Effective communication skills

1. EFFECTIVE
COMMUNICATION SKILLS

2. TABLE OF CONTENTS
• WORDS
• TYPES OF SPEECHES
• 7 DEADLY SINS
• HAIL
• TUNE TO THE AUDIENCE
• WIIFM
• DOs AND DON’Ts
• TOOLBOX FOR IMPACTFUL SPEECH
• BODY LANGUAGE
• LISTENING
• GREAT ORATORS

3. WORDS
Words are singularly the
most powerful force
available to humanity.
We can choose to use this
force constructively with
words of encouragement,
or destructively using
words of despair.
Words have energy and
power with the ability to
help, to heal, to hinder, to
hurt, to harm, to humiliate
and to humble.

4. TYPES OF SPEECHES
PUBLICSPEAKING
• Public
speaking (somet
imes termed
oratory or
oration) is the
process or act of
performing a
presentation (a
speech) focused
around an
individual
directly speakin
g to a live
audience in a
structured,
deliberate
manner in order
to inform,
influence, or
entertain them.
LECTURE/DISCOURSE
• A lecture (from
the French
'lecture',
meaning
'reading'
[process]) is an
oral presentation
intended to
present
information or
teach people
about a
particular
subject, for
example by a
university or
college teacher.
DEBATE
• Debate is
contention in
argument; strife,
dissension,
quarrelling,
controversy;
especially a
formal
discussion of
subjects before a
public assembly
or legislature, in
Parliament or in
any deliberative
assembly.
• a talk,
especially
an informal
one,
between two
or more
people, in
which news
and ideas
are
exchanged.
PERSONAL
N

5. 7 DEADLY SINS
GOSSIPING
JUDGING
BEING NEGATIVE
COMPLAINING
GIVING EXCUSES
LYING
BEING DOGMATIC

6. HAIL
HONESTY
• Be polite and
true to the
receiver
AUTHENTICITY
• Be your own
self
INTEGRITY
• Be morally
upright
LOVE
• Wish them well

7. TUNE TO THE AUDIENCE
Material
Substance
in Speech
Magnetic
Personality

8. WIIFM
NOT WHAT YOU SAY BUT WHAT THE RECEIVER ACCEPTS

9. DOs AND DON’Ts
Inspire
Audience
Connect &
Reach out
to the
audience
Provoke
Audience
Impose own
thoughts or
ideas

10. TOOLBOX FOR IMPACTFUL
SPEECH
 REGISTER
 PACE
 TIMBER
 PROSODY
 PITCH
 VOLUME

11. BODY LANGUAGE

12. LISTENING
LISTEN AND
UNDERSTAND THE
PERSON(s) AT THE OTHER
END
MODULATE SELF BY
READING BODY
LANGUAGE OF THE
AUDIENCE
SOMETIMES CONCEDE TO
THE AUDIENCE’S POINTS
PAMPER THE EGO OF
AUDIENCE
INVITE QUESTIONS

13. GREAT ORATORS
Abraham
Lincoln
Martin Luther
King Jr
Nelson
Mandela
Swami
Vivekananda
Narendra Modi

15. DISCLAIMER
• Created by Arpan Dutta, Jadavpur University,
during an internship by Prof. Sameer Mathur,
IIM Lucknow. www.IIMInternship.com