Using Enterprise 2.0 in Knowledge Management

Using Enterprise 2.0 in Knowledge Management A PowerPoint to accompany our KPM Symposium presentation.

Web 2.0 ?

What is Free Checking 2.0 ?

Web 2.0 + KM = Enterprise 2.0

Make it Real . Take it Home. Theme of the 2009 KPM (Knowledge and Project Management) Symposium.

Is KM dead? KM 1.0 1991 – 2009 No longer practiced in the 21 st Century.

Can you answer What is KM ?

KM 1.0 = Imposed Technology Incentives Groupware Taxonomies Fileserver Knowledge Database ERP System Reference: http://www.besser20.de/english/

KM 1.0 doesn’t work , because it… … defines knowledge as a transferable good, which can be centrally provided … demands knowledge-sharing without providing context … wants to manage knowledge Reference: http://www.besser20.de/english/

Record. Store. Ignore.
Write your knowledge into a database .
Find an adequate level of detail.
Maybe somebody will use your knowledge some day. And… maybe not .
Don’t spend too much of your time on this.
Reference: http://www.besser20.de/english/

Real KM = People + Process + Technology

In KM 1.0 the human element was missing.

“ I only know what I need to know
when I need to know.”

“ We always know more than we can tell .
We always tell more than we can write .”

“ I like to help, but I have my every day job to do!”

The web enters business .

Enterprise 2.0
Makes KM real. Everyday .
Helps organizations embrace KM .
Doesn’t just store knowledge.
Provides knowledge in context and just in time .
Makes KM a side effect of daily work.

A modern -day tale.

The Challenge:
“ We want a snapshot of our
organization! Who does what,
when and how?”

“ Documenting what we do will help us capture our organization’s knowledge.
Then we can be collaborative and transparent.”

Wrong!

The Journey .
Recording information
in server files and an ERP
system, on Gantt and flow
charts and emailing
doesn’t work.
“ My department still
doesn’t know what your
department needs.”
— Vice President of Solutions

“… but I don’t know what I need
to know until I need it.”
— Vice President of Engineering

Information is still in silos.

Information gatekeepers needed
a new way to look at things
and a real-time way to
share information.
The Solution .

Team building training techniques led to an
improved corporate culture and an
organization ready to embrace
Web 2.0 technology.

It’s not enough to buy the
technology, you have to buy IN .

Enterprise 2.0! = the real KM

People Organizational Culture

Process How the organization gets things done

Technology Tools the organization uses to get things done

A Tool is only a Tool.

Technology without people and context is like using a wrench as a hammer instead of as a wrench.
It may work, but it’s not the best tool for the job.

The Results .
It’s no longer reading the best documents, but most of all finding the right contact person .
With Web 2.0 we are able to build and maintain networks .
For Enterprise 2.0 to be successful, it requires the successful implementation of the right cultural, organizational and technological conditions .

Social Computing

E2.0 requires integration Integration in Structure and Processes Integration of the Human Element and Organizational Culture Integration of Tools and Information Architecture

Reusable Knowledge + Collaboration = New Knowledge

Innovation!

“ A difficult economic environment argues for the need to innovate more, not to pull back.”
— Ken Chenault, CEO American Express

Make it Real. An Enterprise 2.0 tale.

E2.0 Information integration
Links information of various sources together and makes them accessible.
Protects the system against information overload through needs-based and personalized filtering of content.

A project!
“ We used a wiki to collect and prioritize our project requirements.”
WIKI

“ We used a blog to post status reports and meeting agendas and minutes.”
WIKI
BLOG

“ We used a microblog to communicate with the team.”
WIKI
BLOG
MICROBLOG

“ We used forums to create and discuss content in the wiki.”
WIKI
BLOG
MICROBLOG
FORUMS

“ We used RSS to remain up-to-date on project information and changes.”
WIKI
BLOG
MICROBLOG
FORUMS
RSS

ROI. Saves time. More efficient. Preserves knowledge in context. Transparency. Accountability.

Benefits of Social Computing
Spontaneous ideas, advice and comments are available to everyone. Team members can give or receive information just in time.
Share and quickly find excel, pdf, word, visio and other file formats in ONE place.
Information is up-to-date and accessible to all team members when they need it wherever they are.
Team members are able to access just the information they need.

“ While we’re working on
our project, we leave footprints
in the system.
KM is an added effect of
our daily work-life.”

Building a Knowledge Infrastructure
Links content
Links content with people
Links people
Links people in networks
Eliminates hierarchy
The right people meet
New ideas are developed together

The right culture is a GOAL , not a pre-condition

Take it Home . Start small. Think BIG .
Identify a business goal best solved with E2.0
Define workers and projects for the goal
Select the correct tools and integrate them
Announce guidelines and best practices
Identify obstacles
Identify desired cultural change

Thanks to inspiration and content from
http://www.besser20.de/english/
Used with permission.

KMRM.com

http://kmiscommunication.wordpress.com	55
http://www.thecontenteconomy.com	46
http://fredzimny.wordpress.com	31
http://etechlib.wordpress.com	21
http://blog.contentmanagementconnection.com	9
http://www.slideshare.net	4
http://serve4impact.com	2
http://larrysworld.cannell.org	1
http://nlplatt.wordpress.com	1

Using Enterprise 2.0 in Knowledge Management

by Michelle Farabough on Aug 12, 2009

Accessibility

Categories

Tags

Upload Details

Usage Rights

9 Embeds 170

Statistics

Using Enterprise 2.0 in Knowledge Management — Presentation Transcript