resume

1. Mohammed Ali
Mobile No. 0566707786 Email: alidxb786@gmail.com
ProfessionalObjective
An experienced sales professional promising to positively impact your organization. Result-oriented and
looking to thrive in a professional environment that appreciates innovation, smart working, positive energy
and dynamism. Keen to grow with and within the organization.
Experience Summary
• Over 11 years of experience in Account Management, Business Development, customer service and IT
• Excellent Written and Oral Communication Skills, Good at Critical Thinking, Co-ordination Judgment,
Decision Making, Time Management and Negotiation. A Committed, Optimistic, Multi-tasker, Result
driven and a hard-working individual.
Career Progression
DATA CARE LLC Dubai
Sales and Marketing Manager (Infrastructure Solutions) Sept 2016-Present
 Responsible for developing customer's infrastructure solutions in the sales cycle, based on
understanding customer's needs and aligning those needs with the spectrum of our product offerings.
Support the sales team with the required product information, communicate sales strategies
effectively and support sales team in the entire liaison required.

2.  Work with Product Management and Marketing to help define / refine sales messages and ensure
sales packages are developed and messages communicated to sales team
 Ensure that the Pre-Sales resources evolve in line with the Marketing Message and Sales Teams
stated requirements
 Production of responses to Requests for information and Requests for pricing
 Work with Sales personnel to provide product, business and technical knowledge in support of pre
sales activities
 Liaison with Product Managers and Development to understand details of product direction and
design and communicate information back to sales organisation
 Responsible for understanding business and technical problems addressed by the products including
key regulations, business drivers, evolving business needs etc.
 Responsible for staying on competitive analyses and understanding differentiators between the
company and its competitors
 Responsible for preparing for meetings and understanding differentiators between the company and
its competitors
 Develop product-centric selling strategies
 Monitoring and managing the technical pre-sales environments
 Developing and generating the sales and related reports for analysis
EMPRO TECHNICAL SOLUTIONS Dubai
Business Development Manager (Infrastructure Solutions) Aug 2015-Aug 2016
 In-charge of designing and implementing complex, business-critical solutions in Global enterprise
environments.
 Possess highly technical and analytical skills, providing strategic guidance and act as a trusted adviser
to our clients.
 Offer end-to-end services, as well as execute and manage projects simultaneously. As a part of our
offering, we design solutions that are safe, cost-effective, industry compliant and tailored around the
client’s needs, that include hardware and WiFi solutions, Data and Voice cabling, CCTV, Business
Telecom Solutions, Office Relocation and so on.
 Interact and co-ordinate with the sales team and other staff members in other departments working on
the same account.
 Conducting meetings with the clients as well as informing them about the current work status of their
projects.
 Establish budgets with the client and company.
 Meet time deadlines for accounts and meeting sales targets.
ACLOUD ADVERTISEMENT Dubai
Key Account Manager/Advertisement/Digital Media Oct 2014---June 2015

3.  Playing a role in new business pitches and held responsible for the effective on-boarding of new
clients.
 Responsible for the development and achievement of sales through the direct sales channel.
 Identifying new sales opportunities within existing accounts to maintain a client-account manager
relationship.
 Focused on growing and developing existing clients, together with generating new business.
 Developing business plans for all current and opportunity tender business.
 Act as the key personnel between the customer and all relevant divisions.
 Interact and co-ordinate with the sales team and other staff members in other departments working on
the same account.
 Conducting meetings with the clients as well as informing them about the current work status of their
projects.
 Establish budgets with the client and company.
 Meet time deadlines for accounts and meeting sales targets.
DU Telecom DUBAI
Dec 2012--- SEP2014
Key Account Manager/Enterprise
Responsibilities: To Handle Enterprise Telecom Existing accounts and generate new clients Products:
Mobile/Fixed Services
• Daily visits to business clients; updating them about new offers and promotions
• Handle Existing Accounts
• Managed day-to-day activities with the Account Director
• Participated in strategic planning for projects
• Worked on Telecom Projects for various Multinational companies
• Generate New leads via cold calling, telesales
• Quality Sales and after sales support
• Quality customer service and always be available for my clients
• Convince customers to purchase packages offered
• Maintain Daily Sales Reports
• Maintain high standards
• Follow up on pending requests from concerned departments
• Survey areas
• Generate Sales and Revenue
• Achieve set targets
• Cold calling & Telesales
• Informing customers about new packages and upgrade them from existing to higher bundles

4. ETISALAT DUBAI
Oct 2010---Dec 2012
Key Account Manager/Enterprise
Responsibilities: To Generate business from existing clients and generate new business Products:
Enterprise Mobile services/Fixed Services
• Daily visits to business clients; updating them about new offers and promotions
• Handle Existing Accounts
• Generate New leads via cold calling, telesales
• Sales and after sales support
• Quality customer service and always be available for my clients
• Convince customers to purchase packages offered
• Maintain Daily Sales Reports
• Convince customers to migrate from Du to Etisalat
• Maintain high standards
• Follow up on pending requests from concerned departments
• Survey areas
• Generate Sales and Revenue
• Achieve set targets
• Cold calling & Telesales
• Informing customers about new packages and upgrade them from existing to higher bundles
ETISALAT DUBAI
Oct 2007---Oct 2010
Senior Customer Service Representative
Technical Support
Responsibilities: Provide second level technical support and resolution of end-user problems to a large
variety of Internet customers in the UAE, over multiple communication channels including telephony,
facsimile and over the Internet (covering e-mails and text chat)
Products: Siemens, Aztech, Belkin 3Com, Cisco, D-link, Belkin, Netgear, Linksys, Thomson, etc.
• Online customer support
• Providing support to Network security and Wan Network services.
• Assisting in the design and implementation of Network (LAN & Wan) Troubleshooting Network
problems.

5. • Installation and configuration of Modems & ADSL Routers, Siemnes, Aztech, Thomson, Linksys,
Netgear, Belkin, SMC, Cisco, and Lucent etc.
• Providing support for Online Services, UAE NIC and General enquiries regarding Internet Services by
Etisalat
• Configuration of Microsoft Outlook & Troubleshoot.
• Interface with various departments internal and external to the CCC to resolve customer problems in a
timely manner.
• Handling proxy related block/unblock cases, incomplete cases
• Replying to emails received at care@etisalat.ae
• Handling customer contacts that remained unresolved by Tier-1 agents
• Providing second level technical support by answering the queries initiated by Tier-1 agents
Burger King LLC
Dubai, U.A.E
DESKTOP SUPPORT ENGINEER June 2006---Oct 2007
• File Server, Maintaining backups for all developed and developing projects.
• ISA Server that acts as an Internet server; sharing Internet between users and per their privileges.
• Maintaining all system reports in the form of soft copy with installed software information.
• Taking care of hardware trouble-shooting and solutions.
• Installation of all system and application soft wares.
• Drivers installation and all other designing soft wares such as Protecting P.C from virus by Antivirus and
Spy wares.
• Configuring plotters and network printers for all users.
• Solving employees’ technical problems
• Maintaining local area network
• Maintaining DC (Domain control) and ADC (Additional domain control).
• Creating users and handling their accounts.
• Backing up and restoring data.
• Restricting user’s from casual use of Internet, such as for downloads or online streaming, etc.
Academic Qualification
Bachelor in Arts from Kalinga University (India)
Technical Skills
• Computer proficiency in Microsoft Office, Front Page.
• Excellent Excel, PowerPoint, Word, and Outlook skills.
• Proficient in the use of MS-Office (Word/ Excel/ PowerPoint/ Access), Internet and Emailing.
• Diploma in Microsoft Certified System Engineer (MCSE2003)
• Diploma in Cisco Certified Network Administrator (CCNA)
• Diploma in Post Graduate computer applications

6. • Diploma in Graphic Designing
• Operating Systems (Win95 and 98, Me, XP, NT, Vista, Win7, 2000 & 2003 Server)
Achievements
• Diploma in Personality Development from JNTU.
• Winner of an IT quiz conducted by Big Byte Computers.
• Played Cricket at State and National levels
• Basic Management Training (Certified by BURGER KING)
• Basic Food Hygiene (Certified by BURGERKING)
• Service Supervisor Course (Certified by BURGER KING)
Date of Birth : 29 May 1986
Nationality : Indian
Languages : English, Hindi, Urdu, Telugu, Arabic (Moderate)
Visa Status : Working
Driving License : UAE