Client onboarding advice for agencies from Karl Sakas

Karl Sakas
Karl SakasAgency Consultant at Sakas & Company
Grow Your Agency Faster:
Upgrade Your Client
Onboarding Process
Karl Sakas, Agency Advisor
@KarlSakas
#INBOUND17
Your Growth Goals
@KarlSakas
#INBOUND17
● Same (or Shrink)
● Grow
● Grow 25%+
● Grow 50%+
● Grow 100%+
Agency Growth
@KarlSakas
#INBOUND17
=
Upsells + New Clients
Start…
Yesterday
@KarlSakas
#INBOUND17
@KarlSakas
#INBOUND17
@KarlSakas
#INBOUND17
● Less overwhelmed.
● More confident.
● Fewer fires.
@KarlSakas
#INBOUND17
How to Start…
Not Yesterday
@KarlSakas
#INBOUND17
Reason,
Options,
Choose
@KarlSakas
#INBOUND17
More Fun, More Profits:
@KarlSakas
#INBOUND17
Equal Partnership
Starting Day 1
#INBOUND17
@KarlSakas
@KarlSakas
#INBOUND17
Client Onboarding
=
Equal Partnership
#1
Make your
“go/no-go” list.
@KarlSakas
#INBOUND17
#2
Create & use a
pre-kickoff
survey.
@KarlSakas
#INBOUND17
#3
Organize your
requests.
@KarlSakas
#INBOUND17
#4
Assign roles:
strategist, AM,
PM, SMEs.
@KarlSakas
#INBOUND17
#5
Revise your
process every
3-12 months.
@KarlSakas
#INBOUND17
@KarlSakas
#INBOUND17
1. Create go/no-go list.
2. Use pre-kickoff survey.
3. Organize requests.
4. Assign roles.
5. Revise regularly.
Equal Partnerships via Client Onboarding:
@KarlSakas #INBOUND17
Text INBOUND
to 444999
or go to
AgencyOnboarding.com
Get the workbook and bonuses:
1 of 19

Recommended

Car dealers by
Car dealersCar dealers
Car dealersDaniel Rafael
138 views17 slides
About Excellent Presence - Web Strategy Studio by
About Excellent Presence - Web Strategy StudioAbout Excellent Presence - Web Strategy Studio
About Excellent Presence - Web Strategy StudioExcellentPresence01
55 views9 slides
Creativeimedia by
CreativeimediaCreativeimedia
Creativeimediadavidfranks01
206 views11 slides
Get More Targeted Leads for your Business by
Get More Targeted Leads for your BusinessGet More Targeted Leads for your Business
Get More Targeted Leads for your Businesstextmobilesolution
33 views12 slides
Join scroll by
Join scrollJoin scroll
Join scrolljoinscroll
42 views6 slides
VB Score by
VB ScoreVB Score
VB ScoreVictor van der Spuy
58 views1 slide

More Related Content

What's hot

Jask About Us by
Jask About Us Jask About Us
Jask About Us Tom Whitehouse
496 views26 slides
Stimulus by
StimulusStimulus
StimulusJoel Miller
70 views27 slides
Only4Agents - One Stop Solution For Web Design Needs by
Only4Agents - One Stop Solution For Web Design NeedsOnly4Agents - One Stop Solution For Web Design Needs
Only4Agents - One Stop Solution For Web Design NeedsOnly4Agents
28 views11 slides
Advertising Agency Adelaide by
Advertising Agency AdelaideAdvertising Agency Adelaide
Advertising Agency AdelaideCorieDawson123
19 views9 slides
Haqto profile by
Haqto profileHaqto profile
Haqto profileHaqto technologies
48 views11 slides
I Have Answer by
I Have AnswerI Have Answer
I Have AnswerI have Answer
136 views16 slides

What's hot(18)

Only4Agents - One Stop Solution For Web Design Needs by Only4Agents
Only4Agents - One Stop Solution For Web Design NeedsOnly4Agents - One Stop Solution For Web Design Needs
Only4Agents - One Stop Solution For Web Design Needs
Only4Agents28 views
Build a mobile website by samtbs2
Build a mobile websiteBuild a mobile website
Build a mobile website
samtbs241 views
Facebook Pixel by Chen Liwei
Facebook PixelFacebook Pixel
Facebook Pixel
Chen Liwei1.2K views
Stripe's Krithika Muthukumar: Effective Launches by Heavybit
Stripe's Krithika Muthukumar: Effective LaunchesStripe's Krithika Muthukumar: Effective Launches
Stripe's Krithika Muthukumar: Effective Launches
Heavybit491 views

Similar to Client onboarding advice for agencies from Karl Sakas

Karl Sakas - Scale to Win by
Karl Sakas - Scale to WinKarl Sakas - Scale to Win
Karl Sakas - Scale to WinINBOUND
1.9K views47 slides
Mike Lieberman - How To Grow the Hell Out Of Your Agency by
Mike Lieberman - How To Grow the Hell Out Of Your AgencyMike Lieberman - How To Grow the Hell Out Of Your Agency
Mike Lieberman - How To Grow the Hell Out Of Your AgencyINBOUND
2.2K views81 slides
404 Mistakes Building/Starting a company by
404 Mistakes Building/Starting a company404 Mistakes Building/Starting a company
404 Mistakes Building/Starting a companyAnton Skrypnyk
73 views41 slides
Scale to Win: How to Grow Your Agency Without Breaking by
Scale to Win: How to Grow Your Agency Without BreakingScale to Win: How to Grow Your Agency Without Breaking
Scale to Win: How to Grow Your Agency Without BreakingKarl Sakas
2.1K views44 slides
Defining Your Brand Promise Deck by
Defining Your Brand Promise Deck Defining Your Brand Promise Deck
Defining Your Brand Promise Deck Lauren Perkins
613 views20 slides
Your Website Is Worth £27,000 And More And Here's Why! by
Your Website Is Worth £27,000 And More And Here's Why!Your Website Is Worth £27,000 And More And Here's Why!
Your Website Is Worth £27,000 And More And Here's Why!Think Zap
651 views40 slides

Similar to Client onboarding advice for agencies from Karl Sakas(20)

Karl Sakas - Scale to Win by INBOUND
Karl Sakas - Scale to WinKarl Sakas - Scale to Win
Karl Sakas - Scale to Win
INBOUND1.9K views
Mike Lieberman - How To Grow the Hell Out Of Your Agency by INBOUND
Mike Lieberman - How To Grow the Hell Out Of Your AgencyMike Lieberman - How To Grow the Hell Out Of Your Agency
Mike Lieberman - How To Grow the Hell Out Of Your Agency
INBOUND2.2K views
404 Mistakes Building/Starting a company by Anton Skrypnyk
404 Mistakes Building/Starting a company404 Mistakes Building/Starting a company
404 Mistakes Building/Starting a company
Anton Skrypnyk73 views
Scale to Win: How to Grow Your Agency Without Breaking by Karl Sakas
Scale to Win: How to Grow Your Agency Without BreakingScale to Win: How to Grow Your Agency Without Breaking
Scale to Win: How to Grow Your Agency Without Breaking
Karl Sakas2.1K views
Defining Your Brand Promise Deck by Lauren Perkins
Defining Your Brand Promise Deck Defining Your Brand Promise Deck
Defining Your Brand Promise Deck
Lauren Perkins613 views
Your Website Is Worth £27,000 And More And Here's Why! by Think Zap
Your Website Is Worth £27,000 And More And Here's Why!Your Website Is Worth £27,000 And More And Here's Why!
Your Website Is Worth £27,000 And More And Here's Why!
Think Zap651 views
Kathleen Booth - From Pain To Gain by INBOUND
Kathleen Booth - From Pain To GainKathleen Booth - From Pain To Gain
Kathleen Booth - From Pain To Gain
INBOUND2.2K views
Using Account-Based Selling To Crush Your Sales Development KPIs by Datanyze
Using Account-Based Selling To Crush Your Sales Development KPIsUsing Account-Based Selling To Crush Your Sales Development KPIs
Using Account-Based Selling To Crush Your Sales Development KPIs
Datanyze 1.9K views
Why You Can't Afford to Keep Measuring Marketing The Same Way in 2018 by G3 Communications
Why You Can't Afford to Keep Measuring Marketing The Same Way in 2018Why You Can't Afford to Keep Measuring Marketing The Same Way in 2018
Why You Can't Afford to Keep Measuring Marketing The Same Way in 2018
TADA CDDC8 Developing a Digital Marketing Strategy by Christi Olson
TADA CDDC8 Developing a Digital Marketing StrategyTADA CDDC8 Developing a Digital Marketing Strategy
TADA CDDC8 Developing a Digital Marketing Strategy
Christi Olson1.1K views
Finish Strong, Start Fresh - Goal Setting and Project Planning for a New Year by Barbara Drazga
 Finish Strong, Start Fresh - Goal Setting and Project Planning for a New Year Finish Strong, Start Fresh - Goal Setting and Project Planning for a New Year
Finish Strong, Start Fresh - Goal Setting and Project Planning for a New Year
Barbara Drazga107 views
Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model (#INBOU... by PR 20/20
Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model (#INBOU...Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model (#INBOU...
Point Pricing: An Inside Look at PR 20/20's Value-Based Pricing Model (#INBOU...
PR 20/206.4K views
Flat6 Labs Cairo Cyle 13 Bootacamp Day 3 by Dave Parker
Flat6 Labs Cairo Cyle 13 Bootacamp Day 3Flat6 Labs Cairo Cyle 13 Bootacamp Day 3
Flat6 Labs Cairo Cyle 13 Bootacamp Day 3
Dave Parker353 views
[WMD2016] Digital Marketer >> Ryan Deiss "Automate your ideal sales convo" by 500 Startups
[WMD2016] Digital Marketer >> Ryan Deiss "Automate your ideal sales convo"[WMD2016] Digital Marketer >> Ryan Deiss "Automate your ideal sales convo"
[WMD2016] Digital Marketer >> Ryan Deiss "Automate your ideal sales convo"
500 Startups1.4K views
Planning Your Revenue-Generating Promotions Strategy for the Year by Upland Second Street
Planning Your Revenue-Generating Promotions Strategy for the YearPlanning Your Revenue-Generating Promotions Strategy for the Year
Planning Your Revenue-Generating Promotions Strategy for the Year
Blake Pappas - Workshop : The Proven 8 Step Formula to Successful Content Mar... by Autumn Quarantotto
Blake Pappas - Workshop : The Proven 8 Step Formula to Successful Content Mar...Blake Pappas - Workshop : The Proven 8 Step Formula to Successful Content Mar...
Blake Pappas - Workshop : The Proven 8 Step Formula to Successful Content Mar...
Autumn Quarantotto529 views

More from Karl Sakas

Recovery preparation advice: Agency insights on COVID-19 from advisor Karl Sakas by
Recovery preparation advice: Agency insights on COVID-19 from advisor Karl SakasRecovery preparation advice: Agency insights on COVID-19 from advisor Karl Sakas
Recovery preparation advice: Agency insights on COVID-19 from advisor Karl SakasKarl Sakas
174 views18 slides
COVID-19 advice for agencies: Guidance from agency consultant Karl Sakas by
COVID-19 advice for agencies: Guidance from agency consultant Karl SakasCOVID-19 advice for agencies: Guidance from agency consultant Karl Sakas
COVID-19 advice for agencies: Guidance from agency consultant Karl SakasKarl Sakas
1.1K views7 slides
Agency Resiliency tips from Karl Sakas by
Agency Resiliency tips from Karl SakasAgency Resiliency tips from Karl Sakas
Agency Resiliency tips from Karl SakasKarl Sakas
528 views34 slides
Agency Sales Process tips from Karl Sakas by
Agency Sales Process tips from Karl SakasAgency Sales Process tips from Karl Sakas
Agency Sales Process tips from Karl SakasKarl Sakas
581 views46 slides
Account management advice from agency expert Karl Sakas by
Account management advice from agency expert Karl SakasAccount management advice from agency expert Karl Sakas
Account management advice from agency expert Karl SakasKarl Sakas
410 views24 slides
Warmth & Competence: Tips for Client & Customer Retention by
Warmth & Competence: Tips for Client & Customer RetentionWarmth & Competence: Tips for Client & Customer Retention
Warmth & Competence: Tips for Client & Customer RetentionKarl Sakas
878 views36 slides

More from Karl Sakas(11)

Recovery preparation advice: Agency insights on COVID-19 from advisor Karl Sakas by Karl Sakas
Recovery preparation advice: Agency insights on COVID-19 from advisor Karl SakasRecovery preparation advice: Agency insights on COVID-19 from advisor Karl Sakas
Recovery preparation advice: Agency insights on COVID-19 from advisor Karl Sakas
Karl Sakas174 views
COVID-19 advice for agencies: Guidance from agency consultant Karl Sakas by Karl Sakas
COVID-19 advice for agencies: Guidance from agency consultant Karl SakasCOVID-19 advice for agencies: Guidance from agency consultant Karl Sakas
COVID-19 advice for agencies: Guidance from agency consultant Karl Sakas
Karl Sakas1.1K views
Agency Resiliency tips from Karl Sakas by Karl Sakas
Agency Resiliency tips from Karl SakasAgency Resiliency tips from Karl Sakas
Agency Resiliency tips from Karl Sakas
Karl Sakas528 views
Agency Sales Process tips from Karl Sakas by Karl Sakas
Agency Sales Process tips from Karl SakasAgency Sales Process tips from Karl Sakas
Agency Sales Process tips from Karl Sakas
Karl Sakas581 views
Account management advice from agency expert Karl Sakas by Karl Sakas
Account management advice from agency expert Karl SakasAccount management advice from agency expert Karl Sakas
Account management advice from agency expert Karl Sakas
Karl Sakas410 views
Warmth & Competence: Tips for Client & Customer Retention by Karl Sakas
Warmth & Competence: Tips for Client & Customer RetentionWarmth & Competence: Tips for Client & Customer Retention
Warmth & Competence: Tips for Client & Customer Retention
Karl Sakas878 views
Digital marketing agency PM advice: Lead early & often by Karl Sakas
Digital marketing agency PM advice: Lead early & oftenDigital marketing agency PM advice: Lead early & often
Digital marketing agency PM advice: Lead early & often
Karl Sakas715 views
Digital PM advice from Thomas Edison, via Karl Sakas of Agency Firebox by Karl Sakas
Digital PM advice from Thomas Edison, via Karl Sakas of Agency FireboxDigital PM advice from Thomas Edison, via Karl Sakas of Agency Firebox
Digital PM advice from Thomas Edison, via Karl Sakas of Agency Firebox
Karl Sakas2.2K views
Time Management advice for marketing agencies: 25 hours in the day by Karl Sakas
Time Management advice for marketing agencies: 25 hours in the dayTime Management advice for marketing agencies: 25 hours in the day
Time Management advice for marketing agencies: 25 hours in the day
Karl Sakas2K views
5 Things You're Missing That Are Killing Your Business by Karl Sakas
5 Things You're Missing That Are Killing Your Business5 Things You're Missing That Are Killing Your Business
5 Things You're Missing That Are Killing Your Business
Karl Sakas951 views
Be memorable: What I learned mixing Manhattans at 106 mph by Karl Sakas
Be memorable: What I learned mixing Manhattans at 106 mphBe memorable: What I learned mixing Manhattans at 106 mph
Be memorable: What I learned mixing Manhattans at 106 mph
Karl Sakas767 views

Recently uploaded

Integrating Talent Management Practices by
Integrating Talent Management PracticesIntegrating Talent Management Practices
Integrating Talent Management PracticesSeta Wicaksana
157 views29 slides
Presentation on proposed acquisition of leading European asset manager Aermon... by
Presentation on proposed acquisition of leading European asset manager Aermon...Presentation on proposed acquisition of leading European asset manager Aermon...
Presentation on proposed acquisition of leading European asset manager Aermon...KeppelCorporation
315 views11 slides
Assignment 4: Reporting to Management.pptx by
Assignment 4: Reporting to Management.pptxAssignment 4: Reporting to Management.pptx
Assignment 4: Reporting to Management.pptxBethanyAline
25 views20 slides
Accounts Class 12 project cash flow statement and ratio analysis by
Accounts Class 12 project cash flow statement and ratio analysisAccounts Class 12 project cash flow statement and ratio analysis
Accounts Class 12 project cash flow statement and ratio analysisJinendraPamecha
53 views42 slides
Navigating the Complexity of Derivatives Valuation 📈 by
Navigating the Complexity of Derivatives Valuation 📈Navigating the Complexity of Derivatives Valuation 📈
Navigating the Complexity of Derivatives Valuation 📈ValAdvisor
16 views6 slides
Quandoo - Passion - Matthias M.pptx by
Quandoo - Passion - Matthias M.pptxQuandoo - Passion - Matthias M.pptx
Quandoo - Passion - Matthias M.pptxMatthias Maximilian
24 views5 slides

Recently uploaded(20)

Integrating Talent Management Practices by Seta Wicaksana
Integrating Talent Management PracticesIntegrating Talent Management Practices
Integrating Talent Management Practices
Seta Wicaksana157 views
Presentation on proposed acquisition of leading European asset manager Aermon... by KeppelCorporation
Presentation on proposed acquisition of leading European asset manager Aermon...Presentation on proposed acquisition of leading European asset manager Aermon...
Presentation on proposed acquisition of leading European asset manager Aermon...
KeppelCorporation315 views
Assignment 4: Reporting to Management.pptx by BethanyAline
Assignment 4: Reporting to Management.pptxAssignment 4: Reporting to Management.pptx
Assignment 4: Reporting to Management.pptx
BethanyAline25 views
Accounts Class 12 project cash flow statement and ratio analysis by JinendraPamecha
Accounts Class 12 project cash flow statement and ratio analysisAccounts Class 12 project cash flow statement and ratio analysis
Accounts Class 12 project cash flow statement and ratio analysis
JinendraPamecha53 views
Navigating the Complexity of Derivatives Valuation 📈 by ValAdvisor
Navigating the Complexity of Derivatives Valuation 📈Navigating the Complexity of Derivatives Valuation 📈
Navigating the Complexity of Derivatives Valuation 📈
ValAdvisor16 views
Bloomerang_Forecasting Your Fundraising Revenue 2024.pptx.pdf by Bloomerang
Bloomerang_Forecasting Your Fundraising Revenue 2024.pptx.pdfBloomerang_Forecasting Your Fundraising Revenue 2024.pptx.pdf
Bloomerang_Forecasting Your Fundraising Revenue 2024.pptx.pdf
Bloomerang186 views
3Q23_EN.pdf by irhcs
3Q23_EN.pdf3Q23_EN.pdf
3Q23_EN.pdf
irhcs15 views
Monthly Social Media Update November 2023 copy.pptx by Andy Lambert
Monthly Social Media Update November 2023 copy.pptxMonthly Social Media Update November 2023 copy.pptx
Monthly Social Media Update November 2023 copy.pptx
Andy Lambert34 views
Navigating EUDR Compliance within the Coffee Industry by Peter Horsten
Navigating EUDR Compliance within the Coffee IndustryNavigating EUDR Compliance within the Coffee Industry
Navigating EUDR Compliance within the Coffee Industry
Peter Horsten56 views
Top 10 IT Tasks Small Businesses Can Entrust to Offshore Professionals by altafhsayyednimetler
Top 10 IT Tasks Small Businesses Can Entrust to Offshore ProfessionalsTop 10 IT Tasks Small Businesses Can Entrust to Offshore Professionals
Top 10 IT Tasks Small Businesses Can Entrust to Offshore Professionals
Amazing Opportunities: PCD Pharma Franchise in Kerala.pptx by SaphnixMedicure1
Amazing Opportunities: PCD Pharma Franchise in Kerala.pptxAmazing Opportunities: PCD Pharma Franchise in Kerala.pptx
Amazing Opportunities: PCD Pharma Franchise in Kerala.pptx
SaphnixMedicure124 views
Imports Next Level.pdf by Bloomerang
Imports Next Level.pdfImports Next Level.pdf
Imports Next Level.pdf
Bloomerang161 views
davood_keshavarz_david_keshavarz_criminal_conviction_prison_sentence_judgemen... by morshedislam3
davood_keshavarz_david_keshavarz_criminal_conviction_prison_sentence_judgemen...davood_keshavarz_david_keshavarz_criminal_conviction_prison_sentence_judgemen...
davood_keshavarz_david_keshavarz_criminal_conviction_prison_sentence_judgemen...
morshedislam320 views

Client onboarding advice for agencies from Karl Sakas