Frida Kagendo Njue is seeking an ICT position and has experience in hardware and software troubleshooting, installation, and maintenance from internships at various organizations. She has a Bachelor's degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology and certificates in IT subjects including Cisco, PC maintenance, and Microsoft Office. Her skills include Microsoft Office, Linux, networking, databases, and problem solving.

1. CURRICULUM VITAE
PERSONAL INFORMATION:
Name: Frida Kagendo Njue
Address: P.o Box 1435-60100
Embu
Tel: +254 713 129 109, +254 734 328 804
ID. Card no: 28171334
Date of birth: 15/03/1991
Marital status: Single
Nationality: Kenyan
Language: English and Kiswahili
Email: fridah.njue1097@gmail.com
CAREER OBJECTIVE
• To secure a position with a well-established organization with a stable environment
that will lead to a long lasting relationship in the field of computing.
• To obtain a position that will enable me to use my strong skills, educational
background and ability to work well with people.
• As a bright ambitious person I enjoy working in fast paced, highly motivating position
where I can assist others while challenging and expanding my knowledge and
understanding of the task at hand. I am seeking a position that will utilize my skills
and offer the chance for advancement as well as allow me the opportunity to gain
additional skills and experience.
• Be part of a highly motivated and professional Information and Communication
Technology team in a growing and challenging working environment which will
make use of my expertise.
INTERPERONAL SKILLS
• Computer hardware and software
• Strong communication skills
• Ability to work in a team
• An eye for detail and identifying problems
• Good analytical skills.
• A clear Understanding and effective use of industry terminology.
• Ability to comply with company and product standards.
• Ability to comply with company practices and organizational protocols.

2. • Ability to troubleshoot hardware and software problems.
• An understanding of hardware and system architecture.
• Ability to manage time and resources.
• Strong organizational skills.
• Critical thinking and decision making.
• Self directed and continuous learning.
JOB SKILLS:
• Knowledge of Microsoft office application and operating systems. This include but
not limited to : - Ms Excel, Ms Word, MS Access, Windows Xp, Windows Vista,
Windows 7 and Windows 8.
• Ability to install Linux based operating systems such as Ubuntu.
• Good problem solving skills along with the ability to maintain calm under pressure.
• Proficiency in the trouble shooting and resolution of all client queries.
• A methodical and structured approach to problem solving.
• Networking
• Databases
EXPERIENCE
Year 2016 (February 15 to March 15)
 Independent Electoral and Boundaries Commission (IEBC)
Worked as a voter registration assistant for a period of one month successfully
Year 2015 (May 11 to August 7)
 External Attachment
Kenya Revenue Authority
Attached at Kenya Revenue Authority (KRA) dealing with the following modules on ICT
support:
• iTax Support services.
• Installation and upgrade of desktop operating systems (windows xp, 7 and 8, 8.1)
• Configuration of PC to access internet.
• Configuration of PC to printer
• Configuration of web browsers (Mozilla, internet explorer, Google chrome).
• Joining a machine to KRA domain

3. • Removing a machine from the KRA domain
• Installing of ERP system, email configuration(lotus), ITMs, VMs, DLD, simba
system (KRA systems)
• Installation of network printers
• Installation of Antivirus
• Data recovery
• Terminating LAN cables
• Provided hardware and software maintenance thus installation and upgrade of both
hardware devices and software applications.
• Administered LAN and wireless support to clients at site
Year 2013 (May to August)
 Internal attachment
Jomo Kenyatta University of agriculture and technology
January 2010 to March 2010
Attached at Embu Water and sanitation company (EWASCO) dealing with the following:
 Adjust customers’ account i.e. correcting errors.
 Keeping customers account in good order
 Terminating customers account
 Preparing deposit refunds
 Disconnecting unpaid and due accounts
 Reconnecting paid accounts
 Reconciling disconnection list
 Updating customer about their account upon enquiry
 Formulating payment modes i.e. installment payments through agreements on
accumulated bills
 Tabulating discounts and waivers in special cases i.e. bursts, special rates for
public institutions e.t.c.

4.  Correcting errors i.e. overcharge and undercharge
January 2011 to march 2011
Attached at Embu Water and sanitation company (EWASCO) dealing with the following:
 Hardware and software maintenance
 Troubleshooting
 Web design
 Adjust customers’ account i.e. correcting errors.
 Keeping customers account in good order
 Terminating customers account
 Preparing deposit refunds
 Disconnecting unpaid and due accounts
 Reconnecting paid accounts
 Reconciling disconnection list
 Updating customer about their account upon enquiry
 Formulating payment modes i.e. installment payments through agreements on
accumulated bills
 Tabulating discounts and waivers in special cases i.e. bursts, special rates for
public institutions e.t.c.
 Correcting errors i.e. overcharge and undercharge
EDUCATION
Year 2012 to 2015
 Bachelor of Science in information technology
Jomo Kenyatta University of agriculture and technology
Year 2013 (March)
 Certificate of training
Knowledge. 4. Life
Year: 2011 (July to August)

5.  CISCO (ITE) PC HARDWARE AND SOFTWARE
MAINTENANCE
Year: 2009-2011
 DIT (Module 1 to 3): Kirinyaga Technical Institute (Pass)
Year: 2008(December to March)
IT certificate: Business Voice Computer College (Ms office)
 Introduction to computer and windows
 Microsoft windows
 Microsoft word
 Microsoft excel
 Microsoft access
 Microsoft PowerPoint
 Adobe PageMaker
 Email and internet
Year: 2005-2008
Kenya Certificate of Secondary Education –Don Bosco Girls Secondary School
Year: 1998-2004
Kenya Certificate of Primary Education – Sacred Heart Kyeni Primary
Hobbies
 Exploring
 Socializing
PERSONAL SUMMARY
I feel that my greatest strengths are firstly my strong commitment to providing professional
information technology service to every potential client. Secondly my ability to develop and
maintain a close working relationship with end users, which in turn helps me to gain a in-
depth understanding of their individual needs and thereby deliver them the correct service.
Thirdly my ability to remain calm in stressful situations and reassure anxious clients by
clearly explaining the situation at hand and the way forward.

6. REFEREES
1. Mary Mugwira
Human Resource Manager
Embu Water & Sanitation Company.
P.O BOX 2142-60100
EMBU
Mobile: 0722 943 952
2. Ms. Irene Mwangi
Head of IT Department
Kirinyaga technical institute
P.O Box 153
Kerugoya
Mobile: 0719 272 246
3. Phillip Oyier
Chairman IT Department
Jomo Kenyatta University of Agriculture and Technology,
P.O. Box 62,000 – 00200 NAIROBI, KENYA
Mobile: 0722 385 245

7. REFEREES
1. Mary Mugwira
Human Resource Manager
Embu Water & Sanitation Company.
P.O BOX 2142-60100
EMBU
Mobile: 0722 943 952
2. Ms. Irene Mwangi
Head of IT Department
Kirinyaga technical institute
P.O Box 153
Kerugoya
Mobile: 0719 272 246
3. Phillip Oyier
Chairman IT Department
Jomo Kenyatta University of Agriculture and Technology,
P.O. Box 62,000 – 00200 NAIROBI, KENYA
Mobile: 0722 385 245