2. Communication without the use of words is
known as non verbal communication.
Non verbal communication is considered to
be extremely useful.
Almost 93% communication is non verbal
communication.
5. Gesture is the movement made by hands,
arms, shoulder, head and torso.
A well timed gestures not only drives a point
home but also enhances the impact and adds
greater value to what is being said.
It has been observed that there are as many
as 700,000 varied hand gestures alone.
(Ray L. Birdwhistell, Introduction to kinesics, Louisville Press,
1952)
6. 1. Enumerative – numbers
2. Descriptive- size of objects
3. Symbolic- abstract concepts
4. Locative- location of an object
5. Emphatic- emphasis
7. Your style of sitting and standing is known as
posture.
Your postures say more than the words you
speak.
Truly, what one speaks is very important but
what you do just before you begin and after
you have finished is equally important.
8. Slumped posture-low spirit
Erect posture- high spirits and energy
Lean forward- open, honest and interested
Lean backward- defensive or disinterested
Crossed arms- not ready to listen
Uncrossed arms- willingness to listen
9. Face is the mirror of heart. Your feelings get
reflected on your face. One can send and
receive feelings through facial expression.
Facial expression is difficult to interpret.
Though there are only five basic expressions,
you can have 33 blends.
(Pearce, G.Glenn et al., 1988, Business communication,
second edn, page-590)
10. Inhibited- restricted and stolid
Uninhibited- spontaneous and impetuous
Substitute- happy with a long face
Frozen- no change in expression
Blank- no expression at all
11. “The Eyes are considered to be windows of
the soul”
It sends and receives feedback.
It expresses emotions and gives instructions.
Not maintaining eye contact indicates lack of
confidence on the part of speaker and
disinterest on the part of listener.
12. Personal appearance plays an important role;
people see you before they hear you.
Appearance includes clothes, hair, jewellery,
cosmetics and so on.
When you meet people or speak in public,
your appearance not only contributes to
building your image but also the image of
organization you represent.