What is Emotional
Emotional intelligence (EI) is the ability to understand
and manage both your own emotions, and those of the
people around you. People with a high degree of
emotional intelligence usually know what they're
feeling, what this means, and how their emotions can
affect other people
The main five domains
1. Emotional Self-Awareness - Know what you are feeling and what your
emotional state is, and then using that information to help you make
effective decisions for better outcomes for yourself and others.
2. Emotional Self-Regulation - Possessing the ability to manage your
emotional state and control ones interpretations of external events.
The ability to choose how you feel and to be able to alter stress states.
3. Emotional Self-Motivation - The ability to use your emotions to create
self action. Ones ability to work though resistance, to commit and to
persist. Using your emotions to be positive, optimistic and confident.
4. Empathy - The ability to listen effectively and accurately enough to put
yourself in the other person's shoes. The ability to have perspective.
You may not necessarily agree with them, but can understand the
situation from their point of view in order to improve communication,
problem-solving, and trust.
5. Managing Relationships - The ability to cooperate, consider and show
care for others, appreciate difference and create win-win outcomes
Application A: Benefits for Leaders and
Teams depend on their leaders to bring out the best in them.
Productivity and performance of others is directly related to
the levels of EQ of managers and leaders. People managing
skills are more important than any other single skill are for
Application B: Benefits for Technical Experts
They need to build interpersonal skills to bring out the best in
teams and to projects are completed on schedule. It is also
important to achieve creativity and problem solving innovation.
Benefits for Support Staff
EQ help support staff effectively handle work loads, interactions
with peers and bosses, multiple demands, interruptions and tight
deadlines. Work flow and projects run more smoothly.
Benefits for Teams
Application C: Benefits for Client contact Staff
Clients can easily trigger us into ineffective behavior. Client
contact success is totally dependent on ones level of EQ.
When customers are complaining, the ability for staff to manage
their own internal emotional states becomes critical. Skills in
conflict resolution, rapport building and solving problems are
hallmarks for high customer loyalty
Why Emotional Intelligence Is Needed In
Since the leadership is The ability to influence people toward the
attainment of organizational goals, the leader must feel , positive
communicate and interact with the team to influence them.
Emotional Intelligence does not fit the classic historical models of
leadership. However, people often use the same language for
leadership today - bold, brave and tough with a strong sense of
purpose and resolve. However, this does not fit today's needs,
because: today's workforce does not accept the autocratic style
often adopted by leaders following historical models of
leadership has had to evolve to match a growing sense of
democracy and independence in the workforce
employees now have far more options and choices than the foot
soldiers of yesterday