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Worksheet: Social Media Listening for Nonprofits

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Chad Norman
Chad Norman

This worksheet will help you develop a social media listening program at your nonprofit. Use it to identify personas, keywords, and hashtags you should be monitoring. Created RSS feeds from various online tools and build a listening dashboard.

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Worksheet: Listening with Social Media for Nonprofits<br />Created by:<br />Chad Norman – Internet Marketing Manager, Blackbaud<br />Danielle Brigida – Digital Marketing Manager, National Wildlife Federation<br />Originally delivered for Blackbaud’s 2010 Conference for Nonprofits, this hands-on, interactive worksheet covers the development of a social media listening program at your organization. In this worksheet, you will step through the process, including searching various services for keywords related to your organization, creating a social media listening dashboard, analyzing supporter tweets, and developing plans and workflows for responding. After filling out this worksheet, you will have the knowledge necessary to listen to what your supporters are saying about your organization via social media.<br />Upon completion of this worksheet, you will be able to:<br />,[object Object]
Identify key terms that you should be monitoring
Generate search RSS feeds based on key terms about your organization
Create a social media listening dashboard
Create a social media response plan for your staffLet’s get started with exercise 1….<br /> <br />1) Who Am I Listening To?<br />Identify Your Social Media Personas<br />What kind of supporters are you trying to listen to? <br />,[object Object],2) What Am I Listening For?<br />Organization and Staff Members<br />What is the name of your organization and key staff members?<br />,[object Object],Keywords Related to Your Organization, Mission, or Campaigns<br />What keywords might your supporters use in their social communications?<br />,[object Object],Local Community Keywords<br />If your mission is local, what keywords should you be monitoring?<br />,[object Object],Twitter Hashtags<br />What hashtags are related to your organization, mission, location, etc?<br />,[object Object],Twitter Mentions and Retweets<br />What Twitter accounts do you want to monitor?<br />,[object Object],3) Where Should I Be Listening?<br />Collect Tweets from Search.Twitter.com<br />What were some of the keywords, phrases, and hashtags you identified earlier?<br />,[object Object],Visit http://search.twitter.com and perform searches on those items. Find the RSS URL for these results, and paste them into the box below:<br />Capture mentions of your organization with SocialMention.com<br />Visit http://socialmention.com and perform search for your organization’s name. Find the RSS URL for these results, and paste them into the box below:<br />Find Blog Posts about your organization with IceRocket.com<br />Visit http://icerocket.com and perform search for your organization’s name. This will find mentions of your organization in blog posts. Find the RSS URL for these results, and paste them into the box below:<br />Discover conversations about your organization with BoardReader.com<br />Visit http://boardreader.com and perform search for your organization’s name. This will find mentions of your organization in discussion forums. Find the RSS URL for these results, and paste them into the box below:<br />Find out who is linking to your website on Twitter with BackTweets.com<br />Visit http://backtweets.com and perform search for your organization’s website. This will find Twitter links that point to your website. Find the RSS URL for these results, and paste them into the box below:<br />Hear the news about your organization first with Google Alerts<br />Visit http://www.google.com/alerts and perform search for your organization’s name. This will generate results showing new web content that mentions your organization’s name. Select “Feed” under the “Deliver to:” drop down list. Find the RSS URL for these results, and paste them into the box below:<br />4) How Should I Be Listening?<br />Create an iGoogle Dashboard<br />In this exercise, you will use iGoogle to create a social media listening dashboard. <br />,[object Object]
Open up iGoogle: http://www.google.com/ig
Click the “add stuff »” link in the upper-right-hand corner
Click the “Add feed or gadget” link in the lower-left-hand corner

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Worksheet: Social Media Listening for Nonprofits

  • 1.
  • 2. Identify key terms that you should be monitoring
  • 3. Generate search RSS feeds based on key terms about your organization
  • 4. Create a social media listening dashboard
  • 5.
  • 6. Open up iGoogle: http://www.google.com/ig
  • 7. Click the “add stuff »” link in the upper-right-hand corner
  • 8. Click the “Add feed or gadget” link in the lower-left-hand corner
  • 9. Paste in one of the RSS feed URLs from exercise 3 (start with Twitter Search), then press the “Add” button.
  • 10. Close that box and return to your iGoogle home page (link in upper-left-hand corner)The Twitter Search gadget should be visible on your iGoogle home page. You can change how many tweets are displayed, expand each tweet, or visit twitter by clicking the link.<br />Continue adding gadgets using the RSS URLs you created throughout exercise 3. <br />5) How Should I Respond to Social Media?<br />Create a Social Media Response Plan for Staff<br />In this exercise, you will identify what kind of mentions should be responded to, what the response should be, and who should be responding.<br />Social Media Content(Type of Tweet/Update)Who Should Respond(Staff member or Team)What Kind of Response(What to say)<br />