Human resources management at ng afyon wellness convention hotel

1. Human Resources Management
at NG Afyon Wellness Convention
Hotel
*Hazel Mihriban Karaca
Afyon Kocatepe University/Business
Management

2. NG Afyon Vission Statement
• Bringing diversity to the hotel management
perspective
• Provide getting be Brand City of Afyonkarahisar
• Being a pioneer of the sector

3. Value at NG Güral Afyon
HOSPITALITY
INTEGRITY
LEADERSHIP
TEAMWORK
.
OWNERSHIP
NOW
• We ambitious to continually
extraordinary experiences for our
guests
• We always do the right thing
• We are a leader in our industry
and community.
• We are working as a team in every
business that we do
• Our activities and our decisions
belong to us.
• We are working fast and
disciplined.

4. Quality Policy at NG Afyon
• These are a couple of quality policy of 15 important
quality policy;
• Investigate guests' requests, expectations, needs and
complaints, plan and ensure the realization of service.
• To offer product and service with take responsibility of
quality.
• To fulfill product and service without wasting and without
harming the environment to resources.
• Conduct studies on health and safety at work our
employees.

5. Introduction to Human
Resources Investigation
• We met three times in
Gural authorized
personnel. We met a
very humble and
considerate lady.
• Following are the
content from our
meeting and interview
conducted with Ms.
Songül Yıldırım;

6. Important things in HRM
(Outlines)
• Career History of HR Manager
• Tasks
• Difference of HRM in NG Güral Afyon
• Employee Motivation
• Key Worlds of HRM
• What We Learned

7. Career History of Human Resource
Manager of NG Güral Afyon Hotel
• Songül Yıldırım who is manager of HR at Güral
Afyon has worked on simple jobs like do wedding
candy to satisfy the college pocket money. Her real
life career started with working customer
representative of Turkcell. Then she passed
department of HR by the agency of patient attitude,
smiling good relations, positive personality, being
extroverted. And she has received a job offer from
NG Güral Afyon.

8. TASKS
• Daily Report
*How many personnel work daily?
*How many people are using weekly and annual permit?
(paid leave and unpaid leave)
*The number of rooms sold
*Number kuver
Retrieving signature Schedule for the report like department
of front office, sales and housekeeping.
• Evaluation official report

9. TASKS
• Provide strengthening of the relationship between
management and personnel
• Follow-up of annual and daily permit
• Business negotiations
• Evaluating performance of employees
• Recruitment and dismissal
• Motivation employee

10. Recruitment and dismissal
• Firstly management and human
resources department determine the
company's budget and how many
employees will be recruited which
department.
• Human Resource Manager invites for
a job interview taking into account
business applications on open
positions and personal qualification As
you see the images.
• Recruitment is happening with co-
decision with the human resources and
management.
• There are 14 different open positions
to NG Güral Hotel.

11. Motivation employee
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• Celebration and messages to
birthdays,
• Festivals messages,
• Condolence,
• Baby born celebration
Personel Night

13. Güral Hotel HR difference
• Make payroll
• Provide reinforcement employee to keep up with the
pace of intense days from other companies.
• Organize events to increase motivation as we said
before

14. Key World of HRM
Human resources expert must be showman
Human resources expert must be superman
Human resources department is the heart of
the company

15. What we learned
• Vocational life lessons what we learn from Mrs Yıldırım;
• Most happiest thing in my professional career is being
common to worry and help that someone
• It doesn’t matter to feed the fee you receive. İmportant is
to feed to dignity, work experience, and give importance
to your views.
• The most affecting point is Mrs Yıldırım’s awareness
about the social responsibility. You will unnderstand when
you watch..
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17. Any Question?
Thank You