Customer Retention is extremely important for any online business, though is often overlook. Learn how to increase your customer retention rate (and reduce churn) with these tips and tricks.
18. Gaming the system
Customers with multiple free trials, using coupon codes, etc.
Exporting data
Why are customers all of a sudden taking data elsewhere?
Credit cards expiring
Not renewing credit cards after they expire.
SOME OBVIOUS SIGNS OF A LACK OF
ENGAGEMENT:
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