PROPER COMMUNICATION SKILLS BETWEEN STAFF.

1. EFFECTIVECOMMUNICATIONSKILLS
What is communication?
Communication is simply a two way process in which weshare ideas, information
or sometimes transmitting verbalor non-verbaltransactions.
If there is healthy Effective communication among staff { tem members } than
there would be productiverelationship among them ., which in return creats
healthy working atmosphere.
Good & healthy communication is always the reason of one’s success & poor
communication is the reason of failure .
It clearly indicatedthat communicationappears tobe the key to any teams
success .
We communicate to :
Get information
Praiseother team member for his efforts.
Get feedback
Sell our products
Greet our guests
Etc.
Features of effective communication:
1} actively listening.
2} eye contact
3} posture.
4} simple language .

2. 5} questioning skills .
Barriers of communication :
Noise
Inappropriatemedium
Emotions.
Languagedifferences.
Poor listening skills.
Use of jargon.
Assumptions.
Selective listening .
Process of communication:
Medium
Sender barrier receiver
Feedback
This communication chart indicated that there should or we should always have
face to face communication & avoid the barrier { i.e. 3 party } . to have effective
communication link in an organization . with such kind of effective
communication its healthy for the organization & for the team members as there
will be healthy working atmosphere.
70 % of mistakes at any work place are direct result of poor communication .

3. As workplaces becomemore diverse, the need to communicate properly
becomes moreimportant.
What are the root causes of poor communication:
1} fear
2} missligned expectations .
3} confussion.
4} loss of momentum.
5} dissatisfaction.
6} lack of commitment.
7} unconscious incompetence.
Essentials of communications do’s :
1} proper eye contact.
2} active listening .
3} keep it short& simple .
4} avoid interrupting .
5} appropriatefacial expressions .
6} exhibit affirmativehead nods .
Don’ts :
1} do not speak too fastor too slow.
2} do not interruptthe speaker.

4. 3} do not assumethat everyonehas understood.
Before communicating on any sensitive issue….. ask yourself ?
What is the basic purposeor aim of my communication .
Who will receive it ?
What is the likely attitude of the listener ?
How much did he needs to know ?
Is my timing right ?
What is the main subject?
Are the major points cleared ?
Listening :
Listening is the ability to accurately receive and interpret messages in the
communication process.
Listening is key to all effective communication in an organization , withoutthe
ability to listen effectively messages are easily misunderstood –in this the
communication breaks down and the sender of the messagecan easily become
frustrated or irritated.
good listening skills can lead to:
1} better customer satisfaction,
2} greater productivity with fewer mistakes.
3} increased sharing of information that in turn can lead to more creative and
innovative work.

5. 9 principles of listening :
1} stop talking .
2} prepareyourself to listen .
3} removedistructions .
4 } emphasize .
5} be patient .
6} avoid personal pre judice .
7 } listentothe tone .
9} watch for the non verbal communication.