6. Today’s Agenda What is the Next Generation Workplace? Engagement Defined How does an organization benefit from an engaged workforce? What are the real costs of an unengaged workforce? Roadblocks and Relationships Using technology to improve engagement
12. Engagement Defined Employees are engaged when many different levels of employees are feeling fully involved and enthusiastic about their jobs and their organizations. Engagement is the willingness and ability to contribute to company success the extent to which employees put discretionary effort into their work, in the form of extra time, brainpower and energy" according to a Towers Perrin study. “Some employees quit and leave, others quit and stay…” Source: “Creating a Culture of Engagement”, Katherine Esty, Mindy Gerwitz, Boston.com
15. Operating margin down by 2.01% over 3 years Source: “Creating a Culture of Engagement”, Katherine Esty, Mindy Gerwitz, Boston.com A U.S. Department of Labor survey found that the annual cost to U.S. Businesses of employee turnover is $5 Trillion! ($5,000,000,000,000) Source: The WOW Workplace, Mike Byam (@TerryberryCo)
21. Enterprise 2.0: Tools + Technologies Blogs Social Networking Video Sharing Wikis 2008 2009 Source: McKinsey&Company
22. Collaboration Technology: Trust In Leadership You Ask, We Answer Forum Hosted on Intranet Anonymous post option 24 hour turn around commitment Ask anything, management has to answer Collaboration is connectedness. When leadership connects to the experience of employees, recognizes it, and rewards it, the effect on engagement is dramatic “For every buck a business manager spends on employee recognition he or she can realistically expect to receive three, or four or even five bucks back.” – Mike Byam, The WOW! Workplace
23. Collaboration Technology: Career Development & the Value of Employees Understanding Their Role in Success Peer-to-Peer Training Tools Microsoft Academy Mobile Video and Audio Podcasting Any topic, any employee Knowledge sharing platform Executives encourage employee contribution for company success Subscriptions help filter content Conference Wikis Set up on Enterprise system prior to event Attendees type notes on the Wiki during sessions Notes can be edited into “Executive Summary” of the event Attendees produce training materials for their peers from a more relevant perspective
24. Collaboration Technology:Shared Decision Making Start/Stop/Continue Forum Hosted on Intranet Anonymous post option Employees post policy and procedural suggestions Management responds Community can also engage Macro-level input Community-driven Knowledge Management Blogs, surveys, social bookmarking, tagging, rating Let the community determine what is valuable Example: Job Description Wiki Micro-level input ALSO Prediction Markets (the grassroots outperforming analysts in predicting sales numbers)
25. Disengagement: Problem/Solution Case Study (Sample) Company: Large retail chain Corporate headquarters and several hundred retail outlets nationwide Problem: No outlet-to-outlet awareness Corporate communications ignored Poor corporate visibility into frontline activities Poor frontline visibility into corporate rationale Solution: Prediction market Lets frontline contribute to sales analysis
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