2. Communication is a series of experience of Hearing Smell Seeing Touch

4. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior

7. Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message

11. Let me see! Authoritative Pondering Thinking Considering

12. Can I help! Trust me! You’re in good hands! Helping Hand

13. Now just stop that! Get out of here! Defensive Oppositional

14. So tell me more! Open Accepting Welcoming

19. What makes a good communicator? Clarity Integrity Timing Adequacy

21. How do you develop your communication skills? Explore the related skills

25. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :

26. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]

27. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]

28. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]

29. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures

30. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence

31. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED

32. Thanks Deepti Singh