The document discusses effective listening and provides tips to improve listening skills. It defines listening as actively receiving, attending to, and assigning meaning to sounds. Effective listening involves absorbing information from the speaker, showing interest, and providing feedback. Some barriers to effective listening include forming judgments prematurely, distractions, and attributing one's own thoughts to the speaker. Tips provided to be an effective listener include facing the speaker, maintaining eye contact, avoiding distractions, focusing on the speaker, responding appropriately, keeping an open mind, engaging with questions, and observing non-verbal cues.

1. EFFECTIVE LISTENING
Ms. Sadhana Banerji
Asst.Professor
NDIM
We were given two ears but only one mouth, because listening is
twice as hard as talking."

2. FLOW OF PRESENTATION
1. What isListening?
2. Difference between Hearing & Listening.
3. What is Effective Listening?
4. Processof Listening.
5. Barriers to Effective Listening.
6. Tipsof Improving EffectiveListening.

4. DEFINITION
According to ANDREW WOVIN(1988)
• “Listening is the process of receiving,
attending to, and assigning meaning to
auralstimuli.”

5. LISTENING •Listening is receiving language
through the ears.
•Listening involves identifying the
sounds of speech and processing
them into words and sentences.
•When we listen, we use our ears to
receive individual sounds (letters,
stress, rhythm and pauses) and we
use our brain to convert these into
messages that mean something to
us.

6. DIFFERENCEBETWEEN LISTENING&
HEARING:
HEARING
• That the act of perceiving
sound and receiving sound
waves or vibrations through
yourear.
• It is passiveand involuntarily.
• It is the ability to perceive
sound by detecting
vibrations through an organ
such asthe ear
LISTENING
• The act of hearing a sound
and understanding what
you hear.
• It is active andvoluntarily
• It is a technique used in
communication which
requires a person to pay
attention to the speaker
and provide feedback

7. Example

8. EFFECTIVE LISTENING
Effective listening is actively absorbing the
information given to you by a speaker, showing
that you are listening and interested, and
providing feedback to the speaker so that he or
she knows the message was received

9. PROCESSOFLISTENING
Receiving
Understanding
RememberingEvolution
Responding
Cont…

11. BARRIERSTOEFFECTIVE LISTENING
1. forming a judgment or evaluation before we understand what
is being said.
2. making unjustified inferences about the meaning of what
is being said
3. attributing our own thoughts and ideas to the speaker
causing distortion
4. being inattentive
5. hearing what we wish to hear
6. fear of being changed ourselves
7. excessive talking

12. TIPS FOR EFFECTIVE LISTENING
Cont…
Facethespeaker
Maintaineye
contact
Minimize
external
distractions
Respond
appropriatelyto
show that you
understand
Focus solely on
what thespeaker
is saying
Minimize
internal
distractions
Keepanopen
mind

13. Cont…….
• Facethe speaker: Sit up straight or lean forwardslightly
to show your attentiveness through bodylanguage.
• Maintain eyecontact: Eyecontact show your interest

14. Cont…….
• Minimize external distractions: Turn off the TV.Put
down your book ormagazine.
• Minimize internal distractions: If your own
andthoughts keep horning in, simply let them go
continuously re-focus your attention on thespeaker.

15. Cont…….
• Focus solely on what the speaker is saying: Trynot
to think about what you are going to saynext.
• Respond appropriately to show
understand: Murmur (“uh-huh”
that you
and “um-
hmm”) and nod. Raise your eyebrows. Say
words suchas“Really,” “Interesting.”

16. Cont…….
• Keep an open mind: Wait until the speaker is finished
before deciding that you disagree. Try not to make
assumptions about what the speaker isthinking.
• Avoid letting the speaker: :Know how you handled a
similar situation.

17. Cont…….
• Engage yourself: Askquestions for clarification, but, once
again, wait until the speaker hasfinished.
• Be attentive but relax: Youcan look away now and then
and carry on like a normal person. The important thing is to
be attentive.

18. Cont…….
• Listen to the words and try to picture what the
speaker is saying: Allow your mind to create a mental
model of the informationbeing communicated.
• Ask question: When speaker finished speech then you ask
question sospeaker feel that you are goodlistener.

19. Cont…….
• Observe non verbal behavior: When speaker give
them speech you observe their non verbal behavior its
understand better.
• Signal encouragement: When speaker give speech you
encourage them with clap any otherway.