SlideShare a Scribd company logo
1 of 12
HOW SHOULD
COMPANIES
INTEGRATE
CHANNELS &
MANAGE CHANNEL
CONFLICT
?
CHAPTER:14
For Integration
of
Channels Company
should……
Use different sales
channels for different-sized
business customers
Direct Sales Force-> Large Customer
Telemarketing -> Mid-size Customer
Distributors -> Small Customers
Decide how much of company’s
product to offer in each of the
channel
Channel Conflicts are
managed by…….
Strategic Justification
Channels distributed over different markets do not
compete with each other.
Make this clear !
Dual Compensation
Pay existing channels for sales made
through new channels
Employee Exchange
Exchange persons b/w two or more channel
levels.
Subordinate Goal
Members agree to fundamental goal of
Market Share or Customer Satisfaction
Legal Recourse
If nothing works, a channel partner may
choose to file a lawsuit
DISCLAIMER
Created by
Khushi Sahu,
IIT BHU,during an internship by
Prof. Sameer Mathur, IIM Lucknow.
www.IIMinternship.com

More Related Content

What's hot

What decisions do companies face in managing their channels
What decisions do companies face in  managing their channelsWhat decisions do companies face in  managing their channels
What decisions do companies face in managing their channels
Sameer Mathur
 
How should channels be designed
How should channels be designedHow should channels be designed
How should channels be designed
Sameer Mathur
 
Motivating And Compensating Channel Members
Motivating And Compensating Channel MembersMotivating And Compensating Channel Members
Motivating And Compensating Channel Members
dcsastudent
 
VMS & HMS/STRATEGIC ALLIANCES MERGERS,AQUISITIONS JOINT VENTURES
VMS & HMS/STRATEGIC ALLIANCES MERGERS,AQUISITIONS JOINT VENTURESVMS & HMS/STRATEGIC ALLIANCES MERGERS,AQUISITIONS JOINT VENTURES
VMS & HMS/STRATEGIC ALLIANCES MERGERS,AQUISITIONS JOINT VENTURES
renjith j cyriac
 
Channel conflict in marketing
Channel conflict in marketingChannel conflict in marketing
Channel conflict in marketing
Alecxz Herrera
 
Distribution managment -channel_conflicts
Distribution managment -channel_conflictsDistribution managment -channel_conflicts
Distribution managment -channel_conflicts
shashank30
 
Channel Management Abs M&S
Channel Management Abs M&SChannel Management Abs M&S
Channel Management Abs M&S
dcsastudent
 
2nd revised mark man v57 prof. de ungria chap15 designing and managing integr...
2nd revised mark man v57 prof. de ungria chap15 designing and managing integr...2nd revised mark man v57 prof. de ungria chap15 designing and managing integr...
2nd revised mark man v57 prof. de ungria chap15 designing and managing integr...
Ralph Raymund Pinon
 

What's hot (20)

What decisions do companies face in managing their channels
What decisions do companies face in  managing their channelsWhat decisions do companies face in  managing their channels
What decisions do companies face in managing their channels
 
How should channels be designed
How should channels be designedHow should channels be designed
How should channels be designed
 
How should companies integrate channels and manage channel conflict ?
How should companies integrate channels and manage channel conflict ?How should companies integrate channels and manage channel conflict ?
How should companies integrate channels and manage channel conflict ?
 
Channel
ChannelChannel
Channel
 
Motivating And Compensating Channel Members
Motivating And Compensating Channel MembersMotivating And Compensating Channel Members
Motivating And Compensating Channel Members
 
VMS & HMS/STRATEGIC ALLIANCES MERGERS,AQUISITIONS JOINT VENTURES
VMS & HMS/STRATEGIC ALLIANCES MERGERS,AQUISITIONS JOINT VENTURESVMS & HMS/STRATEGIC ALLIANCES MERGERS,AQUISITIONS JOINT VENTURES
VMS & HMS/STRATEGIC ALLIANCES MERGERS,AQUISITIONS JOINT VENTURES
 
Channel conflict in marketing
Channel conflict in marketingChannel conflict in marketing
Channel conflict in marketing
 
Marketing channels
Marketing channelsMarketing channels
Marketing channels
 
Vertical and horizontal integration
Vertical and horizontal integrationVertical and horizontal integration
Vertical and horizontal integration
 
Horizontal Marketing System
Horizontal Marketing SystemHorizontal Marketing System
Horizontal Marketing System
 
franchise
 franchise franchise
franchise
 
7 Major Challenges of Channel Management
7 Major Challenges of Channel Management7 Major Challenges of Channel Management
7 Major Challenges of Channel Management
 
Distribution channels marketing management ppt
Distribution channels marketing management pptDistribution channels marketing management ppt
Distribution channels marketing management ppt
 
Competitive strategy
Competitive strategyCompetitive strategy
Competitive strategy
 
Distribution managment -channel_conflicts
Distribution managment -channel_conflictsDistribution managment -channel_conflicts
Distribution managment -channel_conflicts
 
Porters
PortersPorters
Porters
 
Porter's generic strategies
Porter's generic strategiesPorter's generic strategies
Porter's generic strategies
 
Channel Management Abs M&S
Channel Management Abs M&SChannel Management Abs M&S
Channel Management Abs M&S
 
Sudhir telang machinery components PPT
Sudhir telang machinery components PPTSudhir telang machinery components PPT
Sudhir telang machinery components PPT
 
2nd revised mark man v57 prof. de ungria chap15 designing and managing integr...
2nd revised mark man v57 prof. de ungria chap15 designing and managing integr...2nd revised mark man v57 prof. de ungria chap15 designing and managing integr...
2nd revised mark man v57 prof. de ungria chap15 designing and managing integr...
 

Similar to How should companies integrate channels & manage channel ? , Chapter-14

Channeldecisionandalternatives 130419093545-phpapp02
Channeldecisionandalternatives 130419093545-phpapp02Channeldecisionandalternatives 130419093545-phpapp02
Channeldecisionandalternatives 130419093545-phpapp02
ANSHU TIWARI
 
managing marketng channels
managing marketng channelsmanaging marketng channels
managing marketng channels
school
 
Marketing Channels
Marketing ChannelsMarketing Channels
Marketing Channels
Jyoti Batra
 
Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...
Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...
Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...
Ralph Raymund Pinon
 
Channel decision and alternatives
Channel decision and alternativesChannel decision and alternatives
Channel decision and alternatives
Pranav Kumar Ojha
 
How should comapnies integrate channels and manage conflicts
How should comapnies integrate channels and manage conflictsHow should comapnies integrate channels and manage conflicts
How should comapnies integrate channels and manage conflicts
Sameer Mathur
 

Similar to How should companies integrate channels & manage channel ? , Chapter-14 (20)

How should companies integrate channels and manage channel conflict?
How should companies integrate channels and manage channel conflict?How should companies integrate channels and manage channel conflict?
How should companies integrate channels and manage channel conflict?
 
Juriz
JurizJuriz
Juriz
 
Channeldecisionandalternatives 130419093545-phpapp02
Channeldecisionandalternatives 130419093545-phpapp02Channeldecisionandalternatives 130419093545-phpapp02
Channeldecisionandalternatives 130419093545-phpapp02
 
managing marketng channels
managing marketng channelsmanaging marketng channels
managing marketng channels
 
Companies 15
Companies  15Companies  15
Companies 15
 
Companies 15
Companies  15Companies  15
Companies 15
 
Marketing Channels
Marketing ChannelsMarketing Channels
Marketing Channels
 
Mm.13.10
Mm.13.10Mm.13.10
Mm.13.10
 
Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...
Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...
Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...
 
Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...
Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...
Markman v57 chap.15 word file summary of top 10 concepts in designing intergr...
 
How should channels be designed ?
How should channels be designed ?How should channels be designed ?
How should channels be designed ?
 
Channel decision and alternatives
Channel decision and alternativesChannel decision and alternatives
Channel decision and alternatives
 
3 cs
3 cs3 cs
3 cs
 
Mm unit 4point1
Mm unit 4point1Mm unit 4point1
Mm unit 4point1
 
Mm unit 4point1
Mm unit 4point1Mm unit 4point1
Mm unit 4point1
 
Distribution Channel
Distribution ChannelDistribution Channel
Distribution Channel
 
Chapter 1[1].mmii
Chapter 1[1].mmiiChapter 1[1].mmii
Chapter 1[1].mmii
 
Marketing channels
Marketing channelsMarketing channels
Marketing channels
 
Managing channel partners - Abhijeet
Managing channel partners  - AbhijeetManaging channel partners  - Abhijeet
Managing channel partners - Abhijeet
 
How should comapnies integrate channels and manage conflicts
How should comapnies integrate channels and manage conflictsHow should comapnies integrate channels and manage conflicts
How should comapnies integrate channels and manage conflicts
 

More from Sameer Mathur

Preserve the luxury or extend the brand
Preserve the luxury or extend the brandPreserve the luxury or extend the brand
Preserve the luxury or extend the brand
Sameer Mathur
 
Preserve the luxury or extend the brand
Preserve the luxury or extend the brandPreserve the luxury or extend the brand
Preserve the luxury or extend the brand
Sameer Mathur
 
A brand is forever! A framework to revitalizing the declining and dead brand
A brand is forever! A framework to revitalizing the declining and dead brandA brand is forever! A framework to revitalizing the declining and dead brand
A brand is forever! A framework to revitalizing the declining and dead brand
Sameer Mathur
 

More from Sameer Mathur (20)

Advertising’s new
Advertising’s newAdvertising’s new
Advertising’s new
 
Make the most of a polarizing brand
Make the most of a polarizing brandMake the most of a polarizing brand
Make the most of a polarizing brand
 
Assignment 4
Assignment 4Assignment 4
Assignment 4
 
Assignment 3
Assignment 3Assignment 3
Assignment 3
 
Creative that cracks the code
Creative that cracks the codeCreative that cracks the code
Creative that cracks the code
 
Assignment4
Assignment4Assignment4
Assignment4
 
Creative that Cracks the Code
Creative that Cracks the CodeCreative that Cracks the Code
Creative that Cracks the Code
 
Preserve the luxury or extend the brand
Preserve the luxury or extend the brandPreserve the luxury or extend the brand
Preserve the luxury or extend the brand
 
Preserve the luxury or extend the brand
Preserve the luxury or extend the brandPreserve the luxury or extend the brand
Preserve the luxury or extend the brand
 
Preserve the luxury or extend the brand
Preserve the luxury or extend the brandPreserve the luxury or extend the brand
Preserve the luxury or extend the brand
 
Assignment 4
Assignment 4Assignment 4
Assignment 4
 
Brands vs private label
Brands vs private labelBrands vs private label
Brands vs private label
 
Apps or ads ASSIGNMENT 4
Apps or ads ASSIGNMENT 4Apps or ads ASSIGNMENT 4
Apps or ads ASSIGNMENT 4
 
A brand is forever! A framework to revitalizing the declining and dead brand
A brand is forever! A framework to revitalizing the declining and dead brandA brand is forever! A framework to revitalizing the declining and dead brand
A brand is forever! A framework to revitalizing the declining and dead brand
 
Goodyear - The Aquatred Launch
Goodyear - The Aquatred LaunchGoodyear - The Aquatred Launch
Goodyear - The Aquatred Launch
 
Gino SA distribution channel management
Gino SA distribution channel managementGino SA distribution channel management
Gino SA distribution channel management
 
A brand is forever!a framework for revitalizing declining and dead brands
A brand is forever!a framework for revitalizing declining and dead brands A brand is forever!a framework for revitalizing declining and dead brands
A brand is forever!a framework for revitalizing declining and dead brands
 
What are brands good for?
What are brands good for?What are brands good for?
What are brands good for?
 
Assignment 3
Assignment 3Assignment 3
Assignment 3
 
Gino case study
Gino case studyGino case study
Gino case study
 

Recently uploaded

CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service OnlineCALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
anilsa9823
 
Brand experience Peoria City Soccer Presentation.pdf
Brand experience Peoria City Soccer Presentation.pdfBrand experience Peoria City Soccer Presentation.pdf
Brand experience Peoria City Soccer Presentation.pdf
tbatkhuu1
 
BUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAIL
BUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAILBUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAIL
BUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAIL
DIGISHIFT INDIA +918368319550
 

Recently uploaded (20)

The+State+of+Careers+In+Retention+Marketing-2.pdf
The+State+of+Careers+In+Retention+Marketing-2.pdfThe+State+of+Careers+In+Retention+Marketing-2.pdf
The+State+of+Careers+In+Retention+Marketing-2.pdf
 
Brand Strategy Master Class - Juntae DeLane
Brand Strategy Master Class - Juntae DeLaneBrand Strategy Master Class - Juntae DeLane
Brand Strategy Master Class - Juntae DeLane
 
BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 150 Noida Escorts >༒8448380779 Escort Service
 
BDSM⚡Call Girls in Sector 39 Noida Escorts Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 39 Noida Escorts Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 39 Noida Escorts Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 39 Noida Escorts Escorts >༒8448380779 Escort Service
 
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
Moving beyond multi-touch attribution - DigiMarCon CanWest 2024
 
BLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
BLOOM_April2024. Balmer Lawrie Online Monthly BulletinBLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
BLOOM_April2024. Balmer Lawrie Online Monthly Bulletin
 
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service OnlineCALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
 
Factors-Influencing-Branding-Strategies.pptx
Factors-Influencing-Branding-Strategies.pptxFactors-Influencing-Branding-Strategies.pptx
Factors-Influencing-Branding-Strategies.pptx
 
What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?
 
Brand experience Peoria City Soccer Presentation.pdf
Brand experience Peoria City Soccer Presentation.pdfBrand experience Peoria City Soccer Presentation.pdf
Brand experience Peoria City Soccer Presentation.pdf
 
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
Netflix Ads The Game Changer in Video Ads – Who Needs YouTube.pptx (Chester Y...
 
Digital Strategy Master Class - Andrew Rupert
Digital Strategy Master Class - Andrew RupertDigital Strategy Master Class - Andrew Rupert
Digital Strategy Master Class - Andrew Rupert
 
Enjoy Night⚡Call Girls Dlf City Phase 4 Gurgaon >༒8448380779 Escort Service
Enjoy Night⚡Call Girls Dlf City Phase 4 Gurgaon >༒8448380779 Escort ServiceEnjoy Night⚡Call Girls Dlf City Phase 4 Gurgaon >༒8448380779 Escort Service
Enjoy Night⚡Call Girls Dlf City Phase 4 Gurgaon >༒8448380779 Escort Service
 
BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 144 Noida Escorts >༒8448380779 Escort Service
 
Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success
Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO SuccessBrighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success
Brighton SEO April 2024 - The Good, the Bad & the Ugly of SEO Success
 
Situation Analysis | Management Company.
Situation Analysis | Management Company.Situation Analysis | Management Company.
Situation Analysis | Management Company.
 
How to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail SuccessHow to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail Success
 
The Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfThe Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdf
 
BUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAIL
BUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAILBUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAIL
BUY GMAIL ACCOUNTS PVA USA IP INDIAN IP GMAIL
 
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel LeminTurn Digital Reputation Threats into Offense Tactics - Daniel Lemin
Turn Digital Reputation Threats into Offense Tactics - Daniel Lemin
 

How should companies integrate channels & manage channel ? , Chapter-14