RIGHT KIND OF ATTITUDE FOR CUSTOMER SERVICE.

1. ATTITUDE IS EVERYTHING
THE ICEBERG :
HOW MUCH DO YOU SEE OF AN ICEBERG ?.
ONLY 10 % OF ANY ICEBERG IS VISIBLETO ALL OF US , REST 90 % IS BELOW SEA
LEVEL.
THE ICEBERG PHENOMENA IS ALSO APPLICABLEFOR HUMANBEINGS .
Knowledge & skills
KNOWNTO OTHERS SEA LEVEL.
UNKNOWNTO OTHERS
ATTITUDE

2. INOTHER WORDS :
BEHAVIOUR
KNOWNTO OTHERS SEA LEVEL
UNKNOWNTO OTHERS
VALUE,STANDARD,JUDGEMENTS
ATTITUDE
MOTIVES , ETHICS , BELIEFS.
THIS ATTITUDEHAS ANIMPACTONOUR BRHAVIOUR, WHICH DRASTICALLY
CHANGES TO NEGETIVITY.
SIMPLEFORMULA FOR SUCCESS :
WHATMAKES OURLIFE 100 %
LET EACH LETTER OF THE ALPHAPATIC HAS A VALUE TO ITS SEQUENCE OF THE ALPHABETICAL
ORDER .
A 1 B 2 C 3 D 4 E 5 F 6 G 7 H 8 I 9
J 10 K 11 L 12 M 13 N 14 O 15 P 16 Q 17 R 18

3. S 19 T 20 U 21 V 22 W 23
X 24 Y 25 Z 26.
SKILLS
S K I L L S
19
11 9 12 12 19
SKILLS = 82
KNOWLEDGE:
K N O W L E D G E
11 14 15 23 12 5 4 7 5
KNOWLEDGE : 96.
HARD WORK :
H A R D W O R K
8 1 12 4 23 15 18 11
HARD WORK = 98
ATTITUDE :

4. A T T I T U D E
1 20 20 9 20 21 4 5
ATTITUDE = 100
YOU INFLUENCE PEOPLE WITHIN THE FIRST 3 – 7 SECONDS .
THE CAN DO ATTITUDE :
YOU CAN DO EVERYTHING , BUT NOT AT ONCE .
YOU CAN DO EVERYTHING , IF ITS IMPORTANT FOR YOU TO DO.
YOU CAN DO EVERYTHING , BUT YOU MAY NOT BE THE BEST AT EVERYTHING .
YOU CAN DO EVERYTHING , BUT THERE MAY BE LIMITATIONS .
YOU CAN DO EVERYTHING , BUT YOU MAY NEED HELP.
A POSITIVE THOUGHT IS THE SPEED OF POSITIVE RESULT.
IF YOU DON’T LIKE SOMETHING , CHANGE IT, IF YOU CANT CHANGE IT , CHANGE YOUR
ATTITUDE , DON’T COMPLAIN.
THE MOST SIGNIFICANT CHANGE IN PERSONS LIFE IS CHANGE OF ATTITUDE , RIGHT ATTITUDE
PRODUCES RIGHT ACTION.
THERE IS BETTER WAY OF EVERYTHING , FIND IT .
A POSITIVE ATTITUDE IS NOT A DESTINATION , IT’S A WAY OF LIFE .
THE DIFFERENCE BETWEEN A SUCCESSFUL AND OTHERS IS NOT LACK OF KNOWLEDGE , ITS
LACK OF RIGHT ATTITUDE.
A MAN WITH CONFIDENCE WITH HIMSELF , GAIN CONFIDENCE OF OTHERS.
A POSITIVE ATTITUDE CREATS A CHAIN REACTION OF POSITIVE THOUGHTS.
A RIGHT ATTITUDE IS THE FUEL OF PROGRESS & GROWTH.

5. FORGIVE OTHERS & YOU WILL BE FORGIVEN.
THE BEST WAY TO PREDICT YOUR FUTURE
IS
TO CREAT IT
&
TO CONTROL IT .
“ NEVER BE AFRAID TO TRY SOMETHING NEW , AMATEURE BULID THE ARK , PROFESSIONALS
BUILD THE TITANIC .”
10 THINGS A POSITIVE ATTITUDE AC DO AT THE WORK PLACE .
1. Bring you career success: Who is more likely to be retained or get promoted? Those who
think positively and get results or those who constantly complain and say something isn’t
their job?
2. Bring you stress reduction: You feel stressed when you see events or situations as
stressful. Change your perception to something more positive and the stressful feelings
will go away. Try asking yourself how you can make something easier or more enjoyable.
3. Less sick days and better productivity: Stress can have a seriously negative impact on your
health. If you can reduce your stress, you’ll enjoy better health, less sick days, and better
productivity.
4. Improve customer relations: Customers would rather deal with someone positive.
5. Become an attitude leader: Be a good example of having a positive attitude in the
workplace. Set goals and ask for people’s support in achieving them. Take a positive
attitude approach to achieving those goals and to overcoming challenges. Your attitude
and enthusiasm will spread throughout your workplace. A positive attitude is just as
infectious as a negative one.
6. Improve the attitude of otheremployees – your boss will notice: As I said, positive
attitudes are infectious. Even if you’re an employee you can help create a positive attitude
in the workplace by being the change you want to see. Refuse to participate in negative
conversations. When you’re in a meeting or when you encounter a challenge, instead of
dwelling on whose fault it is or on the challenge itself, steer the conversation to focus on
how the issue can be overcome. You might seem a bit odd to others at first, but your
attitude will begin to affect change. Keep at it and keep focused on your goal of affecting

6. change. Soon people will be drawn to you because they can’t help but like being in the
company of somebody positive. And soon the attitude will spread throughout the
workplace. Or at the very least, those who insist on staying negative won’t bother you
anymore because they know you won’t entertain their negativity.
7. Improve teamwork: Teams are much more effective when the members are united in
overcoming challenges and figuring out how they can achieve their objectives, rather than
dwelling on all the problems and obstacles that stand in their way.
8. Improve motivation for yourself and others: If you have a positive attitude about
achieving goals and success in general, you will be much more motivated to take action. If
you look at what you would like to accomplish and you see only the obstacles, your
motivation diminishes pretty quickly. Ask yourself what might spur you to action.
9. Improve decision-making and overcome challenges: See challenges as opportunities to
grow and become better.
10. Improve Interpersonal Relations: People like positive people. They’re automatically drawn
to a pleasant and upbeat demeanor. Your business and personal relationships will
definitely improve when you employ a positive attitude. These are also techniques you can
use to help improve other people’s reaction and attitude toward you.
“The greatest discovery of my generation is that a human being can alter his life by altering
his attitudes.”