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Social Collaboration and Talent  Redefining How to Engage and Leverage the Workforce February 25, 2009
Presenters Jason Averbook Chief Executive Officer Knowledge Infusion Jason Corsello Vice President Knowledge Infusion
About Knowledge Infusion ,[object Object],[object Object],[object Object],[object Object],[object Object],Partnership Passion Celebration Talent Knowledge Trust
Strategic Advisors Throughout Your Journey
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
It’s Not Just About the Consumer…
The Concepts of Enterprise Software is Changing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Shift in Content Creation Source: Business Week, June 11, 2007; Data from Forrester Research
What is Digital HR? Collaboration Conversations Capital (Intellectual) Communication
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Why Intranets and Portals Have Failed?
Most Companies Lack a Clear “Social” Strategy Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Concepts of “Management” are Changing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],! ! ! ! Employee Manager Employees Managers Transaction Feedback Interaction Conversation Contribution Talent Management 1.0 Talent Management 2.0
How Work Really Gets Done New Forms of Leadership are Required
How Employees are Learning and Interacting Together
How Companies are “Blogging”
Examples of Wiki-Based Collaboration
The Twitter Effect Source: http://darmano.typepad.com Is Your Digital HR Strategy Easy for Employees?
The “Conversation Ecosystem” Leveraging Technology
Mashing Up Information
It’s All About the Business
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Making the Invisible Visible Source: The McKinsey Quarterly: Harnessing the power of informal employee networks, 2007
Understanding How Decisions Flow? Hierarchical Decision-Making = Bottlenecks to Efficiency Source: www.robcross.org Imagine if you could understand those critical roles with talent data?
The Evolution of Talent Management Process Support Recruiting Performance Mgmt Compensation Mgmt Succession Planning Learning Process Support Recruiting Performance Mgmt Compensation Mgmt Succession Planning Learning Conversation tools Wikis Forums Social networks Blogs Widgets RSS Multi- media Social network analysis Informal learning Rapid time-to-productivity Employee engagement Speed  time-to market Customer engagement
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Driving Engagement & Commitment Employee Commitment Employee Engagement The Goal The Loose Cannons! The Danger Source: Enterprise IG. 2004 70% of an average companies employees are not committed and engaged 4% 29% 30% 37%
Enabling Engagement 30% of an average companies employees are not engaged but ARE committed Translation…only 3 players on the team know where the end zone is!
HR Wants Social Software Today! Source:  2008 Knowledge Infusion & HR Executive Magazine Talent Management & Social Software Survey N = 201
Visualizing the Network
Leveraging the Insight
Connections = Collaboration
The “Facebook” Factor Source: Facebook, September 21, 2007
Ernst & Young Career Site on Facebook Source:  http://www.facebook.com/ernstandyoungcareers?ref=nf   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Social Collaboration @ Knowledge Infusion Source:  Knowledge Infusion Center of Excellence My Friends RSS & Filters Friends Activities (Status,  Tasks, Documents, Discussions) Mashups (Skype integration, Facebook, etc.) Similar People Document Collaboration and Knowledge Sharing My Blogs Status Updates Bio/ Contact Details Ranking
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Are You Asking the Right Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Does Every Company Need A Digital HR Strategy? HR IT Business ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Employees, Customers, Partners
Identifying the Risks with Enterprise Social Software Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279
The Rising Importance of Governance Digital HR & Social Collaboration Governance  Council Subject  Matter Experts Business Partners (incl. Sales, Marketing,  IT) Small cross functional team from IT, HR and others to develop technology plans aligned with business and talent objectives Business leaders involved in shaping and delivering business technology solutions (IT,  Finance, Legal) Leaders who provide expertise, knowledge, and insight from across the company Process experts and administrators that support collaboration activities Executives IT Operations
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Companies Are Becoming More Comfortable with Social Networks Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279
Presence, Blogs and Wikis are the Most Popular Social Software Tools Today Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279
Creating “Rules of Engagement”
What are the Right Questions to Ask? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recent Client Questions… How do I compare & contrast people’s (employees) behavior and utilization of social profiles with how they behave & use talent profiles? What do we need to do differently to drive different behaviors … or whether we should try to drive different behaviors? I’m interested in understanding “critical mass” of  [social] completion  and determining what success looks like. How many people need to be “active” and to what extent, for us to have valuable search & match information?  Will we have a rich data pool if 70% of people fill out 50% of necessary information?
Knowledge Infusion Digital HR Services Engaging with Knowledge Infusion Executive Workshops Advisory Services Consulting On-Demand Strategy Services
Join the Knowledge Infusion Digital HR Forum http://www.knowledgeinfusion.com/coe/groups/digital-hr
[object Object]
Continue the Conversation ,[object Object],[object Object],1) log-in or register 2) go to Event Center
Join us at IHRIM ,[object Object],[object Object],[object Object],[object Object]
For More Information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Social Collaboration And Talent - Knowledge Infusion (Feb 2009)

  • 1. Social Collaboration and Talent Redefining How to Engage and Leverage the Workforce February 25, 2009
  • 2. Presenters Jason Averbook Chief Executive Officer Knowledge Infusion Jason Corsello Vice President Knowledge Infusion
  • 3.
  • 5.
  • 6. It’s Not Just About the Consumer…
  • 7.
  • 8. The Shift in Content Creation Source: Business Week, June 11, 2007; Data from Forrester Research
  • 9. What is Digital HR? Collaboration Conversations Capital (Intellectual) Communication
  • 10.
  • 11. Most Companies Lack a Clear “Social” Strategy Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279
  • 12.
  • 13.
  • 14. How Work Really Gets Done New Forms of Leadership are Required
  • 15. How Employees are Learning and Interacting Together
  • 16. How Companies are “Blogging”
  • 17. Examples of Wiki-Based Collaboration
  • 18. The Twitter Effect Source: http://darmano.typepad.com Is Your Digital HR Strategy Easy for Employees?
  • 19. The “Conversation Ecosystem” Leveraging Technology
  • 21. It’s All About the Business
  • 22.
  • 23. Making the Invisible Visible Source: The McKinsey Quarterly: Harnessing the power of informal employee networks, 2007
  • 24. Understanding How Decisions Flow? Hierarchical Decision-Making = Bottlenecks to Efficiency Source: www.robcross.org Imagine if you could understand those critical roles with talent data?
  • 25. The Evolution of Talent Management Process Support Recruiting Performance Mgmt Compensation Mgmt Succession Planning Learning Process Support Recruiting Performance Mgmt Compensation Mgmt Succession Planning Learning Conversation tools Wikis Forums Social networks Blogs Widgets RSS Multi- media Social network analysis Informal learning Rapid time-to-productivity Employee engagement Speed time-to market Customer engagement
  • 26.
  • 27. Driving Engagement & Commitment Employee Commitment Employee Engagement The Goal The Loose Cannons! The Danger Source: Enterprise IG. 2004 70% of an average companies employees are not committed and engaged 4% 29% 30% 37%
  • 28. Enabling Engagement 30% of an average companies employees are not engaged but ARE committed Translation…only 3 players on the team know where the end zone is!
  • 29. HR Wants Social Software Today! Source: 2008 Knowledge Infusion & HR Executive Magazine Talent Management & Social Software Survey N = 201
  • 33. The “Facebook” Factor Source: Facebook, September 21, 2007
  • 34.
  • 35. Social Collaboration @ Knowledge Infusion Source: Knowledge Infusion Center of Excellence My Friends RSS & Filters Friends Activities (Status, Tasks, Documents, Discussions) Mashups (Skype integration, Facebook, etc.) Similar People Document Collaboration and Knowledge Sharing My Blogs Status Updates Bio/ Contact Details Ranking
  • 36.
  • 37.
  • 38.
  • 39. Identifying the Risks with Enterprise Social Software Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279
  • 40. The Rising Importance of Governance Digital HR & Social Collaboration Governance Council Subject Matter Experts Business Partners (incl. Sales, Marketing, IT) Small cross functional team from IT, HR and others to develop technology plans aligned with business and talent objectives Business leaders involved in shaping and delivering business technology solutions (IT, Finance, Legal) Leaders who provide expertise, knowledge, and insight from across the company Process experts and administrators that support collaboration activities Executives IT Operations
  • 41.
  • 42. Companies Are Becoming More Comfortable with Social Networks Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279
  • 43. Presence, Blogs and Wikis are the Most Popular Social Software Tools Today Source: 2008 Knowledge Infusion & HR Executive ® Talent Management & Social Software Survey N = 279
  • 44. Creating “Rules of Engagement”
  • 45.
  • 46. Recent Client Questions… How do I compare & contrast people’s (employees) behavior and utilization of social profiles with how they behave & use talent profiles? What do we need to do differently to drive different behaviors … or whether we should try to drive different behaviors? I’m interested in understanding “critical mass” of [social] completion and determining what success looks like. How many people need to be “active” and to what extent, for us to have valuable search & match information? Will we have a rich data pool if 70% of people fill out 50% of necessary information?
  • 47. Knowledge Infusion Digital HR Services Engaging with Knowledge Infusion Executive Workshops Advisory Services Consulting On-Demand Strategy Services
  • 48. Join the Knowledge Infusion Digital HR Forum http://www.knowledgeinfusion.com/coe/groups/digital-hr
  • 49.
  • 50.
  • 51.
  • 52.