1. AGENDA
What is communication?
What is effective communication?
Principles of effective communication
Barrier to communication
Importance of communication at workplace
1
Day

2. Expectation Setting
Pledge to use English as the language of communication throughout the session and
afterwards.
Active participation in all
activities and discussions.
Think and then speak-
slowly, loudly and clearly.

3. Communications is not “Rocket Science”, instead its an “Art”.
What is communication?
The process of communication is what allows us to interact with other people; without it, we
would be unable to share knowledge or experience with anything outside of ourselves.
Common form of communication including speaking, writing, gestures, touch and broadcasting.

4. Communication Advantages
Better understand what others are
saying
Enhance Relationship
Reduce stress
Better understand how to get your
message across
Save time and money
Increase Productivity

5. What is Effective Communication
Effective Communication is the communication which produces intended or desired results
Sending the right message to the
right person
Is a two-way information sharing
process
Combines a set of skills including
Nonverbal Communication
Engaged Listening
Managing stress in the moment
Ability to communicate assertively
Psychology of the people you
are interacting with

6. What makes communication effective?
Make the message : Attractive Brief & Clear
Frame message according to the capability of
the receiver.
Eye contact should be maintained
Rate of speech
Create rapport with the receiver
Select appropriate channel
Encourage listening & feedback
Use concrete words
Meaningful Content
SENDER RECEIVER
Blend of verbal and non-verbal
communication
Avoid communicating in extreme emotional states

7. Uses of Effective Communication
To understand a person or situation in a better way
Enables us to solve the differences, build trust and respect in the organization
Helps us in decision making
Connect well with kids, spouse, boss, colleagues etc
Resolve problems with both’s point of view

8. Principles of Effective Communication
Remember that we are constantly communicating our feelings and attitude Non verbally
Record important data
Do not confuse assumption with
facts
Information has to be shared in
order to be used
Break down information into
essentials
Make sure the message is received
and understood
Showing is often more effective
than telling
Whenever possible use two way
communication
Dont expect everyone to interpret
the same data the same way

9. Guidelines for Effective Communication
The 7Cs of Effective Business Communication
Conciseness
2
Clarity
3 4
Correctness
5
Consideration
6
Courtesy
7
Concreteness
1
Completeness

10. Guidelines for Effective Communication
The information conveyed in the message should be complete for the
communication to be effective.
The sender must take into consideration the receiver’s mind set and convey
the message accordingly
Complete communication enhances the reputation of the organization
Complete information always gives additional information wherever required,
it leaves no question in the minds of the receiver
Complete information helps in better decision making as it serves all the
desired and crucial information
Complete information persuades the audience
1
Completeness

11. Guidelines for Effective Communication
Conciseness
2
Conciseness means communicating what you want to convey in least possible
words
Concise communication provides short and essential message in limited
words
Concise message is more appealing and comprehensive to the audience
Concise messages are non repetitive in nature
Conciseness is a necessity for effective communication

12. Guidelines for Effective Communication
Clarity
3
Clarity implies emphasizing on a specific goal or objective at a time, rather
than trying to move away from track.
Clarity helps to understand the message easily
Complete clarity of thoughts and ideas enhances the meaning of message
Clarity comes with the use of exact, appropriate and concrete words

13. Guidelines for Effective Communication
4
Correctness
Correctness in the communication implies that the correct information is
conveyed through message.
Correct information includes the precision and accurateness of facts and
figures used in the message.
Free from grammatical errors and use of appropriate and correct language.
Correct communication boosts up the confidence level of the sender
Correct information has greater impact on the audience.

14. Guidelines for Effective Communication
5
Consideration
Effective communication must take audience into consideration by knowing
the viewpoints, background, mindset, educational level, etc.
Consideration ensures that the self respect of the audience is maintained and
their emotions are not harmed.
Consider the needs and requirements of the audience to achieve effective
communication
Consideration implies ‘stepping into the shoes of others’

15. Guidelines for Effective Communication
Courtesy is not at all bias in nature.
6
Courtesy
Courtesy means being polite, kind, judicious, enthusiastic and convincing
Courtesy is an important element of effective communication
Courtesy reflects the nature and character of the sender of the message
It is the same as give respect and then expect the same.

16. Guidelines for Effective Communication
7
Concreteness
Concrete communication implies being particular and clear rather being
fuzzy and general
Concrete communication shows good level of confidence.
Concrete information helps to strengthen the reputation of the organization.
Concrete information cannot be misinterpreted.

17. Barriers to Communication
Semantic
Badly Expressed Message
Symbols orWords with Different Meanings
FaultyTranslation
Unclarified Assumptions
Technical Jargon
Body Language and Gesture Decoding
Premature Evaluation
Lack of Attention
Loss byTransmission and Poor Retention
Distrust of communication
Undue reliance on the written word
Failure to communicate
Organisational Policies
Rules and Regulations
Status relation
Complexity in Organisational Structure
Organisational Facilities
Barriers Related to Superiors
Fear of Challenge of Authority
Lack of Confidence in Subordinates
Barriers Related to Subordinates
Unwillingness to Communicate
Lack of Proper Incentive
Psychological / Emotional
PersonalOrganizational

18. Over Coming the Barriers
Summarizing what has been said
Effective Questions
Seeking Participation
Checking for understanding
Simple words
Body Language
(smile, eye contact, gestures, tone)
Cultural Sensitivity
Connecting with the audience

19. Importance of Communication at Workplace
Communication is the means through
which delegation and decentralization of
authority is successfully accomplished in an
organization.
Communication helps employees to understand
their role clearly and perform effectively.
Keep expectations in check
Helps in achieving co-ordination and mutual
understanding which leads to increased
productivity.
Optimum Productivity
Communication improves managerial efficiency
and ensures cooperation of the staff.
Eliminates Conflicts
Effective communication helps in molding
attitudes and building up employees morale
Work Satisfaction

20. The
END !!