AGENDA• Why do we listen• Difference between listening and hearing• How to become an active listener• Summary
WHY DO WE LISTEN• We listen to obtain information.• We listen to understand.• We listen for enjoyment.• We listen to learn.AND YOU THINK WE’D BE GOODAT IT !
DIFFERENCE BETWEEN LISTENING AND HEARING
HOW TO BE AN ACTIVE LISTENER ??
PAY ATTENTION• Look at the speaker directly.• Put aside distracting thoughts.• Dont mentally prepare a battle!• Avoid being distracted by environmental factors.• "Listen" to the speakers body language.
SHOW THAT YOU ARE LISTENING • Nod occasionally. • Use facial expressions. • Note your posture and make sure it is open and inviting. • Encourage the speaker to continue with small verbal comments.
PROVIDE FEEDBACK Reflect what has been said by paraphrasing. Ask questions to clarify certain points. Summarize the speakers comments periodically.
RESPONDAPPROPRIATELY• Be candid, open, and honest in your response.• Assert your opinions respectfully.• Treat the other person in a way that you think he or she would want to be treated.
BREAK YOURHABITSRemind yourselffrequently that yourgoal is to truly hearwhat the other person issaying.
SUMMARY • How to be an active listener • Pay attention • Show that you are listening • Give feedback • Deferring judgments • Respond appropriately • Break habits
THANK YOU ! @solly_joeyfacebook.com/youssef.swellam