Enhancing the Student Learning
Experience with technology
Manchester | Jul 2013
Professor Mark Stubbs
Head of Learning & R...
The importance of getting it right
Student Retention
Success &
Satisfaction
Student Intake
(Aspirations, Attitude
& Abilit...
Understanding how best to make a difference
Careful diagnosis of (diverse) learning experiences
• Recurrent messages
– NSS...
Coordinating our response
B Improve satisfaction, retention & success
Great
Online Experience
(Seamless, personalised)
Gre...
• A coordinated strike for step-change improvement
EQAL
New Curriculum
• designing new units, …
New Admin Systems & Proces...
MISSION:
Wrapping the institution around the learner
This work is licensed under a Attribution-
NonCommercial-ShareAlike 2.0 licenc...
8
Wrapping the institution around the learner
Student ID
Timetable
This work is licensed under a Attribution-
NonCommercia...
Wrapping the institution around the learner
Student ID (+ Unit code)
Hand-in dates / extensions / marks
Personalised submi...
Wrapping the institution around the learner
Unit code
Resource list
Relevant resource
This work is licensed under a Attrib...
Wrapping the institution around the learner
Unit code
Past exam papers
Past exam paper
This work is licensed under a Attri...
Engaging our
students
Providing
business
intelligence
Automating
our
processes
Are we in a better place now?
NSS quartile improvements
30%
40%
50%
60%
70%
80%
90%
100%
The
teaching on
my course
Assessment
and feedback
Academic
supp...
Listening carefully to the student voice
• Personalised online survey on portal homepage
– Nov 2011: 10,716 left 58,000+ c...
Prioritising our IS/IT investments
• Projects grouped into portfolios
– Facilities; Finance & HR; Learning, Students &
Cur...
Our “Priorities”
Our “People,
Processes,
Buildings &
Systems
Objectives”
Our “Bottom Line”
Our “Positioning” Maximise our ...
Our “Priorities”
Our “People,
Processes,
Buildings &
Systems
Objectives”
Our “Bottom Line”
Our “Positioning” Maximise our ...
VLE & Portal: Moodle2
upgrade
1.9 2.4
extend
video
e-submission
e-portfolio
train
inspire
research
engagement tracking
VLE & Portal: App
VLE & Portal: App
LRT | End of Year Report
• Student Surveys; Booking Visit Days
• Online Enrolment; Ceremonies & Conferment
• Timetables on...
Upcoming SlideShare
Loading in...5
×

LRT Talks 20130725 Services Away Day

255

Published on

Slides to accompany talk give to MMU Services Group Away Day in July 2013. Covers work done to improve the student experience through technology

Published in: Education, Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
255
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

LRT Talks 20130725 Services Away Day

  1. 1. Enhancing the Student Learning Experience with technology Manchester | Jul 2013 Professor Mark Stubbs Head of Learning & Research Technologies m.stubbs@mmu.ac.uk http://twitter.com/thestubbs http://slideshare.net/markstubbs
  2. 2. The importance of getting it right Student Retention Success & Satisfaction Student Intake (Aspirations, Attitude & Abilities) Learning, Teaching, Assessment & Personal Development Processes, Facilities & Resources Reputation Marketing & Recruitment Processes All Year Numbers Resource allocation League table rankings A A Recruit to target B B Improve satisfaction, retention & success C C Inform decision-makers
  3. 3. Understanding how best to make a difference Careful diagnosis of (diverse) learning experiences • Recurrent messages – NSS analysis: course organisation determines Q22 – Mobile surveys: deadlines, timetables… (m-admin) – Focus groups: consistent, easy to find info • Great (and not-so great) expectations – “engaging, well-organised courses” – “inspirational tutors who know me”
  4. 4. Coordinating our response B Improve satisfaction, retention & success Great Online Experience (Seamless, personalised) Great Learning Spaces Great Teaching Simplify Unwieldy Curriculum
  5. 5. • A coordinated strike for step-change improvement EQAL New Curriculum • designing new units, … New Admin Systems & Processes • personal timetabling, … New Virtual Learning Environment • Moodle & myMMU web/mobile, Talis Aspire… New QA & QE Processes • facilitating curriculum transformation In the current climate Diminishing unit of resource Everything depends on everything else We are large and risk averse
  6. 6. MISSION:
  7. 7. Wrapping the institution around the learner This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence megamashup mws
  8. 8. 8 Wrapping the institution around the learner Student ID Timetable This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence Sync to personal device
  9. 9. Wrapping the institution around the learner Student ID (+ Unit code) Hand-in dates / extensions / marks Personalised submission sheet This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence
  10. 10. Wrapping the institution around the learner Unit code Resource list Relevant resource This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence
  11. 11. Wrapping the institution around the learner Unit code Past exam papers Past exam paper This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence
  12. 12. Engaging our students Providing business intelligence Automating our processes Are we in a better place now?
  13. 13. NSS quartile improvements 30% 40% 50% 60% 70% 80% 90% 100% The teaching on my course Assessment and feedback Academic support Organisation and management Learning resources Personal development Overall Satisfaction 30% 40% 50% 60% 70% 80% 90% 100% The teaching on my course Assessment and feedback Academic support Organisation and management Learning resources Personal development Overall Satisfaction I am satisfied with the Students' Union (Association or Guild) at my institution 2011 MMU result Similar institution results (Leeds Met, Birm. City, UCLan, LJM, De Mont, Northumbria, Nott. Trent, Sheff. Hall) 2012
  14. 14. Listening carefully to the student voice • Personalised online survey on portal homepage – Nov 2011: 10,716 left 58,000+ comments – Nov 2012: 10,186 left 48,000+ comments – All data tagged with unit / course codes • Unit/Course leaders see their anonymised feedback – Statistical analysis identified top 3 predictors of overall satisfaction… The course helped me develop the confidence and skills to succeed The course is well organised and running smoothly Staff on my course are good at explaining things Hygiene factors Stimulating pedagogy
  15. 15. Prioritising our IS/IT investments • Projects grouped into portfolios – Facilities; Finance & HR; Learning, Students & Curriculum; Portals, Content & Collaboration; IT – Exec reviewing importance, status, cost, risk etc • “Top trumps” workshop at Directorate
  16. 16. Our “Priorities” Our “People, Processes, Buildings & Systems Objectives” Our “Bottom Line” Our “Positioning” Maximise our reputation Recruit to UG & PG targets Improve UG & PG retention, satisf action & success Diversify our portfolio of viable learning opportunities Maximise research, innov ation & enterprise income & impact Comply with our legal & statutory obligations Operate effective, eff icient, well- understood business processes Provide a sustainable, s afe, high quality working environment for our staff & students Attract, recr uit, develop, value & retain high performing staff Promote a culture that embraces change, pur sues excellence & fosters well- being & respect Remain a sustainable university
  17. 17. Our “Priorities” Our “People, Processes, Buildings & Systems Objectives” Our “Bottom Line” Our “Positioning” Maximise our reputation Recruit to UG & PG targets Improve UG & PG retention, satisf action & success Diversify our portfolio of viable learning opportunities Maximise research, innov ation & enterprise income & impact Comply with our legal & statutory obligations Operate effective, eff icient, well- understood business processes Provide a sustainable, s afe, high quality working environment for our staff & students Attract, recr uit, develop, value & retain high performing staff Promote a culture that embraces change, pur sues excellence & fosters well- being & respect Remain a sustainable university
  18. 18. VLE & Portal: Moodle2 upgrade 1.9 2.4 extend video e-submission e-portfolio train inspire research engagement tracking
  19. 19. VLE & Portal: App
  20. 20. VLE & Portal: App
  21. 21. LRT | End of Year Report • Student Surveys; Booking Visit Days • Online Enrolment; Ceremonies & Conferment • Timetables on Phones; Checking Library Loans • Plagiarism Detection; Option Selection • Prep for UCAS; MMUTube podcasts • Engagement data sought; CPD units taught • NSS scores aided; QLS upgraded • MyMMU; Moodle2 • Reports for Boards; MMUnion Awards
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×