1. CURRICULUM VITAE
PERSONAL DETAILS
NAME Kamohelo
SURNAME Shomang
GENDER Female
ID NO 920807 0758 081
ADDRESS 32 Agapantus Road
Leondale
Germiston
1401
EMAIL ADDRESS kshomang1@gmail.com
CONTACT NUMBER 076 617 9462
MARITAL STATUS Single
LANGUAGES English, Zulu & Sotho
DRIVERS LICENCE Code 8
EDUCATION
1. Alberton High School (2009)
Highest Grade Passed:
 Grade 12
Subjects
 English
 Afrikaans
 Accounting
 Mathematics
 Physical Science
 Economics
 Life Orientation
2. University of Johannesburg (2010 – 2013)
Qualification:
 Ba Public Administration and Governance
Major Subjects
 Public Management and Governance
 Information Management
 Development Studies
 Politics
 English

2. EMPLOYMENT HISTORY
1. Company: Okeef and Swarts
Period: February 2013 to July 2013
Position: Sales Consultant
Duties:
 Making cold sales calls to clients offering various insurance products
 Provide correct information to all clients in line with standard and
protocols of the client services
 Data capturing and updating client details
 Handling system queries and provides feedback to the relevant clients
2. Company: Standard Bank
Period: July 2013 to October 2014
Position: Self Service Banking Consultant
Duties:
 Answering Inbound calls for Client Services Call Centre
 Assisting clients with any application difficulties they may experience with
self-service channels
 Facilitating the registration of various self-service channels
 Providing accurate account related information to clients
 Ensure that Customer experience is maintained throughout the interaction
with clients
Period: October 2014 to date
Position: Bizdirect Response Centre Consultant
Duties:
 Answering Inbound calls for Client Services Call Centre for business
account holders
 Provide accurate and correct information regarding business accounts
 Facilitate communication between clients and business bankers
 Assist clients with application and follow up of lending facilities
 Provide clients with requested documents such as statements,
confirmation of banking details and copies of cheque’s amongst other
things
 Acting as a second in charge in the absence of my team leader which
entails attending meetings, providing updates for the business unit as well
as managing agents to ensure they are adhering to schedule.
 Maintain relationships with clients to ensure that they receive the best
customer experience.
 Assist clients with corporate account queries and provide accurate
information
 Provide information relating to bank codes and verify information to
ensure that correct codes are provided
 Assist clients with navigation and troubleshooting relating to online
channels the bank has in place

3. OTHER SKILLS
 MS Word, Excel, PowerPoint, Adobe Photoshop, and Freehand MX 10
 Extensive call center experience
 Thinking and Information Gathering
 Professional Problem Solving
 Professional Workshop Facilitation
 Excellent communication and interpersonal skills
 Diligent and efficient
 Disciplined
 Attention to detail
 Self-motivated
 Professional
REFERENCES
1. Lincoln Donnes
Sales Manager
Okeef and Swarts
Tel: (011) 7776-117
2. Jonathan Oliphants
Self Service Banking Team Leader
Standard Bank
Tel: (011) 529-4235
3. Jasmine Shongwe
Business Banking Team Leader
Standard Bank
Cell: 0102494435