Mina Louse Mourise is seeking a position in customer service or management with an international organization. She has a law degree from Cairo University and 2 years of experience handling customer complaints and resolving issues for a UAE company. Her skills include proficiency with Microsoft Office, Windows, the internet, and communicating in Arabic and English. She is self-motivated, a quick learner, and has strong interpersonal and problem-solving abilities.

1. Mina Louse Mourise
Personal Information
Address: makhael sharqawy st .manshit Nasser. Cairo.
Telephones: Mobile: 01066774795 / 01212105343
E-mail: minalouse25@gmail.com
Nationality: Egyptian
Military Status : finshed
Marital Status : single
Date of birth: 26/2/1989
Place of birth: Jordon
Objective
• Seeking a good position in an international organization which I could invest
my Education, experience and interpersonal skills and increase my experience.
• Call Centre Representative versed in customer support in high call volume
environments. Superior computer skills and telephone etiquette.
• Excellent communicator with 2 years in a demanding call centre environment
as a Customer Service Representative.
• Customer service professional seeking a management role. Skilled in training
staff and establishing a rapport with clients. Self-motivated with exceptional

2. communication and computer capabilities.
Education
• A law degree from Cairo University.
• Faculty of law.
• Year of graduation: 2011.
• Grade: Good.
• Experience
• Customer services for UAE company , handling customer complaints for billing
compliant , complaint against staff , ......etc
• Asked open-ended questions to assess customer needs.
• Processed 30 daily invoices and billed renewed invoices to clients.
• Investigated and resolved customer enquiries and complaints in a timely and
empathetic manner.
Interpersonal Skills
• Dealing with windows 7. (Installing - maintenance - recover).
• Dealing with all version of MS OFFICE (xp-2003-2007).
• High speed in typing (Arabic, English).
• Perfect Internet user. Able to work under pressure
• Self-motivated person
• Public relations, hard worker, punctual, high integrity, good planner and time
• management.
• Creative problem solver
• Quick learner

3. Language experience
Arabic: Mother tong
English: Good. I have a full command in using the skills of the language
Hobbies
• Travelling, Reading,
• listening to music
• surfing the internet