1. Reuben L. Stewart
2720 Cherry Field Dr. Raleigh, NC 27603 • (919) 412-3012 • nclawman@hotmail.com
Risk Manager, Electronic Delivery Channel-Digital Channel
Risk & Management Professional
More 15 years’ experience in Bank Operations Support including Electronic Delivery Channels Risk
Management, Information Security Policies, Call Center Management, Project Management, Brand and
Domain Protection Strategy and Management, Cyber security, Threat and Response Management, Client
Education and Awareness, Mobile platforms and applications Risk Management. Highly competitive,
passionate, persuasive and articulate. Able to achieve results others believed to be impossible.
Experienced in Internet Security, Information Security policies and practices, complex problem
resolution, public relations, partnership building and vendor/product management.
Demonstrated success record in:
 Risk Management Principles and Practices concerning electronic delivery channels.
 Distilling value, overcoming objections and communicating risks to senior management.
 Experienced with both vendor and internal line of business relationship management.
 Designing creative product campaigns to introduce new revenue streams into bank.
 Managing Incident Response Processes
 Motivating staff to peak performance levels.
 Proven record of initiative and success in client education and awareness campaign
management, C-level relationship development, writing, and project management within
environments from small projects to large-scale enterprise wide initiatives.
CORE COMPETENCIES
• Risk Management Principals • Information Security • Privacy/Protection
• Brand and Domain Management • Competitive/Strategic Planning • Budgeting/ Forecasting
• Social Networking • Digital Banking Risk • Identity Theft
• Payment Card Industry Standards (PCI) • Relationship Building • Problem Resolution
HIGHLIGHTED CAREER ACHIEVEMENTS
• Increased Risk Awareness- Worked closely with Channel Managers to help them understand risk
types, our current risk framework and how these processes all support BB&T’s Risk Management
Framework. I experience in both first and second line of defense roles.
• Information Security and Risk Awareness – Developed an educational and awareness
curriculum at BB&T for internal (employees) and external clients to raise awareness of current and
emerging threats related to ATM, Phone, Online, and Mobile Channels. Also was driver to create a
security awareness website (Security Central) for our client base.
• Creative New Revenue Streams through Innovative thinking - As a Risk manager I identified
gaps in current end to end security processes which allow malware to compromise an end users’
PC. Researched, Identified, tested, and negotiated contract pricing for new innovative security
product

2. • Recognized as Subject Matter Expert in several key areas including Identity Theft, Digital
Channel Risks Management, Cyber Security, Threat and Response Management, Mobile
Banking and Mobile platform, Fraud Prevention and Detection.
PROFESSIONAL EXPERIENCE
BB&T, Electronic Delivery Channels, Raleigh North Carolina 2006 – Present
Senior Product Manager/ Digital Channel Risk Manager
• Currently Digital Channel Risk Manager which includes BBT.com and all of our Online
applications such as Online Banking, Small Business Online, Mobile Channels, and Online
Account Opening products. Responsibilities also include working with many of our other lines of
business such as DRL, Mortgage, Insurance and others.
• Identified Security and Risk Deficiencies in Email Program and worked to bridge those gaps-
Currently leading efforts for Enterprise Remediation as well as drafted Standards to address
ongoing process needs.
• Develop, foster, and grow relationships with the Digital Channel and other Lines of Business to
ensure good working relationships, openness of communications, and partnerships. Often called
on by other lines of business as a consultant or for risk and security opinion and knowledge.
• Understand Lines of Business I work with to properly position our value proposition for Risk
Management. Position ourselves as a trusted advisor/partner.
• Risk Management: Interact with management to determine acceptable levels of risks as the
business model and risk profile changes and align the risk and security programs accordingly.
• Monitoring of security procedures and practices: Review on a timely basis the various analyses of
the reports and logs available. Review the recommendations for noted irregularities. Prepare
presentations and reports to communicate these to Senior Management.
• Lead work teams in development of strategic plans, leveraging both technical solutions and
business process improvement. Make recommendations based on findings to department
manager/head
• Responsible for Client Education and Awareness, External Cyber Event Response management.
• Defined Risk Requirements for new digital initiatives such as enhanced Mobile Remote Deposit
Capture and other Mobile products and functionality. Also work in multiple workstreams of
MyFinancial Life Project and Email Security Standards.
• Ensure adequate security for new business services and systems: Assist in the development of
scenarios of usage, test for abnormalities or exposures. Prepare documentation to augment vendor
materials that include local enhancements and implementations.
• Participate as Risk Subject Matter Expert on BB&T’s Enterprise Mobile Strategy Team.
• Assess, Prevent, Detect and Respond to risks associated with electronic delivery channel lines of
business which include ATM Channel, Phone Channel, Mobile, and Online Channel.
• Assess new projects such as Social Media and provide recommendations for best practices, policy
and guidelines for employee use of Social Media. Served as a trusted consultant for these initiatives.
• Familiar with Industry standards such as PCI-DSS, and PCI-EPP- Previously responsible for
managing risks associated with business in ATM and Mobile Banking Channels.
• Conduct detailed risk assessments and create reports with recommendations to Senior
Management.
• Created Client (internal and external) Education and Awareness campaign and strategy focused to
heighten client awareness of current and emerging threats to the banks 2.6 million Online Banking
Users 66,000 Treasury Services platform users, as well as 165,000 Mobile Banking users on three
platforms.

3. • Serve on Technology Fraud Working Group Board for FS-ISAC, BITS, and other industry boards.
• Provide input, counsel and leadership to support planning and prioritization of business systems-
related activities. Includes developing the business unit systems plan using knowledge of industry
trends and technologies to integrate that plan with the corporate systems plan.
BB&T, Phone Channel, Whiteville North Carolina 2000 – 2006
Business Analyst/Project Manager
Demonstrated ability to manage teams of call center associates, as well are manage projects related to
Phone Channel and the support of Online Channel products including but not limited to: Online Banking,
Investment Services, Corporate Email Response, Online Account Opening Support Team, Online
Banking Technical Support Teams and others as needed.
Project Manager
• Manage projects inside phone channel.
• Successfully capture requirements of project work and provide deliverables back to line of
business.
• Ensure all project work was based on BB&T’s Perfect Client Experience modules.
• Served as consultant for technical projects and was able to act as intermediary between
management and technical resources.
• Led a staff of 4-6 employees, including other project managers.
• Charged with identifying and analyzing internal and external issues affecting the banks call centers
and developing solutions to address gaps.
• Promoted to Business Analyst within six months of accepting position.
Bladen County Sheriff’s Department, Elizabethtown, North Carolina 1998 – 2002
Detention Officer, Auxiliary Deputy
North Carolina Department of Corrections, Burgaw North Carolina 1996 – 2000
Correctional Officer
EDUCATION
Associates in Applied Science in Computer Network Administration, Keiser University, 2002
Bachelor of Science in Information Technology, East Carolina University, Projected Graduation date
May 2016
Basic Law Enforcement Training Academy, NC Department of Justice, 1999
Correctional Officer Basic Training, NC Department of Justice, 1996
CERTIFICATIONS
Comptia A+ Certified Computer Professional (2004)
Gomez Certified Professional (2006, 2007)
Certified Crowd Manager, Office of State Fire Marshall
Community Emergency Response Team, CERT, FEMA Certification. (2015)
LICENSURE
Unarmed Security, N.C. Department of Public Safety, Personal Protection Services. 2011-Present