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Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
Using Enterprise 2.0 in Knowledge Management
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Using Enterprise 2.0 in Knowledge Management

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A power point presentation to accompany the KMRM presentation for the 2009 KPM Symposium hosted at the University of Oklahoma Tulsa Campus, August 12 and 13, in conjunction with kipanet.org

A power point presentation to accompany the KMRM presentation for the 2009 KPM Symposium hosted at the University of Oklahoma Tulsa Campus, August 12 and 13, in conjunction with kipanet.org

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  • 1. Using Enterprise 2.0 in Knowledge Management A PowerPoint to accompany our KPM Symposium presentation.
  • 2. Web 2.0 ?
  • 3. What is Free Checking 2.0 ?
  • 4. Web 2.0 + KM = Enterprise 2.0
  • 5. Make it Real . Take it Home. Theme of the 2009 KPM (Knowledge and Project Management) Symposium.
  • 6. Is KM dead? KM 1.0 1991 – 2009 No longer practiced in the 21 st Century.
  • 7. Can you answer What is KM ?
  • 8. KM 1.0 = Imposed Technology Incentives Groupware Taxonomies Fileserver Knowledge Database ERP System Reference: http://www.besser20.de/english/
  • 9. KM 1.0 doesn’t work , because it… … defines knowledge as a transferable good, which can be centrally provided … demands knowledge-sharing without providing context … wants to manage knowledge Reference: http://www.besser20.de/english/
  • 10. Record. Store. Ignore.
    • Write your knowledge into a database .
    • Find an adequate level of detail.
    • Maybe somebody will use your knowledge some day. And… maybe not .
    • Don’t spend too much of your time on this.
    Reference: http://www.besser20.de/english/
  • 11. Real KM = People + Process + Technology
  • 12. In KM 1.0 the human element was missing.
  • 13.
    • “ I only know what I need to know
    • when I need to know.”
  • 14.
    • “ We always know more than we can tell .
    • We always tell more than we can write .”
    Reference: http://www.besser20.de/english/
  • 15. “ I like to help, but I have my every day job to do!”
  • 16. The web enters business .
  • 17. Enterprise 2.0
    • Makes KM real. Everyday .
    • Helps organizations embrace KM .
    • Doesn’t just store knowledge.
    • Provides knowledge in context and just in time .
    • Makes KM a side effect of daily work.
  • 18. A modern -day tale.
  • 19. The Challenge:
    • “ We want a snapshot of our
    • organization! Who does what,
    • when and how?”
  • 20.
    • “ Documenting what we do will help us capture our organization’s knowledge.
    • Then we can be collaborative and transparent.”
  • 21. Wrong!
  • 22. The Journey .
    • Recording information
    • in server files and an ERP
    • system, on Gantt and flow
    • charts and emailing
    • doesn’t work.
    • “ My department still
    • doesn’t know what your
    • department needs.”
    • — Vice President of Solutions
  • 23.
    • “… but I don’t know what I need
    • to know until I need it.”
    • — Vice President of Engineering
  • 24. Information is still in silos.
  • 25.
    • Information gatekeepers needed
    • a new way to look at things
    • and a real-time way to
    • share information.
    The Solution .
  • 26.
    • Team building training techniques led to an
    • improved corporate culture and an
    • organization ready to embrace
    • Web 2.0 technology.
  • 27.
    • It’s not enough to buy the
    • technology, you have to buy IN .
  • 28. Enterprise 2.0! = the real KM
  • 29. People Organizational Culture
  • 30. Process How the organization gets things done
  • 31. Technology Tools the organization uses to get things done
  • 32. A Tool is only a Tool.
  • 33.
    • Technology without people and context is like using a wrench as a hammer instead of as a wrench.
    • It may work, but it’s not the best tool for the job.
  • 34. The Results .
    • It’s no longer reading the best documents, but most of all finding the right contact person .
    • With Web 2.0 we are able to build and maintain networks .
    • For Enterprise 2.0 to be successful, it requires the successful implementation of the right cultural, organizational and technological conditions .
    Reference: http://www.besser20.de/english/
  • 35. Social Computing
  • 36. E2.0 requires integration Integration in Structure and Processes Integration of the Human Element and Organizational Culture Integration of Tools and Information Architecture
  • 37. Reusable Knowledge + Collaboration = New Knowledge
  • 38. Innovation!
  • 39.
    • “ A difficult economic environment argues for the need to innovate more, not to pull back.”
    • — Ken Chenault, CEO American Express
    Reference: http://www.besser20.de/english/
  • 40. Make it Real. An Enterprise 2.0 tale.
  • 41. E2.0 Information integration
    • Links information of various sources together and makes them accessible.
    • Protects the system against information overload through needs-based and personalized filtering of content.
    Reference: http://www.besser20.de/english/
  • 42. A project!
    • “ We used a wiki to collect and prioritize our project requirements.”
    • WIKI
    Reference: http://www.besser20.de/english/
  • 43.
    • “ We used a blog to post status reports and meeting agendas and minutes.”
    • WIKI
    • BLOG
    Reference: http://www.besser20.de/english/
  • 44.
    • “ We used a microblog to communicate with the team.”
    • WIKI
    • BLOG
    • MICROBLOG
    Reference: http://www.besser20.de/english/
  • 45.
    • “ We used forums to create and discuss content in the wiki.”
    • WIKI
    • BLOG
    • MICROBLOG
    • FORUMS
    Reference: http://www.besser20.de/english/
  • 46.
    • “ We used RSS to remain up-to-date on project information and changes.”
    • WIKI
    • BLOG
    • MICROBLOG
    • FORUMS
    • RSS
    Reference: http://www.besser20.de/english/
  • 47. ROI. Saves time. More efficient. Preserves knowledge in context. Transparency. Accountability.
  • 48. Benefits of Social Computing
    • Spontaneous ideas, advice and comments are available to everyone. Team members can give or receive information just in time.
    • Share and quickly find excel, pdf, word, visio and other file formats in ONE place.
    • Information is up-to-date and accessible to all team members when they need it wherever they are.
    • Team members are able to access just the information they need.
    Reference: http://www.besser20.de/english/
  • 49.
    • “ While we’re working on
    • our project, we leave footprints
    • in the system.
    • KM is an added effect of
    • our daily work-life.”
  • 50. Building a Knowledge Infrastructure
    • Links content
    • Links content with people
    • Links people
    • Links people in networks
    • Eliminates hierarchy
    • The right people meet
    • New ideas are developed together
  • 51.
      • The right culture is a GOAL , not a pre-condition
    Reference: http://www.besser20.de/english/
  • 52. Take it Home . Start small. Think BIG .
    • Identify a business goal best solved with E2.0
    • Define workers and projects for the goal
    • Select the correct tools and integrate them
    • Announce guidelines and best practices
    • Identify obstacles
    • Identify desired cultural change
  • 53.
    • Thanks to inspiration and content from
    • http://www.besser20.de/english/
    • Used with permission.
  • 54. KMRM.com

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