Banking sector

1. PRODUCTION &
OPERATION
S
M A N A G E M E N T
Student’s Name : Faisal Alwasmi, Annaz Alannaz, Abdullah Alsuwaihel
Student ID No:222200265,1415182,222200370
A s s e s s m e n t 2
C o l l e g e o f B u s i n e s s : D e p a r t m e n t o f M a n a g e m e n t
C o u r s e C o d e : 2 0 S M G B 4 2 0
I n s t r u c t o r N a m e : D r . Y a m e n N i s s i

2. T A B L E O F
C O N T E N T
 Overview Warba /Boubyan
 Boubyan Strategy
 Lean Production
 Policies & Procedures
 Forecasting Technique
 Inventory management
system
 Services Designs of
Products
 Supply Chain
 Quality Standards
 Triple bottom line
 Strategies competitive
advantage

3. Overview Warba
Consistent growth in operation with rise in the share price
Delivers innovation in field of digital marketing and E-signature service
Leading Islamic bank based –Kuwait. Capital is sharia compliant investment.
Assets value of 11.5 billion
Ranks 45 in Forbes Middle east list
Established in 2010.
Most sustainable bank in Kuwait for the year 2023 - award by International Business Magazine

4. Overview Bouyban
Excellence and dedication - customer service
Provides: Retail banking, corporate banking &wealth management services.
Leading Islamic bank based –Kuwait. Capital is sharia compliant investment.
Operates as per noble Islamic sharia
Top 5 Safest Islamic Banks in the GCC
Growth in customer deposit by 24% - KD 5.1billion . Established in 2004.
Growth in operating income by 13%- KD 123 million

5. Warba STRATEGY
Services
private
Banking
• Fintech First
• Accounts
• Financing
• Segments
• Fixed Deposits
• Credit Cards
• Services
• Offers and
Promotions
• Warba Bank Mobile
App
• Warba Rewards
• Digital Wallets
• Warba Islamic Money
Market Funds
Operatio
n
Location
• Placing
branches in
convenient
location
catering to
customers who
prefer
accessibility for
everyday banking
needs.
•They are located
in areas where
residents value
Islamic banking
• Focuses on
extended working
hours to provide
quality customer
service. It
provides enhanced
digital
solutions. Their
focus is on
efficiency and
enhanced customer
experience.

6. Boubyan
STRATEGY
Services
private
Banking
• Account
• Cards
• Finance
• Investments
• Ways to Bank
Operatio
n
Location
• Large network
of 48 branches –
giving easy
access to
customers to
reach to them
from any location
in the city
•Strategic
location in high
traffic areas
with limited
digital access
• Operation
strategy is not
static there is
constant
improvement
following a
culture that
embrace change
•They have risk
management
strategy in case
of disruption in
operation and

7. Warba - LEAN PRODUCTION
• Lean principle has improve their efficiency by faster loan process and quicker account opening set up
• Lean production has reduced procession time of various activities related to private banking
• Lean implementation has led to less error and high standard of quality service which has increased customer satisfaction level

8. Boubyan - LEAN PRODUCTION
• Boubyan Bank uses Lean tools - value stream mapping, 5S methodology (Sort, Set in order, Shine, Standardize, Sustain), Kaizen events, and
visual management techniques
• It drives improvements in quality
• Effectiveness in operation
• Helps - visualize workflows, standardize procedures, and monitor performance metrics
effectively
• It has reduces cost by using lean approach by usage of lead approach in digital transformation in Islamic banking- innovative
digital solution
• Lean application has supported in reducing their paper consumption by 145000
• It has maximize value by using lean methodology in operation which enhance efficiency and customer experience and Improve focus on
customer value and product quality.
• It maximize the value for Boubyan by streamline process and increase efficiency
• Minimize waste – Boubyan sustainability practice in its environment, social activities in
alignment with Kuwait vision 2035 have minimize waste and ESG strategy implementation by the
company display their sustainability commitment
• The application has reduced energy consumption, water usage and waste generation
• Their quality approaches have used lean production to improve internal operation and deliver
better service to customers
• Implement lean practices in its quality management framework has enhanced their operation

9. POLICIES
PROCEDURES
Anti money laundering
Training and awareness
Mutual respect
Practice team work
Conflict resolution
Communication and on boarding
Employee code of conduct
Gross misconduct
 Core and other leave
Practice high standards of
integrity
Conflict resolution
Disciplinary procedure
Confidentiality
Thrive for Innovation
Collaboration
Positive morale of workforce
Auditing process
Quality assurance
Guidance on decision making process
Maintenance of transparency in
operation
 Consistency in productivity

10. Forecasting Technique
 Time Series Analysis : Boubyan uses this technique to analyze their historical data to comprehend their
customers patterns and trends. They use it to forecast future loan demands and deposit trends. This
feature is used by risk management department, financial planning and analysis department and treasury
management. It is a long term forecasting technique with focus on strategic goals.
 Regression Analysis: Analyse relationship between different variables and how they impact each other.
They study factors like interest rates, economic indicators and market trend. Boubyan bank understands
how economic elements like unemployment or interest rates impacts customer deposits and loan
default. It is a long term forecasting technique with focus on strategic goals.
 Machine Learning: These algorithms used for forecasting purpose. Analyze vast amount of data and
identify complex patterns. They work on enhancing forecast accuracy. They are used to forecast loan
demand, credit worthiness and customer agitate. It is short term forecasting technique. It focuses on
stock price prediction, demand forecasting and traffic forecasting.

11. Inventory management
System
 Inventory software helps in Operational efficiency
 Enhances customer service
 Data accuracy with real time data update
 JIT system - provide financial
 Boubyan uses JIT principles to issue loans and offer investment
advice
 JIT system - reduced operational cost, apply efficient market
changes and enhance customer satisfaction
 Kanban is used to streamline project management process and track
task efficiency
 Boubyan uses Kanban to enhance collaboration communication
between team
 Gives broad board view
 Custom fields to add specific information to each task
 Customize status of task to track its progress

12. Services Design and production
Boubyan Personnel banking : -
Sharia compliant Accounts:
1. Everyday banking needs
2. Savings accounts for growing money
3. Investment accounts- wealth
management
4. Wakala Investment accounts, a Sharia-
compliant investment product
Cards :
Debit cards for ATM withdrawals in compliant
to Islamic financial principles
Financial service sharia compliant:
1. Personnel loan
2. Financial aid for automotive/housing/loan
Investment :
They provide Islamic bond investment

13. PCN
Process Change Notification
• Department identifies the change and prepares relevant
documents, outlining current process, proposed changes,
procedures and rational behind it.
• Assess impact to f change
• Staff training requirement
• Updates to technology
• Update of documentation
• Affect of department and team

14. Supply Chain – Private banking
Digital transaction – Private banking -Boubyan join in operation with SCF platform and provide customers with digital services -
creating invoices, requesting financing, settling and reconciling invoices efficiently. They leverage technology in their supply chain.
Management
Unlock working capital – improving cash conversion cycle - Software provide opportunity to customers with private banking
accounts to better manage their balance. At the same time it enhances in financial reporting for individuals.
Smart Supply Chain Finance – Smart SCF Platform
Enhanced efficiency and security - Boubyan has well optimize supply chain facilitated by their technology platform which gives
their consumers smoother back office operation for private banking clients. It resulted in faster transaction process, minimize
errors and lower service fees for customers.
Maintained strong security measures within supply chain - Boubyan has enhanced overall security for private banking
accounts and financial data.

15. “Achieving excellence in everything we do. Fulfilling
lives and driving prosperity for people.
Fostering creativity and innovation in the products and services
we offer and in the way we work” (www.boubyan.com)
MISSION
OPERATION
 Boubyan Bank’s business model of bank emphasis on
implementing innovative digital electronic banking services
– first time in Kuwait
 Focus to be leading Islamic bank excels - innovating top-
tier financial and digital solutions.
 “Provide innovative financial solutions and
outstanding digital experiences to help our
customers fulfill their life ambitions” -
(www.warba.com)
 “Provide our staff with a rewarding work
environment and nurture high-quality talent” -
(www.warba.com)
 “Deliver sustainable profitability for our
shareholders ” - (www.warba.com)
MISSION & OPERATION
Warba
Boubyan
OPERATION
 Mission statements is not clearly defined. It goes in every direction.
There are many goals which wont catch customers or employees
goal
 It is not aligned with their core value
MISSION
 Warba needs to focus on having a very straightforward mission which is very easy to understand
 Their mission should help them to focus towards attaining their strategic goals.

16. Quality Standards
Boubyan
• Boubyan Bank has been awarded - ISO 9001:2015 International
Quality Management System certification
• It has been awarded –”The Best Islamic Digital Bank… Globally,
Regionally, and Locally” - in 2023
• Displaying excellence in digital banking services, operational
efficiency and customer experience
• Innovative solution and excellent customer service
• Initiatives towards social responsibility
• World's Best Islamic Bank for CSR Award for 2023
• The World’s Best Islamic Structured Products House -2023
• Best Social Humanitarian Initiative - Noor Boubyan
• ISO 9001:2015 International Quality Management System
Certification
• The Tier III Gold Certification of Operational Sustainability
• ISO 9001:2015 fob rmanagement system QMS
Global Group
• Most Sustainable Bank in Kuwait – 2023
• Three elite quality recognition awards from
J.P. Morgan -2024
• Distinguished Achievement in Digital
Innovation -2019
Warba
 Warba does comply with international standards by lacks in usage of latest
tools and technology which would give it a competitive edge
 They need to implement more innovative method in their operation to
increase sales and build strong presence

17. Triple bottom
Line
Warba Boubyan
 34% reduction in green gas omissions. Consumers are displaying
interest in supporting companies that give importance to social
and environmental responsibilities. It has enhanced brand
image and reputation in the market.
 27% Increase in Boubyan’s local procurement expenditure which
has strengthened country's local economy.
 Boubyan’s developed Lean projects by 21% by enhancing accuracy
in their operation, streamlining the process, minimizing the
errors and quicker account opening process.
 Zero incidents reported of employee discrimination and
harassment. TBL has attracted as magnet attracting employees
who are passionate about sustainability and social good.
 Msa3ed application overall happiness scores -87%
 2.33K employees with turnover +2.96%. TBL has supported in
attracting top talent and retaining them at the same time.
 80% of employees give positive feedback making it desired
employer in local market
 Transparency and accountability in operation which has
 648 employees
 Contributed 10 million KD during pandemic
 Launched campaign on dangers of breast cancer
in October 2022
 Special Services for the Deaf and Voice Muted
– 2020
 Limited online advertising experience
 No real-time relationship with online
influencer
 86.06 % employee retention rate
 362.5kg paper saved - 2022
 CHG emission rate 8.85%
 Warba needs to make more effort and bring changes in their
operation which will reduce their green gas omissions
 Warba needs to work more on implementing lean practice in their
operations
 They need to increase their online advertising

18. Strategies competitive
advantage
BOUBYAN
• Product bundling – targeting high end
consumer
• Uses differentiation strategy - better
profit margin – create brand loyalty
• Growth of their private banking service
is medium in market
• Work on increasing product margin
• Attract customers who have financial
needs
• Delivering premier services for high end
customers
Warba – private
banking
• Access to latest and advanced technology
in field of private banking
• Cost leadership they offer different
service at an attractive price rage.
Facilitating higher margins in private
banking services
• Dedicated relationship manager who
provides advice on private banking
offering wide options for investments
• Optimize operational process by using
latest AI tools and soft wares in handling
private banking customers and attending to
their queries
• Improved financial security by providing
transaction limits for private banking
consumers
• Enhanced security services provided for
private banking customers with higher
fees which has enhanced boubyan financial
security
 Warba needs to start implement latest and advance
technology in its operation
 It has to work on building strong brand reputation in
Kuwait market

19. Ability to retain top skilled
employees – ease of access to
accommodation and transport
Clear goal for future growth and
expansion
Enhanced customer engagement rate
Focus on high potential areas
Optimize resource
allocation
Enhanced operational efficiency
LOCATION OF
STRATEGIES
Warba
Boubyan
Enhanced access to customers
Access to skilled workforce
Provide more favourable work
environment
Lower overall business cost
 Warba needs to work on enhancing their access to be available to customer at all time
 Warba needs to work on employing best skilled professionals to enhance their growth

20. QUALITY
CONTROL
• Continuous improvement in quality
of service
• Constant presentation of latest
technology tool
• Effective operation management
team
• 65% of work is paperless
• Real-time data reporting
Warba Boubyan
• Enhance employee performance
• Constant audits to remove gaps
• Real time data update
• Reduce in variation of operational process
 Warba needs to implement latest tools and software to improve the
quality of their service
 Warba needs to incorporate AI and machine learning in their operation
to close the gaps in their operation

21.  Boubyan has very clear mission statement - reflection in their operation. But
Warba mission statement - many goals and no define strategy that leads towards
achievement
 Warba Bank need to use combination of advance forecasting techniques like
Boubyan to gain valuable insight about market condition and take better
strategic decision proactively
 Warba needs to work on implementing smart supply change finance software in their
operation . It needs to move with advance of technology
 Warba needs to use latest advance technology and machine learning to sustain the
competition of industry
 Warba needs to take lot of initiatives towards CSR activities in the market
CONCLUSION

22. THANK
YOU

23. Resources
I. Kilic, R. and Erkayman, B. (2021) ‘A simulation approach for transition to JIT production system’, International Journal of Simulation
Modelling, 20(3), pp. 489–500. doi:10.2507/ijsimm20-3-566.
II. Lizarralde Aiastui, A., Apaolaza Perez de Eulate, U. and Mediavilla Guisasola, M. (2020) ‘A strategic approach for bottleneck identification in
make-to-order environments: A drum-buffer-rope action research based case study’, Journal of Industrial Engineering and Management,
13(1), pp. 18–37. doi:10.3926/jiem.2868.
III. Boubyan Admin (2018) Events, Boubyan Bank. Available at: https://boubyan.bankboubyan.com/en/explore-boubyan/events/ (Accessed: 25
March 2024).
IV. WarbaAdmin tea, (2017) Profile, vision, mission, retail banking branches, ‫وربة‬ ‫بنك‬
. Available at: https://www.warbabank.com/english/annual-
report/home/profile-vision-mission (Accessed: 25 March 2024).
V. Munyaka, J.-C.B. and Yadavalli, S.V. (2022) ‘Inventory management concepts and implementations: A systematic review’, South African
Journal of Industrial Engineering, 32(2), pp. 15–36. doi:10.7166/33-2-2527
VI. Browning, T., Kumar, M., Sanders, N., Sodhi, M.S., Thürer, M. and Tortorella, G.L. (2023) From supply chain risk to system-wide disruptions:
research opportunities in forecasting, risk management and product design. International Journal of Operations & Production
Management, 43(12), pp.1841-1858.