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Part-1
 Communication without the use of words is
known as non verbal communication.
 Non verbal communication is considered to
be extremely useful.
 Almost 93% communication is non verbal
communication.
 1. Kinesics
 2. Proxemics
 3. Chronemics
 4. Paralinguistics
Kinesics
Eye
contact
Facial
expressi
on
Personal
appearance
Posture
Gesture
 Gesture is the movement made by hands,
arms, shoulder, head and torso.
 A well timed gestures not only drives a point
home but also enhances the impact and adds
greater value to what is being said.
 It has been observed that there are as many
as 700,000 varied hand gestures alone.
(Ray L. Birdwhistell, Introduction to kinesics, Louisville Press,
1952)
 1. Enumerative – numbers
 2. Descriptive- size of objects
 3. Symbolic- abstract concepts
 4. Locative- location of an object
 5. Emphatic- emphasis
 Your style of sitting and standing is known as
posture.
 Your postures say more than the words you
speak.
 Truly, what one speaks is very important but
what you do just before you begin and after
you have finished is equally important.
 Slumped posture-low spirit
 Erect posture- high spirits and energy
 Lean forward- open, honest and interested
 Lean backward- defensive or disinterested
 Crossed arms- not ready to listen
 Uncrossed arms- willingness to listen
 Face is the mirror of heart. Your feelings get
reflected on your face. One can send and
receive feelings through facial expression.
 Facial expression is difficult to interpret.
Though there are only five basic expressions,
you can have 33 blends.
(Pearce, G.Glenn et al., 1988, Business communication,
second edn, page-590)
 Inhibited- restricted and stolid
 Uninhibited- spontaneous and impetuous
 Substitute- happy with a long face
 Frozen- no change in expression
 Blank- no expression at all
 “The Eyes are considered to be windows of
the soul”
 It sends and receives feedback.
 It expresses emotions and gives instructions.
 Not maintaining eye contact indicates lack of
confidence on the part of speaker and
disinterest on the part of listener.
 Personal appearance plays an important role;
people see you before they hear you.
 Appearance includes clothes, hair, jewellery,
cosmetics and so on.
 When you meet people or speak in public,
your appearance not only contributes to
building your image but also the image of
organization you represent.
Thank you

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Non verbal communication part 1

  • 2.  Communication without the use of words is known as non verbal communication.  Non verbal communication is considered to be extremely useful.  Almost 93% communication is non verbal communication.
  • 3.  1. Kinesics  2. Proxemics  3. Chronemics  4. Paralinguistics
  • 5.  Gesture is the movement made by hands, arms, shoulder, head and torso.  A well timed gestures not only drives a point home but also enhances the impact and adds greater value to what is being said.  It has been observed that there are as many as 700,000 varied hand gestures alone. (Ray L. Birdwhistell, Introduction to kinesics, Louisville Press, 1952)
  • 6.  1. Enumerative – numbers  2. Descriptive- size of objects  3. Symbolic- abstract concepts  4. Locative- location of an object  5. Emphatic- emphasis
  • 7.  Your style of sitting and standing is known as posture.  Your postures say more than the words you speak.  Truly, what one speaks is very important but what you do just before you begin and after you have finished is equally important.
  • 8.  Slumped posture-low spirit  Erect posture- high spirits and energy  Lean forward- open, honest and interested  Lean backward- defensive or disinterested  Crossed arms- not ready to listen  Uncrossed arms- willingness to listen
  • 9.  Face is the mirror of heart. Your feelings get reflected on your face. One can send and receive feelings through facial expression.  Facial expression is difficult to interpret. Though there are only five basic expressions, you can have 33 blends. (Pearce, G.Glenn et al., 1988, Business communication, second edn, page-590)
  • 10.  Inhibited- restricted and stolid  Uninhibited- spontaneous and impetuous  Substitute- happy with a long face  Frozen- no change in expression  Blank- no expression at all
  • 11.  “The Eyes are considered to be windows of the soul”  It sends and receives feedback.  It expresses emotions and gives instructions.  Not maintaining eye contact indicates lack of confidence on the part of speaker and disinterest on the part of listener.
  • 12.  Personal appearance plays an important role; people see you before they hear you.  Appearance includes clothes, hair, jewellery, cosmetics and so on.  When you meet people or speak in public, your appearance not only contributes to building your image but also the image of organization you represent.