The document outlines the steps taken by a school to improve its processes and performance, including obtaining feedback from students, parents, alumni and leadership to identify areas for improvement. Key processes like teaching and learning, workforce development, and performance management were mapped, measures were established, and plans were put in place to track progress and drive continuous improvement. Emphasis was also placed on inclusion, ethics, safety, and developing the potential of both students and teachers.

2.  Mission of excellence treated with seriousness…
 Planning became systematic.
 Importance was given to VOC (Voice of Customer)
by involving them.
 We needed to identify and map our processes
 We became more open to change

3. Involvement of management
– focus on Vision, Ethics, Legal & Safety
issues
– evaluation of the effectiveness of the
Senior
Leadership Team

4. Action plans aligned to goals.
Performance Measures to track progress
The concept and use of PDCA
3600 feedback collected for improvement.

5. Making Teaching Learning more inclusive
 Remedial classes for underperformers
 Special attention to special children
 Training in Safety and Ethics.
 Exposure to national / international olympiads
Listening to students, parents & alumini through
feedback to capture satisfaction / dissatisfaction
Complaint handling – a systematic process

6. Databank created
– measured, analyzed, reviewed to track performance
Performance measures for continuous improvement
and innovation.
Sharing of knowledge  PACE, EQUIP etc.
(Principal’s Awareness of Creativity in Education)

7. Team Work, Job rotation, Empowerment
 confident teachers
Motivated workforce
– career progression, recognition , benefits & policies
Mentor – mentee process
Continuous focus on workforce development
Evaluation of Workforce effectiveness
Continuity in the Teaching – Learning process

8. Developmentally based Learning Program
- Rubrics set for multiple intelligences
Alignment and integration of academic syllabus
Use of technology in the teaching process
Review and analysis of students performance
Gaps identified and analyzed through PDCA
Career counselling sessions conducted.
The presence of a counselor.
International aspect incorporated in the curriculum