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Communication Skills
Communication is a series of experience of Hearing Smell Seeing Taste Touch
Communication Skills <ul><li>Communication skills is the ability to use language (receptive) and express (expressive) info...
Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
Most Common Ways to Communicate <ul><li>Visual   Image </li></ul>Speaking Writing Body   Language
Types of Communication  <ul><li>On the basis of organization relationship </li></ul><ul><li>Formal </li></ul><ul><li>Infor...
Barriers to Communication <ul><li>Semantic Barriers </li></ul><ul><li>Emotional Or Psychological Barriers  </li></ul><ul><...
Semantic Barriers <ul><li>Symbols with different meaning </li></ul><ul><li>Badly expressed message </li></ul><ul><li>Fault...
Emotional Or Psychological Barriers <ul><li>Premature evolution </li></ul><ul><li>Inattention </li></ul><ul><li>Loss of tr...
Organization Barriers <ul><li>Organizational policy </li></ul><ul><li>Organization rules & regulation </li></ul><ul><li>St...
Personal Barriers <ul><li>Barriers in Superior </li></ul><ul><li>Attitude of Superior </li></ul><ul><li>Fear of challenge ...
Communication Process SENDER RECEIVER Feedback receiver sender Communication is the  process of sending and receiving  inf...
Communication code scheme
Communication Involves Three Components   <ul><li>Verbal Messages -  the words we choose </li></ul><ul><li>Paraverbal Mess...
Effective Verbal Messages   <ul><li>Are brief, succinct, and organized </li></ul><ul><li>Are free of jargon </li></ul><ul>...
Nonverbal Messages   <ul><li>Nonverbal messages are the primary way that we communicate emotions  </li></ul>Facial Express...
Paraverbal Messages <ul><li>Paraverbal communication refers to the messages that we transmit through the tone, pitch, and ...
RECEIVING MESSAGES <ul><li>Listening </li></ul><ul><li>Requires concentration and energy </li></ul><ul><li>Involves a psyc...
<ul><li>Nonverbal </li></ul><ul><li>Giving full physical attention to the speaker; </li></ul><ul><li>Being aware of the sp...
What makes a good communicator? Clarity Integrity Timing Adequacy
How do you develop your communication skills? Explore the related skills
Tips to good communication skills <ul><li>Maintain eye contact with the audience  </li></ul><ul><li>Body awareness  </li><...
Effective Communication . . . <ul><li>It is two way. </li></ul><ul><li>It involves active listening. </li></ul><ul><li>It ...
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Communication Skills Ppt

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a presentation on communication skills

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Transcript of "Communication Skills Ppt"

  1. 1. Communication Skills
  2. 2. Communication is a series of experience of Hearing Smell Seeing Taste Touch
  3. 3. Communication Skills <ul><li>Communication skills is the ability to use language (receptive) and express (expressive) information. </li></ul><ul><li>Effective communication skills are a critical element in your career and personal lives. </li></ul>
  4. 4. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
  5. 5. Most Common Ways to Communicate <ul><li>Visual Image </li></ul>Speaking Writing Body Language
  6. 6. Types of Communication <ul><li>On the basis of organization relationship </li></ul><ul><li>Formal </li></ul><ul><li>Informal </li></ul><ul><li>On the basis of Flow </li></ul><ul><li>Vertical </li></ul><ul><li>Crosswise/Diagonal </li></ul><ul><li>Horizontal </li></ul><ul><li>On the basis of Expression </li></ul><ul><li>Oral </li></ul><ul><li>Written </li></ul><ul><li>Gesture </li></ul>
  7. 7. Barriers to Communication <ul><li>Semantic Barriers </li></ul><ul><li>Emotional Or Psychological Barriers </li></ul><ul><li>Organizational Barriers </li></ul><ul><li>Barriers in Superiors </li></ul>
  8. 8. Semantic Barriers <ul><li>Symbols with different meaning </li></ul><ul><li>Badly expressed message </li></ul><ul><li>Faulty translation </li></ul><ul><li>Unclarified assumption </li></ul><ul><li>Specialist’s language </li></ul>
  9. 9. Emotional Or Psychological Barriers <ul><li>Premature evolution </li></ul><ul><li>Inattention </li></ul><ul><li>Loss of transmission & poor retention </li></ul><ul><li>Undue reliance on the written word </li></ul><ul><li>Distrust of communication </li></ul><ul><li>Failure to communicate </li></ul>
  10. 10. Organization Barriers <ul><li>Organizational policy </li></ul><ul><li>Organization rules & regulation </li></ul><ul><li>Status relation </li></ul><ul><li>Complexity in organization </li></ul>
  11. 11. Personal Barriers <ul><li>Barriers in Superior </li></ul><ul><li>Attitude of Superior </li></ul><ul><li>Fear of challenge of authority </li></ul><ul><li>Lack of time </li></ul><ul><li>Lack of awareness </li></ul><ul><li>Barriers in Subordinates </li></ul><ul><li>Unwillingness to communicate </li></ul><ul><li>Lack of proper incentive </li></ul>
  12. 12. Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
  13. 13. Communication code scheme
  14. 14. Communication Involves Three Components <ul><li>Verbal Messages - the words we choose </li></ul><ul><li>Paraverbal Messages - how we say the words </li></ul><ul><li>Nonverbal Messages - our body language </li></ul><ul><li>These Three Components Are Used To </li></ul><ul><li>Send Clear, Concise Messages </li></ul><ul><li>Receive and Correctly Understand Messages Sent to Us </li></ul>
  15. 15. Effective Verbal Messages <ul><li>Are brief, succinct, and organized </li></ul><ul><li>Are free of jargon </li></ul><ul><li>Do not create resistance in the listener </li></ul>SENDING MESSAGES
  16. 16. Nonverbal Messages <ul><li>Nonverbal messages are the primary way that we communicate emotions </li></ul>Facial Expression Postures and Gestures
  17. 17. Paraverbal Messages <ul><li>Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices. </li></ul>
  18. 18. RECEIVING MESSAGES <ul><li>Listening </li></ul><ul><li>Requires concentration and energy </li></ul><ul><li>Involves a psychological connection with the speaker </li></ul><ul><li>Includes a desire and willingness to try and see things from another's perspective </li></ul><ul><li>Requires that we suspend judgment and evaluation </li></ul>
  19. 19. <ul><li>Nonverbal </li></ul><ul><li>Giving full physical attention to the speaker; </li></ul><ul><li>Being aware of the speaker's nonverbal messages; </li></ul><ul><li>Verbal </li></ul><ul><li>Paying attention to the words and feelings that are being expressed </li></ul>Key Listening Skills
  20. 20. What makes a good communicator? Clarity Integrity Timing Adequacy
  21. 21. How do you develop your communication skills? Explore the related skills
  22. 22. Tips to good communication skills <ul><li>Maintain eye contact with the audience </li></ul><ul><li>Body awareness </li></ul><ul><li>Gestures and expressions </li></ul><ul><li>Convey one's thoughts </li></ul><ul><li>Practice effective communication skills </li></ul>At Last
  23. 23. Effective Communication . . . <ul><li>It is two way. </li></ul><ul><li>It involves active listening. </li></ul><ul><li>It reflects the accountability of speaker and listener. </li></ul><ul><li>It utilizes feedback. </li></ul><ul><li>It is free of stress. </li></ul><ul><li>It is clear. </li></ul>
  24. 24. Thanks
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