1. Arpita B Suvarna
House #37,
2ndCross, Vinayakanagar,
Subramanyapura Post
Uttarahalli Mobile: +91- 9742007345
Bangalore – 560078 e-mail: arpitabsuvarna@gmail.com
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Work Experience
Working as EMEA and APJ - Sales Coordinator in Hewlett Packard – GBS (Sales Operations) with an
overall experience of 3.2 years.
Professional Snapshot
• At Pantaloons as a Human Resource Assistant from Dec’06 to Apr’07.
• At Veejay Enterprises as an Office Assistant and Factory In charge from Apr’07 to May’08.
• At NIIT, Gandhi bazaar, Bangalore worked as Administrator cum Counselor.
• Currently Working as an SLA at Hewlett Packard, from 2012.
• Over 1 Year of SFDC and 2 Year of Siebel experience.
• Over 7 months of Eclipse tool experience.
• Working in SFDC & with Back End Business Team to close an active Opportunity
/Cases.
• Report extractions from SAP - Business Objects based on the requirements & delivering
customer priorities projects.
• Excellent communication with cross-functional team skills.
Responsibilities Handling
• Work with cross functional teams (Includes IT/BU)to deep dive any open cases/escalation to
close and escalate if required by following escalation metrics
• Participate in Sanity Check for the Seibel & business tools release.
• Preparing Dashboard/Ad-hock reports in Excel by the help of macros & pivotal techniques,
Data extractions.
• Working in SFDC Front and Back End business team regards to open cases & Opportunity.
• Report generation as and when required in SFDC.
• Close looping and doing RCA for issues align within SLA/SOP.
• Value Stream Mapping eliminate Non Value add & Best Practice Sharing with different
Teams / regions (EMEA & APJ).
• Monthly process performance review by Client/Stakeholder via Call (Includes PPT
presentation and Business case)
• Documenting process updates and process Map as and when required. Creating &
maintaining the details of partner in CRM and PRM tools in Seibel.
• Mass-Import through EIM in Siebel.
• Extracting desirable report from SAP - Business Objects (BOXI - BI) based on requirements.
• Profiling the partner on request of country CDS/Business leads and handling query from B2B
clients.
• Work correlatively with the channel sales team throughout EMEA (and Partially APJ(Asia
Pacific Japan) region and Provide reports & validations
• Analysis of Process Matric and KPI on monthly basics.
• Production planning and forecasting for the Team.

2. • On boarded new hires in the process, completing their Certification & Training process
successfully.
Achievements:-
1 Zero Defect award for Defect free work H2FY 13
2 Performance awards
3 Performance rated by My Manager FY 12,13, 14 : - Exceed Expectations .
4 Zero Defect award for Defect free work. H1FY 14, H3FY 14 and H1FY15.
5 Subject Matter Expert for 3 Actives.
Technical Skills
• MS Office
• Internet.
Education
• Bachelor of Business Management (BBM in HRM)
College - BNM Degree College, Bangalore in 2011 with 61%.
• Pre-University Education (PCMB)
Vijaya Main PU College, Bangalore in 2008 with 45%
• High School Education
School - B.B.U.L. Jain Vidyalaya, Bangalore in 2001 with 56%.
Board - Central Board of Senior Secondary Education (CBSE)
Personal Profile
Date of Birth - 03-06-1985
Father's name - Mr. N B Swamy
Husband’s Name - Mr. Somshekar Nadig
Marital Status - Married
Languages known - English, Kannada, Hindi, and Telgu.
Nationality - Indian
I hereby declare that the information furnished above is true to the best of my knowledge.
Place: Bangalore (Arpita B Suvarna)