This document contains a resume for Aarisha A Sayyed. It includes her personal details, educational qualifications, work experience as an MIS Executive at three companies (Nirmal Lifestyle Ltd, e-Nxt Financials Limited, and HDFC Bank Ltd), and qualifications. Her work experience involved tasks like data entry, report generation, portfolio management, and lead generation and conversion. She has qualifications in MS-CIT, Tally, DTP, and MS Office programs.

1. ADDRESS:
Niraj City,
‘C’ Type, Room No-204
Behind Godrej Park,
Brave Village
Kalyan (W) 421301
E –Mail:
guravkalpana@yahoo.com
aarishasayyed@gmail.com
CONTACT NO. :
(Mob.) 09819193208
PERSONAL DATA:
Date of Birth:
21 June 1984
Gender:
Female
Nationality:
Indian
Marital Status:
Married
Languages Known:
English,Hindi,Marathi
Strengths:
 Positive attitude
 Self-motivated
 Interest&willingness tolearn
SUMMARY:
I can take up any responsibility and complete the given work successfully.
I believe that my commitment and hard work, enthusiastic to face challenges in life will never
fail me.
Organizational Experience:
Nirmal Lifestyle Ltd (Real Estate)
Designation: MIS Executive
Duration: (Dec 2013 – Till Date)
PROFILE:
 Handling customer Booking, Transfer & Cancellation documentation
 Data Entry: Customer visit entry done for Kalyan Project Visitor data
updating; Booking customer details entry done for all project; Exhibition
visitor data preparation
 Booking form Status updating: Follow up with every sales person for
booking form submission, Update cancellation and transfer cases
 Co ordination : Coordinate with every sales executive to capture visit,
booking database, follow up customer database on daily basis;
Cancellation of booking details prepared; Coordinate with Receptionist
and hostages about visitor details confirmation.
 Collection: Update on daily basis Kalyan all project collection details in
master file
 Follow up with every sales persons for Expected collection
 Preparing customer payment receipt
 Report: Visit, Booking & Cancellation Report; Sales Executive Report;
Channel Partner Report; Booked Value Project wise report.
 Capture all the information from visitor/exhibition/website and maintain
reports to helpful everyone for playing strategic role and implementation
in business plan.
 Customer Collection data updating/Follow up with all executive for
expected visit data/Preparation yearly or monthly booking or cancellation
report.
 Update booking availability master file on daily basis
AARISHA ASHFAQH SAYYED

2. Work Experience: 2
e-Nxt Financials Limited ( A TATA Enterprise - BPO)
Designation: MIS Executive
Duration: (Sep2010 – Sep 2013)
PROFILE:
Handling the Collection of TCFSL - Corporate Finance:-
 Handling Bucket 0 – 4 Portfolios for Pan India
 Solely handling All BKT Report for call centers daily activity to provide
required reports (daily closing OD Report , Region wise Collection, State
wise Collection, Call center performance report, Login Report, Daily
agent wise performance report, State wise Allocation For PAN India,
Field OD Report,
 Taking care of the escalated Customers & following with the Pan India
CRE’s with the pickup leads generated by the agents on a daily basis
 Environment, handling many tasks simultaneously & giving feedback to
agents & senior agents for their performance. "Monthly Reports - Making
power point presentation for monthly & weekly review
 Maintaining Data for quality team analysis
 Generating Agent Productivity Report.
 Updating Agency Feedback received on daily basis in Master & Unique
File.
 Preparing Daily Conversion & Monthly Comparison Report, Pickup DCR,
Maintain data to check Agency performance
 Maintaining Pickup MIS on Daily, Weekly & Monthly basis
 Making online report for client on their daily requirement
 Maintaining Data for quality team of Pick-up analysis
 Highlighting any issues and corresponding improvement contingency
plans

3.  Addressing any reasons for client or end customer dissatisfaction and
creating control measures to eliminate the same in the future
 Giving weekly and monthly review to the Manager – Voice Support
Services
 Doing research on the entire dump for twice in a month and doing case
note analysis on monthly basis to ensure whatever the agents had
disposed is been perfect and to identify the defects made by the agents
 Involved in Billing & collection of various clients, maintenance of daily
weekly and monthly trackers.
 Introduced varies online report for completing the project on agreed TAT
which increases the VOC score
 Implementation of SAGE CRMfor CEQ & Cross Sale activity for varies
projects across the center

Handling the TATA Motors Finance Limited CV & PC Processes:-
 Generating Leads from the TMFSL SMS campaign and giving them various
schemes and discounts for the vehicle finance from TMFSL
 Generating Agent Productivity Report.
 Updating Agency Feedback received on daily basis in Master & Unique
File.
 Preparing Daily Lead Conversion & Monthly Comparison Report, Lead
converted into Sale, Maintain data to check Agency performance
 Maintaining Lead Pickup MIS on Daily, Weekly & Monthly basis
 Making online report for client on their daily requirement
 Maintaining Data for quality team of Lead analysis
 Giving weekly and monthly review to the Manager – Voice Support
Services
 Following with the Agents to visit the customer places & achieving the
weekly and monthly set targets given by the management & Motivate
team to work efficiently without direct supervision in busy.

4. Handling the TML - Refinance
 Generating Agent Productivity Report.
 Updating Agency Feedback received on daily basis in Master & Unique
File.
 Preparing Daily Lead Conversion
 Maintaining Lead Pickup MIS on Daily basis
 Making online report for client on their daily requirement
 Maintaining Data for quality team of Lead analysis
 Giving weekly and monthly review to the Manager – Voice Support
Services
 Carried out various pre & post analysis for better conversion of sales lead
generated
 Rolled out BPMS for performance tracking & adding value to the
customer satisfaction
WORK EXPERIENCE: 1
HDFCA BANKLTD
Designation: MIS Executive
Duration: (Oct 2007 – Sep2010)
PROFILE:
Portfolio Management
 Financial List – List of customer’s races as at last day of privies month with last
AQB for last 2 quarters AMB last 2 months contact details &
programmer eligibility.
 Product Holding – List of Products/income held by customer/groups to held
identify cross sell opportunities.
 Eligible – Identify customer/groups eligible for the program.
Portfolio Indicators
 Liability Report – Also provided in retail MIS to track liability movement for
RM/PB.

5.  STP – Gives snapshot of the sales into portfolio done by a RM/PB in the
month to customer, with a product wise break up.
 Score Card – Analysis to RM/PB performances quant plan.
 Portfolio Analysis - Analysis of portfolio on size, profitability, movement &
product penetration.
 Customer to Group (CTG) - Only primary cuts ids maintaining product level
mandatory balances will be considered for benchmark CTG.
 Sales into the portfolio - Is no of unit sales made to respective customer in
portfolio.
 Unique Groups sold - Is to cross sell any product in each of group at least
once
EDUCATIONAL QUALIFICATIONS:
HSC from Mumbai University in 2003
B.A from Mumbai University in 2006
OTHER QUALIFICATIONS:
 MS – CIT Passed With Distinction
 Tally 7.2, 6.3 Passed
 Basic Knowledge Of DTP
 MS Office Knowledge of Word, Excel (Vlookup, Pivot Table), Power Point, MS Office Access also.
DATE:
PLACE:
(Aarisha A Sayyed)