1. NAVEEN KUMAR. D. L
: +91-9886693795
: naveen.kr.dl@gmail.com - Bangalore-INDIA
: in.linkedin.com/in/naveenkrdl
A multi-faceted professional with expertise in understanding operational & front line nature of the job in IT-ES,
Telecom & Finance solutions and prioritizing various tasks & deliverable as required by customers & management
Seeking challenging assignments in Finance Control/Client Servicing/Project and Operations Management
with an organization of repute, preferably in IT / Finance sector/ ITES.
PROFILE SUMMARY
 A dynamic professional having experience in Finance Control, Client Servicing, Operations Management
and Project/Program Management.
 Distinction of handling Telecom operators payments & processor operations and managing e2e Mobile
Advertiser & Publisher Merchant Account Launch; pivotal in tracking expenses to avoid the revenue leakage &
reconciled all old invoices to fix the discrepancies
 Insightful experience in designing and managing overall functions for executing programs involving project
scoping, estimation, initiating, risk governance, human resource mobilization, structured communication,
management reporting & reviews within cost & time parameters.
 Pivotal in monitoring order processing & credit clearance and settlement of all payments on timely basis
without any errors as per company’s credit policy.
 Demonstrated acumen in escalating business progressively by undertaking strategic initiatives through
operational excellence, thought leadership and harmonizing organizational competencies
 Skilled in streamlining business Operation processes, accomplishing continuous improvement and
ensuring optimization of process parameters, budgeting & forecasting of the marketing team and lead
management; skilled in handling financial clearing, data clearing.
 Proficient in interfacing with multiple clients on service delivery & operational excellence and supporting
them in translating business needs into effective functional requirements. Excellent leader with
distinguished abilities in coordinating with various hierarchies in an organization as well as directing &
motivating large cross-functional teams and evaluating performances
Skill Set
- Operation Management - Financial / Data Clearing
- Client Servicing - Project / Program Management
- Product Management - Process Management
- Marketing Operations - Account Management
- Team Leadership - Quality Compliance
ORGANIZATIONAL EXPERIENCE
Jun’14 –till date with U-Customer Solutions, Bangalore as Manager - Client Services
(Outsourced to Simplilearn Soln pvt ltd)
Key Result Areas:
 Overseeing Payment Operations entailing invoicing, reconciliation and settlement as per cycle
 Handling program management functions and managing vendors for new & existing course launches
 Planned and Executed Projects like BTL campaign, Refer and Earn Engagement Program, Drip and email
marketing to increase leads and revenue.
 Ensuring revenue management and involved in expenses tracking & calculations; looking after budgeting
& forecasting for online marketing
o Accountable for: Partner and lead Management, involving affiliates for CPL & CPA
o Postings of business events in free classified & event sites
o Managing feedback process operations for B2C & B2B and mystery shopping
 Managing creative and content inventory and responsible for branding & PR tracking
Accomplishments:
 Distinction of setting up complete marketing operations involving regular processes with clear road maps& results
 Merit of defining monthly settlement cycle to streamline the Payments Process; implemented Voice of
Customer Process to have genuine feedback after the programs Played a stellar role in avoiding Huge Revenue
leakage by efficient management ofaffiliates & vendors having lower ROI.

2. May’11 – Jun’14 with INMOBI, Bangalore as Assistant Manager - Market place Operations
[Role: Global payments and Business Operations]
 Key Result Areas: Managed the Global Payment Operations for worldwide InMobi payment platform ‘Smart Pay’
• Settlement and Reconciliation of mobile commerce transactions through Operator billing
• Product pricing and client Pay-outs,
• New country launches and processor operations
• Merchant on-boarding, Operator/aggregator provisioning, UAT and Merchant operations management
• MIS reporting and Financial closures,
• Establishing Customer support unit and change management.
 Key Person in Handling “Metaflow” transition Project to integrate all their Apps (Advertiser and Publish)
with InMobi’s Merchant UI.
 Headed Ad-operations Team, supervised the quality and TAT/SLA of daily publisher (site) and ad approvals in
compliance with the content guidelines
 Worked on projects like Competitive pricing Analysis to figure out the other Ad networks pricing info with
Tier 1 Publishers/advertisers, to define metrics for creative sampling, interactive labeling (Android & iPhone) &
quality metrics for mobile apps.
 Planning and executing innovative pricing models (CPC, CPM, CPA, CPL, CPI and CPD) to increase the
conversions for the clients using INMOBI Ad Tracker and App Publish products
 Assessed segment wise (country & category) traffic movement.
 Maintaining the history & publishing the detailed action reports on the inflow of approvals and service tickets;
managed top publishers and advertisers daily report
 Developing positive relationships with potential clients, establishing a feasible rev share model and developing
solutions based on increased ECPM.Ensured business development and lead management with Partner and
Sales Managers
 Conducted analysis to figure out the daily revenue increase or drop, considering various parameters like FR,
CPC, CTR, Net/Gross eCPM.
 Interfaced with Campaign Managers for better understanding of the daily burn and assisted them with the
necessary reports to serve the clients in a better way
Accomplishments:
 Distinction of developing PRD for settlement engine and functioned as part of the winning team “Simplify” for
the Hack Day in developing an internal simplified format for reading & loading the merchant payment reports
in the DB
 Significantly set up GBO Team and Site Approval Process, SOP & Overall Revenue Governance for one of the
major line of business for Smart Pay
 Merit of analyzing the business contract documents & developing an operational model to stream line the process
 Proactively implemented global financial system & application for newly setup accounts
Jul’07 – Apr’11 with Mach India Pvt. Ltd. (Currently STARHOMEMACH), Bangalore as Sr. Client
Service Manager and Sr. FA.
Key Result Areas:
 Led 17 Global Telecom Operators and a team of 15 members
 Imparted training to the clients on the tools (Mach Smart, Mach Portal, Hobbit, Ultra Edit and Tap3 Editor)
for supporting the data clearing
 Monitored the clients with the responsibility to handle their daily service requirements such as invoicing,
reconciliation, monthly settlement cycle operators as per roaming agreements, credit control, (intra debt) &
solving inter-operator settlement discrepancies, cash allocation and reporting
 Conducted financial checks for investigating the payments received & paid and invoicing (MFS); assessed,
investigated & decided to issue credit & debit notes for the technical errors in loading of roaming data in MDS
 Provided the Management Reports, Indicative Net Report, Bilateral Summary Reports, Final Net Reports,
Invoice Receipt Chase Reports, Collection Report, Invoice Sent Out & Summary Report, Advance Payment
Notification Report, etc. as per finance & control standards
 Developed & maintained VAS reports (MI, IUI, Cycle Detail Report, Amount Receivable Report & Amount
Payable Report) of different clients from Europe, Asia & Africa along with the management of Funds in their
roaming Deutsche Bank, INVIK and JP Morgan Accounts
 Ensured verification and monitoring of reports like DFD, TAP Creation, PSR & checking PSR
 Managed exchange rates of clients of other data clearing houses; accepted or rejected RAP depending on the
status or content of the file
 Responsible for clearing the TAP / RAP file errors, file analysis and updating the AA14, IR21 & RAEX as per the
GSM standards
 Liaised with SAM, DM & CS Team and that the delivery is made as per the roaming agreement of GSMA
standards b/w MACH & clients
 Held regular meetings with the SAMs, IM & Product/Process/Data Analysis to frame the strategies for churn
management of Global Telecom Operators

3.  Liaised with various other teams like IOT team, OS India, Technical Team, TAP RAP Team, Development,
Testing, Data Main & RMS and Implementation Team to close the service tickets raised by clients asking for
various information, services, corrections & update
 Accountable for Fixing up the link related to IP, VPN, FTP, SFTP & NRTRDE link along with operations, NRTRDE
and Net Team
Accomplishments:
 Proactively imparted transition training to 12 colleagues at Hyderabad branch for the launch of new CS-Global
Finance Team
 Distinction of handling successful Project of migrating the Global Operators to New one(1) Clear Platform
for FCH and project completion of value added services
 Ensured successful launch & implementation of new One Support Ticketing System from previous VMS
and Lotus Note Tickets; ensured saving of 1, 20,000 SDRs to MTN group telecom from getting old, thus
avoiding loss & revenue leakages.
 999 Debit Control and Netting Project for Intra-Operators to avoid the revenue leakage in form of huge
bank charges
 Received appreciation and acknowledged by Emtelnet and MTN Operator.
 Best Sr CSM consecutively for Feb and Mar-2010 for Highest CSAT.
PREVIOUS EXPERIENCE
Mar’05 – Jun’07 with ACCENTURE Finance Solutions, Bangalore as Senior Process Analyst
Service Order Management of Flyer Project, the Biggest ATM service provider in the world. Processing all the
Accounts in US EMILI tool as per the TAT. Generation of all backlog reports, process analysis and daily productivity
reports. Billings, disputes, cancellations, rejections and re-billing of NCR accounts in co-ordination with Sales and
Account Managers
Provided first-class support to a team of account and sales managers with the task of handling the daily operations
of 22 ARC connects. Oversaw a wide variety of functions including the reconciliation of cash and invoices, updates
on settlement overview reports. Audited the postings of post-paid and pre-paid transactions in POS/BP ,OM
and recorded in MS-access .Worked closely with the Sales Relationship Manager in resolving issues, managing
debt collection/Credit control and handling cash allocation, Migrations to post-paid, fresh booking, contact transfer.
Bill reworks for all rate plans having discrepancy and pending situations, Daily reports for credit control and
collections. Chased missing receipts and maintaining TAT.
Achievements:
 Ensured zero error process of Tier 1 accounts, thereby increasing CSAT, leading to high revenue &
transition of EMEA accounts
 Contributed in issuance of 50,000$ credit notes after validating the time stamps & customer
issues/concerns.
 Successfully closed 10,500 VAS posting errors.
 Executed White Belt Project of SOP for VAS Postings & CREDIT Control Process.
TECHNICAL PURVIEW
Packages: MS Office (Word/ Excel/ PowerPoint) MS Access & knowledge about SQL Queries
Tools: FCRM, FinnOne, I-View, POS, OmniDocs, Putty, Toad, Billing Process, Order Management,
EMILI, EOJ, SOM, ERP, Customer Database, Mach-Finance, VMS, MDS, O1 Clear, Mach
Portal & Smart, Smart Pay, WASPA, Merchant Database, Yoda, Admin Tool, Cosmos, etc.
ACADEMIC QUALIFICATIONS
 M.Com. (Financial Management) from Mysore Manasagangotri Karnataka State University
 Pursuing MBA (IBA) from Institute of Chartered Financial Analysts of India (ICFAI)
 XII from St. Philomena’s College, Mysore
CERTIFICATIONS
 Product, Operation Management & Six Sigma Courses from IACT.
 Software Testing Course from Times technologies.
 Movie Direction certified Course from Srushti-Part of IPTA (India People Theatre Association).
PERSONAL DETAILS
Passport #: M0421490 (Valid up to: 3-8-2024)
Address: No. 200,2nd
floors, Bhairaveshwara Krupa, 2nd Stage, 4th Main, 3rd Block, 17th D cross,
Basaveshwaranagar, WOC Road, BANGALORE - 560079
Languages Known: English, Kannada, Hindi, Telugu, Tamil and Malayalam