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THE PANDEMIC + THE RECOVERY:
TODAY… AND PREPARING FOR WHAT’S NEXT
COVID-19 insights from agency advisor Karl Sakas
Late April 2020 | karl@sakasandcompany.com
@KarlSakas
Q&A CALL: OUR AGENDA
1. Current: What I’m seeing now
2. Future: Insights for what’s to come
3. Q&A: Help you prioritize your focus
@KarlSakas
PRIORITIES FOR AGENCIES
1. Leadership: Our employees, clients, and
communities are looking to us to lead.
2. Action: Even in the face of uncertainty,
we need to take calculated actions now.
3. Self-Care: We must put on our own
oxygen masks first.
@KarlSakas
SNAPSHOT: 350+ AGENCIES
@KarlSakas
@KarlSakas
PART 1
What I’m seeing today,
at agencies worldwide
WHAT I’M SEEING TODAY
1. Overall: Frustration, uncertainty… and hope.
2. Account Services: Frozen or cut.
3. Sales: Slow or stopped.
4. Marketing: Content, and “free” consults.
5. Team: Uncertainty… and rallying.
6. Leadership: Exhaustion… and hope.
@KarlSakas
WHAT AGENCIES ARE ASKING
1. How does this compare to 2008 GFC?
2. How to restart our sales pipeline?
3. Where to find higher-value clients?
4. Recovery timeline: Demand Deferred, or
Demand Destroyed?
@KarlSakas
@KarlSakas
PART 2
Insights about what’s next, from
CMOs, agencies… and history.
“ALL WILL COME RIGHT”
@KarlSakas
CMO’S: RECOVERY PREP
@KarlSakas
SURVEY: 42,000+ AGENCIES
@KarlSakas
AGENCIES: 2020 OPTIMISM
@KarlSakas
SPECIALISTS: ++OPTIMISTIC
@KarlSakas
PRIORITY: HIGH-VALUE CLIENTS
@KarlSakas
GROWTH VS. SURVIVAL
PERCEPTION + REALITY
@KarlSakas
@KarlSakas
PART 3
Q&A to help you prioritize
where to focus next
at your agency
YOUR CLIENTS NEED YOU
@KarlSakas

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Recovery preparation advice: Agency insights on COVID-19 from advisor Karl Sakas