence Technology PresentationEminence Technology Presentation
Eminence Technology Presentation
 
Building a digital bank
Building a digital bankBuilding a digital bank
Building a digital bank
 
Air-IT Company Presentation
Air-IT Company PresentationAir-IT Company Presentation
Air-IT Company Presentation
 
The Cloud-Based B2B Integration Solution for MS Dynamics NAV
The Cloud-Based B2B Integration Solution for MS Dynamics NAVThe Cloud-Based B2B Integration Solution for MS Dynamics NAV
The Cloud-Based B2B Integration Solution for MS Dynamics NAV
 
Company Overview - Velocity Network Solutions
Company Overview - Velocity Network SolutionsCompany Overview - Velocity Network Solutions
Company Overview - Velocity Network Solutions
 
National Provider Network
National Provider NetworkNational Provider Network
National Provider Network
 
SDP Global Summit 2013 - Supporting Enterprise Development through Service De...
SDP Global Summit 2013 - Supporting Enterprise Development through Service De...SDP Global Summit 2013 - Supporting Enterprise Development through Service De...
SDP Global Summit 2013 - Supporting Enterprise Development through Service De...
 
M2 profile it-ites-2-1-18
M2 profile it-ites-2-1-18M2 profile it-ites-2-1-18
M2 profile it-ites-2-1-18
 
CenturyLink - Moneytree MPLS Case Study
CenturyLink - Moneytree MPLS Case StudyCenturyLink - Moneytree MPLS Case Study
CenturyLink - Moneytree MPLS Case Study
 
Wealth management Webinar - How To Be More Responsive in the First 90 Days
Wealth management Webinar - How To Be More Responsive in the First 90 DaysWealth management Webinar - How To Be More Responsive in the First 90 Days
Wealth management Webinar - How To Be More Responsive in the First 90 Days
 
PC Connection
PC ConnectionPC Connection
PC Connection
 
B2B Payments in the Networked Age: How to Reduce Risk, Improve Communication,...
B2B Payments in the Networked Age: How to Reduce Risk, Improve Communication,...B2B Payments in the Networked Age: How to Reduce Risk, Improve Communication,...
B2B Payments in the Networked Age: How to Reduce Risk, Improve Communication,...
 
Tradeshift Webinar: Fully Compliant E-Invoicing Solution to Latin America
Tradeshift Webinar: Fully Compliant E-Invoicing Solution to Latin AmericaTradeshift Webinar: Fully Compliant E-Invoicing Solution to Latin America
Tradeshift Webinar: Fully Compliant E-Invoicing Solution to Latin America
 
BIS about company presentation
BIS about company presentationBIS about company presentation
BIS about company presentation
 
How Santander UK Accelerates Digital Initiatives by Mastering Customer Data
How Santander UK Accelerates Digital Initiatives by Mastering Customer DataHow Santander UK Accelerates Digital Initiatives by Mastering Customer Data
How Santander UK Accelerates Digital Initiatives by Mastering Customer Data
 

Similar to Company profile

Company Profile 2022 - NCRI changed.pptx
Company Profile 2022 - NCRI changed.pptxCompany Profile 2022 - NCRI changed.pptx
Company Profile 2022 - NCRI changed.pptxAlexHall961679
 
Corp. Fintech.pptx
Corp. Fintech.pptxCorp. Fintech.pptx
Corp. Fintech.pptxSunil kumar
 
Electronic dictation
Electronic dictationElectronic dictation
Electronic dictationuttambhagat
 
Cygnet corporate presentation
Cygnet corporate presentationCygnet corporate presentation
Cygnet corporate presentationcygnet-infotech
 
Madhura Credentials.
Madhura Credentials.Madhura Credentials.
Madhura Credentials.idealbala
 
Hosting network india pvt ltd
Hosting network india pvt ltdHosting network india pvt ltd
Hosting network india pvt ltddastagir74
 
Tips hosting limited corporate profile
Tips hosting limited corporate profileTips hosting limited corporate profile
Tips hosting limited corporate profileTips Hosting Ltd.
 
Aryans bpo v1 00
Aryans bpo v1 00Aryans bpo v1 00
Aryans bpo v1 00Irfan Joher
 
Dwk company profile
Dwk   company profileDwk   company profile
Dwk company profileDWK Group
 
Gtl Corporate Presentation
Gtl Corporate PresentationGtl Corporate Presentation
Gtl Corporate Presentationdheerajkureel
 
Mindtree's Banking offerings.
Mindtree's Banking offerings.Mindtree's Banking offerings.
Mindtree's Banking offerings.Mindtree Ltd.
 
Integral Fusion
Integral FusionIntegral Fusion
Integral Fusionovaise
 
T/DG - Business Process Outsourcing Increase Productivity and Profitability
T/DG - Business Process Outsourcing Increase Productivity and ProfitabilityT/DG - Business Process Outsourcing Increase Productivity and Profitability
T/DG - Business Process Outsourcing Increase Productivity and ProfitabilityThe Digital Group
 
Technisource Overview
Technisource OverviewTechnisource Overview
Technisource Overviewguestaa29dc
 
Technisource Overview
Technisource  OverviewTechnisource  Overview
Technisource OverviewJav360
 
Aarks Profile
Aarks ProfileAarks Profile
Aarks Profileshankar03
 

Similar to Company profile (20)

Company Profile 2022 - NCRI changed.pptx
Company Profile 2022 - NCRI changed.pptxCompany Profile 2022 - NCRI changed.pptx
Company Profile 2022 - NCRI changed.pptx
 
Corp. Fintech.pptx
Corp. Fintech.pptxCorp. Fintech.pptx
Corp. Fintech.pptx
 
Electronic dictation
Electronic dictationElectronic dictation
Electronic dictation
 
Cygnet corporate presentation
Cygnet corporate presentationCygnet corporate presentation
Cygnet corporate presentation
 
Madhura Credentials.
Madhura Credentials.Madhura Credentials.
Madhura Credentials.
 
Hosting network india pvt ltd
Hosting network india pvt ltdHosting network india pvt ltd
Hosting network india pvt ltd
 
Tips hosting limited corporate profile
Tips hosting limited corporate profileTips hosting limited corporate profile
Tips hosting limited corporate profile
 
Next2Call.pptx
Next2Call.pptxNext2Call.pptx
Next2Call.pptx
 
Aryans bpo v1 00
Aryans bpo v1 00Aryans bpo v1 00
Aryans bpo v1 00
 
Dwk company profile
Dwk   company profileDwk   company profile
Dwk company profile
 
Gtl Corporate Presentation
Gtl Corporate PresentationGtl Corporate Presentation
Gtl Corporate Presentation
 
Mindtree's Banking offerings.
Mindtree's Banking offerings.Mindtree's Banking offerings.
Mindtree's Banking offerings.
 
Integral Fusion
Integral FusionIntegral Fusion
Integral Fusion
 
Integral Fusion
Integral FusionIntegral Fusion
Integral Fusion
 
Integral Fusion
Integral FusionIntegral Fusion
Integral Fusion
 
Corporate Presentation
Corporate PresentationCorporate Presentation
Corporate Presentation
 
T/DG - Business Process Outsourcing Increase Productivity and Profitability
T/DG - Business Process Outsourcing Increase Productivity and ProfitabilityT/DG - Business Process Outsourcing Increase Productivity and Profitability
T/DG - Business Process Outsourcing Increase Productivity and Profitability
 
Technisource Overview
Technisource OverviewTechnisource Overview
Technisource Overview
 
Technisource Overview
Technisource  OverviewTechnisource  Overview
Technisource Overview
 
Aarks Profile
Aarks ProfileAarks Profile
Aarks Profile
 

Recently uploaded

1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdfShaun Heinrichs
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environmentelijahj01012
 
How to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your BusinessHow to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your BusinessHelp Desk Migration
 
Welding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsWelding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsIndiaMART InterMESH Limited
 
Neha Jhalani Hiranandani: A Guide to Her Life and Career
Neha Jhalani Hiranandani: A Guide to Her Life and CareerNeha Jhalani Hiranandani: A Guide to Her Life and Career
Neha Jhalani Hiranandani: A Guide to Her Life and Careerr98588472
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...ssuserf63bd7
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024Adnet Communications
 
Environmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw CompressorsEnvironmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw Compressorselgieurope
 
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh JiPsychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh Jiastral oracle
 
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFGuide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFChandresh Chudasama
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdfMintel Group
 
MEP Plans in Construction of Building and Industrial Projects 2024
MEP Plans in Construction of Building and Industrial Projects 2024MEP Plans in Construction of Building and Industrial Projects 2024
MEP Plans in Construction of Building and Industrial Projects 2024Chandresh Chudasama
 
Excvation Safety for safety officers reference
Excvation Safety for safety officers referenceExcvation Safety for safety officers reference
Excvation Safety for safety officers referencessuser2c065e
 
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in Entrepreneurship
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in EntrepreneurshipLessons from Shanavas M.P. (AKA SHAN) For The Mastering in Entrepreneurship
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in EntrepreneurshipDoge Mining Website
 
Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSendBig4
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxappkodes
 
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...Aggregage
 
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxGo for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxRakhi Bazaar
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Peter Ward
 

Recently uploaded (20)

1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf1911 Gold Corporate Presentation Apr 2024.pdf
1911 Gold Corporate Presentation Apr 2024.pdf
 
NAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors DataNAB Show Exhibitor List 2024 - Exhibitors Data
NAB Show Exhibitor List 2024 - Exhibitors Data
 
Cyber Security Training in Office Environment
Cyber Security Training in Office EnvironmentCyber Security Training in Office Environment
Cyber Security Training in Office Environment
 
How to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your BusinessHow to Conduct a Service Gap Analysis for Your Business
How to Conduct a Service Gap Analysis for Your Business
 
Welding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan DynamicsWelding Electrode Making Machine By Deccan Dynamics
Welding Electrode Making Machine By Deccan Dynamics
 
Neha Jhalani Hiranandani: A Guide to Her Life and Career
Neha Jhalani Hiranandani: A Guide to Her Life and CareerNeha Jhalani Hiranandani: A Guide to Her Life and Career
Neha Jhalani Hiranandani: A Guide to Her Life and Career
 
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
 
TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024TriStar Gold Corporate Presentation - April 2024
TriStar Gold Corporate Presentation - April 2024
 
Environmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw CompressorsEnvironmental Impact Of Rotary Screw Compressors
Environmental Impact Of Rotary Screw Compressors
 
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh JiPsychic Reading | Spiritual Guidance – Astro Ganesh Ji
Psychic Reading | Spiritual Guidance – Astro Ganesh Ji
 
Guide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDFGuide Complete Set of Residential Architectural Drawings PDF
Guide Complete Set of Residential Architectural Drawings PDF
 
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdftrending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
trending-flavors-and-ingredients-in-salty-snacks-us-2024_Redacted-V2.pdf
 
MEP Plans in Construction of Building and Industrial Projects 2024
MEP Plans in Construction of Building and Industrial Projects 2024MEP Plans in Construction of Building and Industrial Projects 2024
MEP Plans in Construction of Building and Industrial Projects 2024
 
Excvation Safety for safety officers reference
Excvation Safety for safety officers referenceExcvation Safety for safety officers reference
Excvation Safety for safety officers reference
 
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in Entrepreneurship
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in EntrepreneurshipLessons from Shanavas M.P. (AKA SHAN) For The Mastering in Entrepreneurship
Lessons from Shanavas M.P. (AKA SHAN) For The Mastering in Entrepreneurship
 
Send Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.comSend Files | Sendbig.com
Send Files | Sendbig.comSend Files | Sendbig.com
 
Appkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptxAppkodes Tinder Clone Script with Customisable Solutions.pptx
Appkodes Tinder Clone Script with Customisable Solutions.pptx
 
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
Strategic Project Finance Essentials: A Project Manager’s Guide to Financial ...
 
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptxGo for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
Go for Rakhi Bazaar and Pick the Latest Bhaiya Bhabhi Rakhi.pptx
 
Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...Fordham -How effective decision-making is within the IT department - Analysis...
Fordham -How effective decision-making is within the IT department - Analysis...
 

Company profile

  • 2. About us Softekinfo is a front runner in Business Process Management. Laser-sharp focus, differentiated global delivery capability and robust industry-specific offerings ensure we deliver best value to you! Softekinfo, a subsidiary of Softek is a global provider of IT Support and Business Process Management Services. Located at the hub of business community in New Jersey, with offices in Hong Kong among other regions, the company, with support from Softek takes up outsourcing of processes that use Information technology. A pioneer in managing business process, Softekinfo’s services span across diverse areas such as banking, finance, retail, B2B ecommerce, telecommunications, HR and administration among others. As an IT-enabled service, we provide integrated, innovative and customer-centric BPO/BPM solutions to leading organizations across the world. Over a decade of experience, in-depth knowledge of business domains, understanding of complex business processes ensures that we deliver value for you.
  • 3. Easy, Efficient and Effective To support hundreds of clients across the globe, you need to have easy, integrated solutions, which guarantee efficiency and ensure long-term effectiveness. We assure easy, efficient and effective services through our state of the art infrastructure solutions that are affordable, scalable and flexible for small and large enterprises. With focus on delivering returns on customer investment, reducing service costs and improving customer retention, we use unique approach for customer satisfaction, offering following services Customer Care- Softekinfo’s BPO Solutions deliver high quality customer care, sales and technical support for clients. Availability of sales and technical support is available through emails, mails, online chats, through voice and web based mechanisms. Customer information is tracked on multiple channels for positive, intelligent and consistent services. Back Office Processing- Comprehensive back-office services that include payment and order processing, ecommerce support, B2B support, cataloging and continuity services, rebate processing and other services. These provide cost-effective management for customer interactions.
  • 4. Technical Support- Multi-tiered support with a helpdesk that provides assistance throughout the world. IT Helpdesk and technical support services are centralized to increase customer satisfaction and reduce employee turnover. Experienced professionals on board. Business Development- Non-financial products and services offered to entrepreneurs for their business needs. Get skills transfer or business advice information, ensure capacity building and improve how the markets work through our Business Development Services. Right Shore Strategies- Providing right products and services to customers based on their localities and geographies. We execute global support services, have local partnerships throughout the world that ensures customer satisfaction. Process Optimization- Achieve Organizational goals. Get consistent, enterprise friendly solutions that can increase company productivity, minimize costs and maximize efficiencies across your organization. Intense analysis and design services, with effective implementation. Data Analytics- Get effective analysis of data, use its powers to gain intelligent insights, architect an IT Roadmap and develop products or services accordingly. Financial analysis, performance assessment and other types of data analytics enhance cost- management.
  • 5. Enterprise based solutions available for  Banking  Finance  Travel, Tourism and Transportation  Insurance and Healthcare  Research  Retail  Ecommerce  Legal Companies  Tech Companies  Media and Communications
  • 6. Outbound and Inbound Services Softekinfo continues to refine and reposition its BPO service offerings, functioning as a differentiated provider, transforming business operations of their clients. Solutions are customized, come from different range of services and strategies to satisfy diverse needs of our clients. We offer outsourcing for outbound and inbound services, with the availability of management services, full IP network and support and a professional contact center to handle your requirements.
  • 7. Lead Generation Customer Service Management Continuity Sales Calls Third Party Verification Airline Ticketing and Reservations Tour Management Fraud Detection Up Selling Payments and Debts Follow ups Direct Response Website Development Plan and Strategy Management Database management and updating Cold calling B2B Customer Support Technical Support Transportation Management Network Management Managed IT Services Account Opening Verification Services Disaster Recovery Facilities For industries like Banking, Retail, Ecommerce, Travel, Tourism and Transportation
  • 8.  Order Processing  Payment Processing  General and Subsidiary Accounting Services  Reporting and Reconciliations  Cash and Banking  SSIS Serer Maintenance  Network Security Management  Handling Accounts Receivable  Billing and Collections’ Management  Fixed Assets Management  Storage Data Management For Finance Industries
  • 9.  Product Promotion  Research Surveys  Data Analytics  Telemarketing and Lead Management  Appointment Schedule  Tracking of customer service  Seminar Population  Up-sell and Cross-Sell Campaigns  Business Development through telecom and web based strategies  Database Selling  Network Management  Product Promotion  Customer Satisfaction and Customer Care  Debt Collection  Correspondence Management  Customer Data Verification  Storage Data Management For Telecommunication Industry
  • 10.  Customer Care Services  Sales and Support for Executives  Up Selling and Cross Selling  Order and Payment Processing Management  Billing and Payments  Dispute Resolutions  Ecommerce Support  Customer Feedback and Loyalty Program Support  Warranty Services  Customer Tracking and Analytics  Refund Support  PMO Services For CRM and Customer Care Service Industries
  • 11.  Multi-tiered Support Services  Management of Product Installation and Activation  Remote Desktop Support and Troubleshooting  Third-party software support  24x7 helpdesk support  Service Dispatch  Customer Tech Support For Tech Support Industries
  • 12.  Claims Registration  Funds Management  Dispute Resolutions  Refunds  Coordination  Claims Settlement  Data Validation  Data Correction  Network Management and Security  Data Entry  Policy Owner Service  Customer Care Services For Insurance Industry
  • 13.  Document and Data Management Services  Data Mining Services  Knowledge Based Processing Services  Database Management  Accounting and Book Keeping  Engineering Services  Recruitment Process Outsourcing  Website content management  EDI Output Services  Application and Software Development Services For Knowledge Process Outsourcing
  • 14. Approaches Guaranteed approaches are used Softekinfo to help clients gain significant advantage over their competitors through, Minimized Costs and Operational Improvements Optimization of processes for sustainable value Optimal Solution Design and Implementation World Class Execution of Policies Scalability and reduced risk Maintenance of continual Alignment Increased speed of project implementation Domestic and International Consultation with state of the art BPO Centers.
  • 15. Leading and Excelling in BPO Industry As a differentiated provider of global BPO Services, we create positive impact on business, transforming the companies of our enterprise customers by leading and excelling at following •Horizontal and industry specific BPO offerings and solutions •Robust analytics service offerings •Nonlinear business models •Differentiated global delivery capacities •Client acquisition in HR •Delivering Customer Care BPO Services •As-a-service BPO Delivery •Maximizing company revenue and improving profitability •Sourcing products at cost-effective prices •Reducing operational expenses of companies •Providing operational excellence •Increasing business efficiency •Offering unique, enterprise-solution approach •End to end outsourcing of finance and accounting •Utilization of web-based social and digital networks •Vendor offerings
  • 16. Quality Assurance and Technology Support Softekinfo involves innovative, cost-effective and scalable technologies to ensure real business benefits for clients. Our infrastructure and presence across the globe ensures consistent, reliable and quality services.Networks used by Softekinfo ensures 100 percent reliability. Dedicated fiber optic bandwidth allows for quality transmission. Generator backup ensures containment for essential services. Similarly, our contact center features High-end workstations with dual processing servers. Enhanced CAT 6caballing and lighting speeds for swift data transfer. Clean and consistent voice transmission is available through fiber optic International Private Lease Circuit, which is connected to both ends of voice and data information transfers with 4 mb/second speeds without delay.  2 Dedicated Earth Stations with 120 and 40 Mbps speeds Predictive Dialer Altitude Solution for maximum productivity. Round the clock support- 24x7x365
  • 17. State-of-the-art facilities and infrastructure with security ensures safety of customer’s data and business. As a world-class business facility, we cater to the needs of esteemed clientele. Latest technology support, migration availability and step by step guidance ensures that customers receive industry-specific solutions. Softekinfo’s quality assurance team ensures that best quality services are offered to every customer contact. Only professional, highly skilled individuals and teams are employed to deliver superior Business Process Management Services. Further, our professionals are trained in tracking customer requests, responding to queries, manage core skills, and provide sales and other extensive support services. Agents’ performance is tracked on the basis of their competence levels, communication with customers, product and service knowledge, call control skills and professional conduct- performance to ensure that you always get the best!
  • 18. Other Services by Softekinfo Softekinfo aims at providing integrated solutions for small and large enterprises. That involves effective use and implementation of other services that complement our original Business Process Optimization and Management. Our other Services Includes, Process Optimization for minimizing costs, maximizing outputs and increasing efficiency. Marketing using effective communication, creative strategies and analytical services to target wider audience Digital Communication services for customer engagement, building brand reputation and increasing online visibility Sales support program for ensuring dynamic business growth, inbound and outbound sales support Managed IT Services including SSIS Server Monitoring, Server Implementation, Monitoring and Storage Data Management, Managed MS Exchange, PMO
  • 19. Why Choose Softekinfo?  High quality products  Incorporation of professionalism for management, strategic planning and transparency  In-depth project management for identification, analysis and management of project risks  Quality Assurance and Control  Different tools used at every stage of software development lifecycle for effective implementation of  Quality Assurance  Process analysis, assessment and improvement of opportunities and strategies  Action planning  Corrective and Preventative Measures  Assurance of Confidentiality  Network security and management with storage management and disaster recovery support  Flexibility and adaptability to suit diversified clientele  Cost-effective, affordable pricing with highly skilled support  Conducive working environment with maximum productivity of resources  Well-equipped office and development center for infrastructure support  24x7x365 availability
  • 20. Contact Us: Softek Info Inc. Inc. 90 Washington Valley Road Bedminster NJ - 07921, USA Phone : +1-800-935-0549 Email : info@Softekinfo.com Surhit Dey Business Development Manager Email: surhitd@coretekinfo.com U.S.A. DID No. :+1 908 448 2429 India Mobile No. :+91 983 642 6589