Communication skill

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Communication skill

  1. 2. Communication is a series of experience of Hearing Smell Seeing Touch
  2. 3. Communication Skills <ul><li>Communication skills is the ability to use language (receptive) and express (expressive) information. </li></ul><ul><li>Effective communication skills are a critical element in your career and personal lives. </li></ul>
  3. 4. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
  4. 5. <ul><li>Visual Image </li></ul>Speaking Writing Body Language
  5. 6. Types of Communication <ul><li>On the basis of organization relationship </li></ul><ul><li>Formal </li></ul><ul><li>Informal </li></ul><ul><li>On the basis of Flow </li></ul><ul><li>Vertical </li></ul><ul><li>Crosswise/Diagonal </li></ul><ul><li>Horizontal </li></ul><ul><li>On the basis of Expression </li></ul><ul><li>Oral </li></ul><ul><li>Written </li></ul><ul><li>Gesture </li></ul>
  6. 7. Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
  7. 8. Communication Involves Three Components <ul><li>Verbal Messages - the words we choose </li></ul><ul><li>Paraverbal Messages - how we say the words </li></ul><ul><li>Nonverbal Messages - our body language </li></ul><ul><li>These Three Components Are Used To </li></ul><ul><li>Send Clear, Concise Messages </li></ul><ul><li>Receive and Correctly Understand Messages Sent to Us </li></ul>
  8. 9. Effective Verbal Messages <ul><li>Are brief, succinct, and organized </li></ul><ul><li>Are free of jargon </li></ul><ul><li>Do not create resistance in the listener </li></ul>SENDING MESSAGES
  9. 10. <ul><li>Nonverbal messages are the primary way that we communicate emotions </li></ul>Facial Expression Postures and Gestures
  10. 11. Let me see! Authoritative Pondering Thinking Considering
  11. 12. Can I help! Trust me! You’re in good hands! Helping Hand
  12. 13. Now just stop that! Get out of here! Defensive Oppositional
  13. 14. So tell me more! Open Accepting Welcoming
  14. 15. <ul><li>Brisk, erect walk </li></ul><ul><li>Standing with hands on hips </li></ul><ul><li>Sitting with legs crossed, foot kicking slightly </li></ul><ul><li>Sitting, legs apart </li></ul><ul><li>Arms crossed on chest </li></ul><ul><li>Walking with hands in pockets, shoulders hunched </li></ul><ul><li>Confidence </li></ul><ul><li>Readiness, aggression </li></ul><ul><li>Boredom </li></ul><ul><li>Open, relaxed </li></ul><ul><li>Defensiveness </li></ul><ul><li>Dejection </li></ul>INTERPRETATION
  15. 16. <ul><li>Hand to cheek </li></ul><ul><li>Touching, slightly rubbing nose </li></ul><ul><li>Rubbing the eye </li></ul><ul><li>Hands clasped behind back </li></ul><ul><li>Locked ankles </li></ul><ul><li>Head resting in hand, eyes downcast </li></ul><ul><li>Rubbing hands </li></ul><ul><li>Evaluation, thinking </li></ul><ul><li>Rejection, doubt, lying </li></ul><ul><li>Doubt, disbelief </li></ul><ul><li>Anger, frustration, apprehension </li></ul><ul><li>Apprehension </li></ul><ul><li>Boredom </li></ul><ul><li>Anticipation </li></ul>INTERPRETATION
  16. 17. RECEIVING MESSAGES <ul><li>Listening </li></ul><ul><li>Requires concentration and energy </li></ul><ul><li>Involves a psychological connection with the speaker </li></ul><ul><li>Includes a desire and willingness to try and see things from another's perspective </li></ul><ul><li>Requires that we suspend judgment and evaluation </li></ul>
  17. 18. <ul><li>Nonverbal </li></ul><ul><li>Giving full physical attention to the speaker; </li></ul><ul><li>Being aware of the speaker's nonverbal messages; </li></ul><ul><li>Verbal </li></ul><ul><li>Paying attention to the words and feelings that are being expressed </li></ul>Key Listening Skills
  18. 19. What makes a good communicator? Clarity Integrity Timing Adequacy
  19. 20. Why is communication important <ul><li>Inspires confidence </li></ul><ul><li>Builds respect in business and social life </li></ul><ul><li>Helps make friends </li></ul><ul><li>Develops a distinct personality </li></ul><ul><li>Reveals your ability to others </li></ul>
  20. 21. How do you develop your communication skills? Explore the related skills
  21. 22. Tips to good communication skills <ul><li>Maintain eye contact with the audience </li></ul><ul><li>Body awareness </li></ul><ul><li>Gestures and expressions </li></ul><ul><li>Convey one's thoughts </li></ul><ul><li>Practice effective communication skills </li></ul>At Last
  22. 23. Effective Communication . . . <ul><li>It is two way. </li></ul><ul><li>It involves active listening. </li></ul><ul><li>It reflects the accountability of speaker and listener. </li></ul><ul><li>It utilizes feedback. </li></ul><ul><li>It is free of stress. </li></ul><ul><li>It is clear. </li></ul>
  23. 24. February 7, 2012 <ul><li>Interrupting </li></ul><ul><li>to complete others ’ sentences </li></ul><ul><li>Preparing </li></ul><ul><li>our response before someone has completed speaking </li></ul><ul><li>Multitasking </li></ul><ul><li>while ‘listening’ </li></ul><ul><li>Filtering </li></ul><ul><li>content or meaning </li></ul><ul><li>based on our opinion / prejudice </li></ul><ul><li>about the speaker </li></ul>Common Communication Errors
  24. 25. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
  25. 26. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
  26. 27. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
  27. 28. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
  28. 29. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
  29. 30. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
  30. 31. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
  31. 32. Thanks Deepti Singh

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