Using Enterprise 2.0 in Knowledge Management A PowerPoint to accompany our KPM Symposium presentation.

Web 2.0 ?

What is Free Checking 2.0 ?

Web 2.0 + KM = Enterprise 2.0

Make it Real . Take it Home. Theme of the 2009 KPM (Knowledge and Project Management) Symposium.

Is KM dead? KM 1.0 1991 – 2009 No longer practiced in the 21 st Century.

Can you answer What is KM ?

KM 1.0 = Imposed Technology Incentives Groupware Taxonomies Fileserver Knowledge Database ERP System Reference: http://www.besser20.de/english/

KM 1.0 doesn’t work , because it… … defines knowledge as a transferable good, which can be centrally provided … demands knowledge-sharing without providing context … wants to manage knowledge Reference: http://www.besser20.de/english/

Record. Store. Ignore. Write your knowledge into a database . Find an adequate level of detail. Maybe somebody will use your knowledge some day. And… maybe not . Don’t spend too much of your time on this. Reference: http://www.besser20.de/english/

Write your knowledge into a database .

Find an adequate level of detail.

Maybe somebody will use your knowledge some day. And… maybe not .

Don’t spend too much of your time on this.

Real KM = People + Process + Technology

In KM 1.0 the human element was missing.

“ I only know what I need to know when I need to know.”

“ I only know what I need to know

when I need to know.”

“ We always know more than we can tell . We always tell more than we can write .” Reference: http://www.besser20.de/english/

“ We always know more than we can tell .

We always tell more than we can write .”

“ I like to help, but I have my every day job to do!”

The web enters business .

Enterprise 2.0 Makes KM real. Everyday . Helps organizations embrace KM . Doesn’t just store knowledge. Provides knowledge in context and just in time . Makes KM a side effect of daily work.

Makes KM real. Everyday .

Helps organizations embrace KM .

Doesn’t just store knowledge.

Provides knowledge in context and just in time .

Makes KM a side effect of daily work.

A modern -day tale.

The Challenge: “ We want a snapshot of our organization! Who does what, when and how?”

“ We want a snapshot of our

organization! Who does what,

when and how?”

“ Documenting what we do will help us capture our organization’s knowledge. Then we can be collaborative and transparent.”

“ Documenting what we do will help us capture our organization’s knowledge.

Then we can be collaborative and transparent.”

Wrong!

The Journey . Recording information in server files and an ERP system, on Gantt and flow charts and emailing doesn’t work. “ My department still doesn’t know what your department needs.” — Vice President of Solutions

Recording information

in server files and an ERP

system, on Gantt and flow

charts and emailing

doesn’t work.

“ My department still

doesn’t know what your

department needs.”

— Vice President of Solutions

“… but I don’t know what I need to know until I need it.” — Vice President of Engineering

“… but I don’t know what I need

to know until I need it.”

— Vice President of Engineering

Information is still in silos.

Information gatekeepers needed a new way to look at things and a real-time way to share information. The Solution .

Information gatekeepers needed

a new way to look at things

and a real-time way to

share information.

Team building training techniques led to an improved corporate culture and an organization ready to embrace Web 2.0 technology.

Team building training techniques led to an

improved corporate culture and an

organization ready to embrace

Web 2.0 technology.

It’s not enough to buy the technology, you have to buy IN .

It’s not enough to buy the

technology, you have to buy IN .

Enterprise 2.0! = the real KM

People Organizational Culture

Process How the organization gets things done

Technology Tools the organization uses to get things done

A Tool is only a Tool.

Technology without people and context is like using a wrench as a hammer instead of as a wrench. It may work, but it’s not the best tool for the job.

Technology without people and context is like using a wrench as a hammer instead of as a wrench.

It may work, but it’s not the best tool for the job.

The Results . It’s no longer reading the best documents, but most of all finding the right contact person . With Web 2.0 we are able to build and maintain networks . For Enterprise 2.0 to be successful, it requires the successful implementation of the right cultural, organizational and technological conditions . Reference: http://www.besser20.de/english/

It’s no longer reading the best documents, but most of all finding the right contact person .

With Web 2.0 we are able to build and maintain networks .

For Enterprise 2.0 to be successful, it requires the successful implementation of the right cultural, organizational and technological conditions .

Social Computing

E2.0 requires integration Integration in Structure and Processes Integration of the Human Element and Organizational Culture Integration of Tools and Information Architecture

Reusable Knowledge + Collaboration = New Knowledge

Innovation!

“ A difficult economic environment argues for the need to innovate more, not to pull back.” — Ken Chenault, CEO American Express Reference: http://www.besser20.de/english/

“ A difficult economic environment argues for the need to innovate more, not to pull back.”

— Ken Chenault, CEO American Express

Make it Real. An Enterprise 2.0 tale.

E2.0 Information integration Links information of various sources together and makes them accessible. Protects the system against information overload through needs-based and personalized filtering of content. Reference: http://www.besser20.de/english/

Links information of various sources together and makes them accessible.

Protects the system against information overload through needs-based and personalized filtering of content.

A project! “ We used a wiki to collect and prioritize our project requirements.” WIKI Reference: http://www.besser20.de/english/

“ We used a wiki to collect and prioritize our project requirements.”

WIKI

“ We used a blog to post status reports and meeting agendas and minutes.” WIKI BLOG Reference: http://www.besser20.de/english/

“ We used a blog to post status reports and meeting agendas and minutes.”

WIKI

BLOG

“ We used a microblog to communicate with the team.” WIKI BLOG MICROBLOG Reference: http://www.besser20.de/english/

“ We used a microblog to communicate with the team.”

WIKI

BLOG

MICROBLOG

“ We used forums to create and discuss content in the wiki.” WIKI BLOG MICROBLOG FORUMS Reference: http://www.besser20.de/english/

“ We used forums to create and discuss content in the wiki.”

WIKI

BLOG

MICROBLOG

FORUMS

“ We used RSS to remain up-to-date on project information and changes.” WIKI BLOG MICROBLOG FORUMS RSS Reference: http://www.besser20.de/english/

“ We used RSS to remain up-to-date on project information and changes.”

WIKI

BLOG

MICROBLOG

FORUMS

RSS

ROI. Saves time. More efficient. Preserves knowledge in context. Transparency. Accountability.

Benefits of Social Computing Spontaneous ideas, advice and comments are available to everyone. Team members can give or receive information just in time. Share and quickly find excel, pdf, word, visio and other file formats in ONE place. Information is up-to-date and accessible to all team members when they need it wherever they are. Team members are able to access just the information they need. Reference: http://www.besser20.de/english/

Spontaneous ideas, advice and comments are available to everyone. Team members can give or receive information just in time.

Share and quickly find excel, pdf, word, visio and other file formats in ONE place.

Information is up-to-date and accessible to all team members when they need it wherever they are.

Team members are able to access just the information they need.

“ While we’re working on our project, we leave footprints in the system. KM is an added effect of our daily work-life.”

“ While we’re working on

our project, we leave footprints

in the system.

KM is an added effect of

our daily work-life.”

Building a Knowledge Infrastructure Links content Links content with people Links people Links people in networks Eliminates hierarchy The right people meet New ideas are developed together

Links content

Links content with people

Links people

Links people in networks

Eliminates hierarchy

The right people meet

New ideas are developed together

The right culture is a GOAL , not a pre-condition Reference: http://www.besser20.de/english/

The right culture is a GOAL , not a pre-condition

Take it Home . Start small. Think BIG . Identify a business goal best solved with E2.0 Define workers and projects for the goal Select the correct tools and integrate them Announce guidelines and best practices Identify obstacles Identify desired cultural change

Identify a business goal best solved with E2.0

Define workers and projects for the goal

Select the correct tools and integrate them

Announce guidelines and best practices

Identify obstacles

Identify desired cultural change

Thanks to inspiration and content from http://www.besser20.de/english/ Used with permission.

Thanks to inspiration and content from

http://www.besser20.de/english/

Used with permission.

KMRM.com