2. AFTER STUDYING THIS CHAPTER AND
LISTENING TO MY LECTUER,I HOPE THTAT
YOU WILL BE ABLE TO:
1. Define organizational behavior (OB).
2. Describe what managers do.
3. Explain the value of the systematic study of
OB.
4. List the major challenges and opportunities
for managers to use OB concepts.
5. Identify the contributions made by major
behavioral science disciplines to OB.
LEARNINGOBJECTIVES
3. 6. Describe why managers require a knowledge
of OB.
7. Explain the need for a contingency approach
to the study of OB.
LEARNINGOBJECTIVES(cont’d)
4. What Managers Do??
Managerial Activities
• Make decisions
• Allocate resources
• Direct activities of others
to attain goals
15. Effective Versus Successful Managerial
Activities (Luthans)
1. Traditional management
• Decision making, planning, and controlling
2. Communications
• Exchanging routine information and processing
paperwork
3. Human resource management
• Motivating, disciplining, managing conflict, staffing,
and training
4. Networking
• Socializing, politicking, and interacting with others
23. There Are Few Absolutes in OB
Contingency
Variablesx y
24. Challenges and Opportunity for OB
Responding to Globalization
Managing Workforce Diversity
Improving Quality and Productivity
Responding to the Labor Shortage
Improving Customer Service
25. Challenges and Opportunity for OB (cont’d)
1. Improving People Skills
2. Empowering People
3. Coping with “Temporariness”
4. Stimulation Innovation and Change
5. Helping Employees Balance Work/Life Conflicts
6. Improving Ethical Behavior