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Communication skill

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  • 1.  
  • 2. Communication is a series of experience of Hearing Smell Seeing Touch
  • 3. Communication Skills
    • Communication skills is the ability to use language (receptive) and express (expressive) information.
    • Effective communication skills are a critical element in your career and personal lives.
  • 4. Communication Goals To get and give information To persuade To ensure understanding To get action To change behavior
  • 5.
    • Visual Image
    Speaking Writing Body Language
  • 6. Types of Communication
    • On the basis of organization relationship
    • Formal
    • Informal
    • On the basis of Flow
    • Vertical
    • Crosswise/Diagonal
    • Horizontal
    • On the basis of Expression
    • Oral
    • Written
    • Gesture
  • 7. Communication Process SENDER RECEIVER Feedback receiver sender Communication is the process of sending and receiving information among people… Noise Use of channel to transmit the message
  • 8. Communication Involves Three Components
    • Verbal Messages - the words we choose
    • Paraverbal Messages - how we say the words
    • Nonverbal Messages - our body language
    • These Three Components Are Used To
    • Send Clear, Concise Messages
    • Receive and Correctly Understand Messages Sent to Us
  • 9. Effective Verbal Messages
    • Are brief, succinct, and organized
    • Are free of jargon
    • Do not create resistance in the listener
    SENDING MESSAGES
  • 10.
    • Nonverbal messages are the primary way that we communicate emotions
    Facial Expression Postures and Gestures
  • 11. Let me see! Authoritative Pondering Thinking Considering
  • 12. Can I help! Trust me! You’re in good hands! Helping Hand
  • 13. Now just stop that! Get out of here! Defensive Oppositional
  • 14. So tell me more! Open Accepting Welcoming
  • 15.
    • Brisk, erect walk
    • Standing with hands on hips
    • Sitting with legs crossed, foot kicking slightly
    • Sitting, legs apart
    • Arms crossed on chest
    • Walking with hands in pockets, shoulders hunched
    • Confidence
    • Readiness, aggression
    • Boredom
    • Open, relaxed
    • Defensiveness
    • Dejection
    INTERPRETATION
  • 16.
    • Hand to cheek
    • Touching, slightly rubbing nose
    • Rubbing the eye
    • Hands clasped behind back
    • Locked ankles
    • Head resting in hand, eyes downcast
    • Rubbing hands
    • Evaluation, thinking
    • Rejection, doubt, lying
    • Doubt, disbelief
    • Anger, frustration, apprehension
    • Apprehension
    • Boredom
    • Anticipation
    INTERPRETATION
  • 17. RECEIVING MESSAGES
    • Listening
    • Requires concentration and energy
    • Involves a psychological connection with the speaker
    • Includes a desire and willingness to try and see things from another's perspective
    • Requires that we suspend judgment and evaluation
  • 18.
    • Nonverbal
    • Giving full physical attention to the speaker;
    • Being aware of the speaker's nonverbal messages;
    • Verbal
    • Paying attention to the words and feelings that are being expressed
    Key Listening Skills
  • 19. What makes a good communicator? Clarity Integrity Timing Adequacy
  • 20. Why is communication important
    • Inspires confidence
    • Builds respect in business and social life
    • Helps make friends
    • Develops a distinct personality
    • Reveals your ability to others
  • 21. How do you develop your communication skills? Explore the related skills
  • 22. Tips to good communication skills
    • Maintain eye contact with the audience
    • Body awareness
    • Gestures and expressions
    • Convey one's thoughts
    • Practice effective communication skills
    At Last
  • 23. Effective Communication . . .
    • It is two way.
    • It involves active listening.
    • It reflects the accountability of speaker and listener.
    • It utilizes feedback.
    • It is free of stress.
    • It is clear.
  • 24. February 7, 2012
    • Interrupting
    • to complete others ’ sentences
    • Preparing
    • our response before someone has completed speaking
    • Multitasking
    • while ‘listening’
    • Filtering
    • content or meaning
    • based on our opinion / prejudice
    • about the speaker
    Common Communication Errors
  • 25. 1. MAKE SURE THAT BODY LANGUAGE, YOUR WORDS & TONALITY ARE CONGRUENT – [ ALIGNED AND SENDING THE SAME MESSAGE ] SOME USEFUL HINTS FOR IMPROVING COMMUNICATION SKILLS :
  • 26. 2. MAINTAINING EYE CONTACT – [ EXPRESSION OF YOUR INTEREST ]
  • 27. 3. IMPROVE YOUR VOICE CULTURE – [ MAKE IT INTERESTING ]
  • 28. 4. BE POSITIVE, PRECISE AND CLEAR – [ ~ “Don’t forget to complete the work by tomorrow.” ] [ ~ “Please remember to complete the work by tomorrow.” ]
  • 29. 5. GOOD LISTENING SUPPLIES THE BUILDING BLOCKS OF GOOD UNDERSTANDING AND GOOD COMMUNICATION SKILLS ~ Listening is an active process involving : Ears – for verbal communication Eyes – for non-verbal communication Body – for gestures
  • 30. 6 . WELL-TIMED PAUSES GIVE TIME FOR EXPLANATION, EVALUATION & DEVELOPMENT OF THOUGHT ~ Facial expressions reveal the difference between a pregnant pause and an embarrassed silence
  • 31. 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED
  • 32. Thanks Deepti Singh