The junior network support engineer role involves providing both remote and on-site technical support to clients, responding to customer calls and emails, and logging and resolving tickets. Key responsibilities include troubleshooting hardware and software issues, building and configuring various devices, and configuring networking equipment such as routers, switches, and firewalls. The ideal candidate will have skills in various Windows operating systems, servers, networking protocols, security devices, virtualization, messaging platforms, directories, and other Microsoft applications.
2. Skills needed
• Providing remote technical support
• Providing on-site support and conducting site visits to clients when
required
• Responding to customer telephone calls and emails to the defined SLA
• Log, track, prioritise and progress tickets to a successful conclusion
• Troubleshooting hardware/software operational issues
• Building and configuring PCs, workstations, notebooks and server
hardware
• Configuring routers, switches, firewalls and VPNs
3. Key Skills
• Windows 2003 /2008 / XP Pro / Vista / 7
• Small Business Server 2003, Windows server 2003
• TCP/IP
• VPNs, Firewall, Virtualisation
• MS Exchange, Active Directory, MS Office Suite,
Blackberry support
